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Customer Success Operations Manager Jobs in Boca Raton, FL

Carrier

Customer Success Manager

FL · On-site +1

$96K - $192K/yr

Own Customer Success & Satisfaction for identified accounts * Responsible for delivering customer ... Operational & technical expertise of core system HVAC assets/ BMS control systems/AHUs/RTUs ...

Inspected

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager is responsible for enabling revenue growth in partnership with sales ... Coordinate communication between internal teams (Operations, Compliance, Customer Service) to ...

Inspected

Customer Success Manager

Plantation, FL

The Customer Success Manager is responsible for enabling revenue growth in partnership with sales ... Coordinate communication between internal teams (Operations, Compliance, Customer Service) to ...

Inspected

Customer Success Manager

Fort Lauderdale, FL · On-site

The Customer Success Manager is responsible for enabling revenue growth in partnership with sales ... Coordinate communication between internal teams (Operations, Compliance, Customer Service) to ...

RELX

Customer Success DMS Manager

Boca Raton, FL

$115.40K - $192.30K/yr

... Success Manager to lead a team of four Customer Success Consultants responsible for trial ... Familiarity with AmLaw or mid-sized law firm operational structures * Exposure to legal innovation ...

ALTO USA LLC

Customer Success Specialist

Boynton Beach, FL · Remote

$60K - $72K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

626

Customer Success Leader

Boca Raton, FL · On-site

$47K - $55K/yr

Customer Success Manager Summary/Objectives: A Customer Success Manager at 626 manages assigned Customer relationships and works with 626's Field Service Engineers to ensure a successful service ...

New

626

Customer Success Leader

Boca Raton, FL

A Customer Success Manager at 626 manages assigned customer relationships and works with 626 ... Field Service Engineers to ensure a successful service event. They are responsible for providing ...

New

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Customer Success Operations Manager information

See Boca Raton, FL salary details

$42.2K

$117.4K

$128.6K

How much do customer success operations manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer success operations manager in Boca Raton, FL is $117,366.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,200.00 and $127,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Boca Raton, FL? For Customer Success Operations Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Boca Raton, FL look for? The top searched job categories for Customer Success Operations Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Success Operations Manager jobs? Cities near Boca Raton, FL with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Customer Success Manager

Customer Success Manager

Octagon Talent

Fort Lauderdale, FL • Remote

Full-time

Posted 24 days ago

Job description

Octagon Talent Solutions is a full-service technology recruitment and staffing company based in South Florida. We humanize technical recruitment by identifying candidates' long-term career goals and assessing cultural fit when presenting opportunities. Our focus on long-term relationships helps ensure placements that last.


Job Overview:


We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions.


Key Responsibilities:


  • Guide end-users through the implementation of automated systems, ensuring seamless integration with existing business processes
  • Leverage your accounting or business expertise to optimize automated workflow solutions and management systems
  • Monitor and analyze client usage patterns of AI-driven features to identify opportunities for enhanced automation and efficiency
  • Collaborate with our technical team to translate client accounting needs into platform improvements
  • Provide strategic guidance on best practices for automated bookkeeping and accounting workflows
  • Lead training sessions on utilizing the platform for onboarding and aI-enabled systems
  • Maintain high client satisfaction and retention through proactive account management and regular business reviews


Required Qualifications:


  • Bachelor's degree in Accounting, Finance, or related field, or equivalent combination of education and experience.
  • 3+ years of accounting or business administration experience
  • 2+ years of customer success experience in a SaaS or AI-driven technology environment
  • Strong understanding of automated systems and AI-powered financial tools
  • Excellence in project management and client relationship building
  • Experience with QuickBooks Online, Xero, or similar accounting platforms


What We Offer:


  • Opportunity to shape the future of automated technology
  • Professional development and growth opportunities
  • Collaborative work environment with industry leaders
  • Join us in transforming how STEM companies manage their operations through innovative AI-driven solutions. With ITRADE, you'll be at the forefront of automation technology while helping businesses achieve their goals.