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Customer Success Operations Manager Jobs in Springfield, VA

ACAMS LLC

Customer Success Specialist

Washington, DC · On-site

$24.04 - $28.85/hr

Opportunity at a Glance Reporting to the Regional Operations Manager, the Customer Success Specialist is a member of the America's team with the responsibility to manage and deliver high priority ...

CyberSheath

Customer Success Manager

Reston, VA

... Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation ... operational, and executive) to ensure depth and stability in the account. * Business Reviews ...

CyberSheath

Customer Success Manager

Reston, VA

... Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation ... operational, and executive) to ensure depth and stability in the account. * Business Reviews ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

EverDriven

Customer Success Manager

Arlington, VA · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships ...

HiddenLayer

Customer Success Manager

Washington, DC · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of ... Internal Operations * Keep Jira tickets current, correctly labeled, and moving. * Maintain accurate ...

ACAMS

Customer Success Specialist

Washington, DC · Hybrid

Opportunity at a Glance Reporting to the Regional Operations Manager, the Customer Success Specialist is a member of the America's team with the responsibility to manage and deliver high priority ...

IOTAP Inc.

Customer Success Manager

Reston, VA

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

Everseen

Customer Success Manager

Dulles, VA · On-site

The Role The Customer Success Manager role is pivotal in building and nurturing long-term ... Operations - Delivery and Solution Performace Teams * Product Management - Provide customer ...

shrm

Customer Success Manager

Alexandria, VA · On-site

The Enterprise Solutions Customer Success Manager (CSM) will deliver a consistent cadence of ... It also provides relationship account management, service delivery, business operations, and ...

Inspiration Mobility

Customer Success Manager

Washington, DC · On-site +1

$105K - $140K/yr

... operational expertise, our businesses deliver integrated, scalable solutions for the electric ... You will manage day-to-day interactions with customers within an assigned portfolio throughout the ...

Exostar

Sr. Customer Success Manager

Herndon, VA · On-site

$250K/yr

The Senior Customer Success Manager (Sr. CSM) is a key member of Exostar's Go-To-Market team. In ... Lead regular operational reviews with customers, discussing support tickets, case metrics, and ...

SHRM

Customer Success Manager

Alexandria, VA · Hybrid

The Enterprise Solutions Customer Success Manager (CSM) will deliver a consistent cadence of ... It also provides relationship account management, service delivery, business operations, and ...

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Showing results 1-20

All JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Springfield, VA

Customer Success Operations Manager information

See Springfield, VA salary details

$46.5K

$129.2K

$141.5K

How much do customer success operations manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer success operations manager in Springfield, VA is $129,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $140,000.00 and $140,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What job categories do people searching Customer Success Operations Manager jobs in Springfield, VA look for? The top searched job categories for Customer Success Operations Manager jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Success Operations Manager jobs? Cities near Springfield, VA with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Springfield, VA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $129,184 per year, or $62.1 per hour.
Customer Success Specialist

Customer Success Specialist

ACAMS LLC

Washington, DC • On-site

$24.04 - $28.85/hr

Other

Posted 14 days ago

Job description

Who We Are:
ACAMS is the leading international membership organization dedicated to providing opportunities for anti-financial crime education, best practices, and peer-to-peer networking to AFC professionals globally. With over 120,000 members across 200+ countries and territories, ACAMS is committed to the mission of combatting financial crime through the provision of anti-money laundering/counterterrorism-financing, anti-fraud and sanctions knowledge-sharing, thought leadership, risk-mitigation services, and platforms for public-private dialogue. The association's CAMS certification is the gold-standard qualification for AFC professionals. It also offers CGSS certification for sanctions professionals, CAFS certification for anti-fraud professionals, and CCAS certification for AFC practitioners in the crypto space. ACAMS' 65+ Chapters globally further amplify the association's mission through training and networking initiatives. Visit acams.org for more information.
Opportunity at a Glance
Reporting to the Regional Operations Manager, the Customer Success Specialist is a member of the America's team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and budget.
We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner with relevant sales managers to help execute the customer success plan, building strong relationships with customers and collaborating with cross-functional teams internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about problem solving and improving relationships. To succeed in this role, you should have relevant customer-facing project & solution management experience and a demonstrated record of managing multiple clients and deliverables concurrently.
Responsibilities
1. Own overall operational relationship with assigned clients, which includes managing on-boarding, implementation, training, and high levels of customer satisfaction. Manage and resolve all customer, sales and partnerships cases (call or email) within defined KPI's (SLA, Quality and Customer Satisfaction) whilst providing excellent service experience to clients and members.
2. Trusted partner for sales to maintain and execute customer success strategies and best practices.
3. Communicate effectively with both internal and customer stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
4. Maintain existing customer success metrics and data as directed.
5. Customer deliverables management:
a. Overall responsibility to ensure timely delivery of all deliverables to agreed schedule; prepares regular status and reports and executes regular status meetings with the project teams documenting the minutes and actions.
b. Coordinate internal resources and third parties/vendors for the seamless execution
c. Manage changes to the operational scope, schedule and costs whilst ensuring process documentation is up to date.
6. Lead/ support delivery of key ACAMS events (in-person and virtual) as assigned.
7. Manages their own time effectively to maximize utilization and to balance demands from multiple deliverables.
Qualifications
  • Minimum bachelor's degree in a business or IT related field required or equivalent experience
  • Up to 3 years of relevant customer success/ customer management experience leading delivery. Preferably within the Fintech/ SaaS/ Financial Services sector.
  • Experience/ ability managing multiple customer deliverables concurrently.
  • Good stakeholder management, organization and influencing skills with good business acumen.
  • Technology-savvy and an intermediate user of applications like MS Office suite, including reporting and analytics tools, etc.
  • Fluent written and spoken English is a must, additional Spanish or Portuguese proficiency

#LI-hybrid
EEO
We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

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