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Customer Success Operations Manager Jobs in Seattle, WA

Humanly

Customer Success Manager - SMB

Seattle, WA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly ... Build trusted relationships with recruiters, recruiting leaders, operations teams, and executive ...

Humanly

Customer Success Manager - SMB

Bellevue, WA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly ... Build trusted relationships with recruiters, recruiting leaders, operations teams, and executive ...

Amazon

Customer Success Manager, Hardlines

Seattle, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business ... to operational efficiency • Leverage internal AI tooling to drive efficiencies and expedite ...

Amazon

Customer Success Manager, Consumables

Seattle, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business ... to operational efficiency • Leverage internal AI tooling to drive efficiencies and expedite ...

Salesforce, Inc.

Customer Success Manager - Slack

Seattle, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And ...

Salesforce.Com Inc

Customer Success Manager - Slack

Seattle, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications * Manage changes to requested solutions ...

Formations Corp

Customer Success Manager (Remote)

Kirkland, WA · On-site +1

$68/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The ideal candidate has hands-on experience in tax, accounting, payroll, or financial operations ... Customer Success, Account Management, Customer Experience, Project Management, or a comparable ...

Formations Corp

Customer Success Manager (Remote)

Kirkland, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The ideal candidate has hands-on experience in tax, accounting, payroll, or financial operations ... Customer Success, Account Management, Customer Experience, Project Management, or a comparable ...

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Seattle, WA

Customer Success Operations Manager information

See Seattle, WA salary details

$50.6K

$140.7K

$154.2K

How much do customer success operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success operations manager in Seattle, WA is $140,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $152,500.00 and $152,500.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Seattle, WA?

For Customer Success Operations Manager jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Seattle, WA look for?

The top searched job categories for Customer Success Operations Manager jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Customer Success Operations Manager jobs?

Cities near Seattle, WA with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $140,748 per year, or $67.7 per hour.

Customer Success Manager, Hardlines

Amazon

Seattle, WA

Full-time

Re-posted 12 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,093 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

This role can be located in one of our approved corporate offices in Seattle, WA.
Build foundational expertise in vendor partnership management while directly impacting customer experiences on Amazon's retail platform. As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business plans, and develop the analytical and collaborative skills that drive growth for Amazon Vendor Services.


Join our team as a Customer Success Manager in Amazon Vendor Services, where you'll support vendor growth through data-driven execution and relationship building. This role focuses on coordinating vendor initiatives, analyzing performance data, and learning to influence outcomes across internal and external stakeholders. You'll work within a collaborative team environment, receiving guidance while building toward independent delivery.

This position offers a strong foundation for career growth in customer success and vendor management.
Key job responsibilities
Coordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience
Analyze performance metrics and learn to develop data-driven recommendations that drive adoption and ROI
Build collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs
Advise vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately
Identify opportunities to improve team processes and contribute to operational efficiency
Leverage internal AI tooling to drive efficiencies and expedite problem solving
A day in the life
Review vendor performance data and prepare summaries for team discussions
Collaborate with teammates to resolve vendor inquiries and coordinate solutions
Participate in vendor meetings, managing agendas and driving detailed discussions
Support project execution by tracking status, identifying blockers, and escalating roadblocks
Contribute to team knowledge-sharing sessions and process documentation
About the team
Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors - making Amazon the retailer of choice. AVS pursues three core goals:
Accelerate vendor growth on Amazon
Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment
Build sustainable, efficient e-commerce partnerships between Amazon and vendors
As a Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon.

Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning. To deliver on these goals, we develop exclusive services and tools that accelerate vendor growth, provide preferred treatment in how vendors interact with us, and enable proactive management of their business.
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What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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