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Customer Success Operations Manager Jobs in Jupiter, FL

Percepto

Customer Success Manager

West Palm Beach, FL · On-site

Description The Customer Success Manager (CSM) is responsible for ensuring customers achieve ... Above all, this role ensures safe operations and regulatory compliance while delivering the up most ...

Percepto

Customer Success Manager

West Palm Beach, FL · On-site

The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable value ... Above all, this role ensures safe operations and regulatory compliance while delivering the up most ...

Percepto

Customer Success Manager

Riviera Beach, FL · On-site +1

Description The Customer Success Manager (CSM) is responsible for ensuring customers achieve ... Above all, this role ensures safe operations and regulatory compliance while delivering the up most ...

Carrier

Customer Success Manager

FL · On-site +1

$96K - $192K/yr

Own Customer Success & Satisfaction for identified accounts * Responsible for delivering customer ... Operational & technical expertise of core system HVAC assets/ BMS control systems/AHUs/RTUs ...

Compass

Customer Success Manager

Palm Beach, FL · On-site

As a Customer Success Manager you are the first person our customers meet when they join Compass ... office management, hospitality, or operations * Previous experience in real estate a plus

Compass

Customer Success Manager

Palm Beach, FL · On-site

As a Customer Success Manager you are the first person our customers meet when they join Compass ... office management, hospitality, or operations * Previous experience in real estate a plus

Compass

Customer Success Manager

Palm Beach, FL · On-site

As a Customer Success Manager you are the first person our customers meet when they join Compass ... office management, hospitality, or operations * Previous experience in real estate a plus

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Jupiter, FL

Customer Success Operations Manager information

See Jupiter, FL salary details

$43.5K

$120.9K

$132.5K

How much do customer success operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success operations manager in Jupiter, FL is $120,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,000.00 and $131,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What job categories do people searching Customer Success Operations Manager jobs in Jupiter, FL look for? The top searched job categories for Customer Success Operations Manager jobs in Jupiter, FL are:
What cities near Jupiter, FL are hiring for Customer Success Operations Manager jobs? Cities near Jupiter, FL with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Jupiter, FL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $120,935 per year, or $58.1 per hour.

Customer Success Manager

Percepto

West Palm Beach, FL • On-site

Other

Re-posted 20 days ago

Job description

Description
The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable value from the deployment of Percepto's drone inspection solutions. This role blends customer success, solution engineering, and sales enablement responsibilities. The CSM serves as the primary point of contact for customer onboarding, implementation, and ongoing value delivery-while also supporting proof-of-concept (POC) efforts and collaborating with sales to drive adoption and expansion.
Above all, this role ensures safe operations and regulatory compliance while delivering the up most value during every flight.
Key Expectations:
  • Safety & Compliance First: Always prioritize safe and regulatory-compliant flight operations.
  • Continuous Improvement: Always be looking for opportunities to improve our teams' workflows and challenge the process to ensure it brings value. We need to be better tomorrow than we were today!
  • Customer-Centric Mindset: Ensure every interaction drives customer trust and measurable value.
  • Technical Competency: Maintain deep familiarity with drone systems, payloads, and inspection workflows.
  • Collaboration: Work cross-functionally with Sales, Product, QA, Operations, and Regulatory teams.
  • Communication: Translate technical details into clear business value messaging for executives and operators.
  • Metrics-Driven: Track adoption, utilization, inspection efficiency, and ROI-report progress to internal and external stakeholders. (We Make Data Driven Decisions)
  • Ownership: Manage both the strategic and tactical execution of customer programs, ensuring success from POC to scale.
Responsibilities
Customer Success & Adoption:
  • Own the end-to-end customer onboarding and implementation journey for drone-based inspection systems.
  • Partner with customer stakeholders (operations, reliability, safety, compliance, IT) to align drone deployments with business objectives and KPIs.
  • Proactively monitor system utilization and inspection cadence to ensure maximum value realization.
  • Provide ongoing training, enablement, and best-practice guidance to customer teams.
  • Act as the voice of the customer internally, advocating for feature requests, support needs, and escalations.
Solution Engineering:
  • Support pre-sales technical discussions, ensuring solution design aligns with customer site requirements (facilities, inspection areas, IT/security constraints, regulatory considerations).
  • Lead the technical implementation of drone systems, including hardware setup, configuration, flight-path design, and integration with compliance and reporting tools.
  • Assist with regulatory alignment (FAA, EPA, OSHA, state-specific rules) by validating operational envelopes and inspection use cases.
  • Troubleshoot implementation and integration challenges, ensuring smooth handover from pilot phase to scaled operations.
  • Maintain a working knowledge of product updates, hardware configurations, and advanced AI features (e.g., real-time leak detection, Orbit AI).
Sales & POC Support:
  • Work to understand customer needs from metrics and build value driven use cases.
  • Partner with the sales team during Proof of Concept (POC) efforts.
  • Scoping technical requirements.
  • Demonstrating drone capabilities and inspection workflows on-site.
  • Documenting success criteria and validating outcomes against agreed ROI targets.
  • Contribute to closing deals by delivering technical credibility and building customer trust.
  • Develop ROI models and value-realization frameworks tailored to each customer.
Requirements
Requirements:
  • Bachelor's Degree, preferably in Engineering, Computer Science, Business Management, or related field, or equivalent experience
  • At least 3 years of experience in project management in a technology field or engineering field, managing large-scale projects
  • At least 3 years of experience in client-facing positions
  • Ability to communicate and coordinate across multinational R&D, QA, Product, Regulation, Operations, Sales, and Commercial teams in order to provide a successful project delivery
  • Capable of leading technical demonstrations and hardware testing
  • Ability to work in a fast-paced, flexible environment
  • Problem-solving skills and critical thinking
  • Willing to travel up to 20% of the time throughout North America
  • Ability to work on non-routine hours
  • Self-learner in a highly dynamic and ambitious work environment
  • Strong communication skills - written, verbal, and presentation
  • Experience with drone application development
  • Hardware-related technical skills- assembly, repair, etc.
  • PMP certification is a plus
  • Pilot license Part 107 is a plus

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