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Customer Success Operations Manager Jobs in Largo, FL

Windward

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer ... operational impact -- ensuring Windward's technology delivers consistent value and supports the ...

StarTech.com

Customer Success Manager

FL · Remote

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

Right Fit Advisors

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own outcomes-not just relationships? Are you tired of being reactive instead of strategic? Want to drive ...

Filtrous

Customer Success Manager

Saint Petersburg, FL · On-site

Customer Success Manager Drive Retention, Satisfaction, and Revenue Through Exceptional Customer ... Ensure Operational Excellence: Oversee the accuracy and efficiency of order entry and fulfillment.

DocuPhase

Customer Success Manager

Saint Petersburg, FL · On-site

About the Role We are seeking an accomplished Customer Success Manager with 3+ years of experience ... operational data)to surface actionable insights,identifysuccess stories worth celebrating, and ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Tampa, FL

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Qualifacts Systems

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current ...

Qualifacts

Customer Success Manager

Tampa, FL · On-site

Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver ...

Appspace

Revenue Operations Manager

Tampa, FL · On-site +1

Align Marketing, Sales, and Customer Success operations to deliver a seamless end-to-end customer ... Deep expertise in CRM platforms (Salesforce required), BI/analytics tools, and the broader GTM ...

EverDriven

Customer Success Manager

Tampa, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships ...

New

Threshold 360

Customer Success Manager

Tampa, FL · Remote

We're looking for a Customer Success Manager to own and grow our customer relationships -- and to build the CS function as we scale. This is a ground-floor leadership role: you'll help define how we ...

Threshold 360

Customer Success Manager

Tampa, FL · On-site

We're looking for a Customer Success Manager to own and grow our customer relationships -- and to build the CS function as we scale. This is a ground-floor leadership role: you'll help define how we ...

Huzzle

Customer Success Manager

Tampa, FL · On-site

This is an operations-driven position , not a coaching role. You will act as the bridge between ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Huzzle

Customer Success Manager

Tampa, FL · On-site

$70 - $90/hr

This is an operations-driven position , not a coaching role. You will act as the bridge between ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Threshold 360

Customer Success Manager

Tampa, FL · On-site +1

We're looking for a Customer Success Manager to own and grow our customer relationships - and to build the CS function as we scale. This is a ground-floor leadership role: you'll help define how we ...

Huzzle

Customer Success Manager

Saint Petersburg, FL · On-site

This is an operations-driven position , not a coaching role. You will act as the bridge between ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Largo, FL

Customer Success Operations Manager information

See Largo, FL salary details

$38K

$105.7K

$115.8K

How much do customer success operations manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer success operations manager in Largo, FL is $105,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,500.00 and $114,500.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Customer Success Operations Manager jobs in Largo, FL look for?

The top searched job categories for Customer Success Operations Manager jobs in Largo, FL are:

What cities near Largo, FL are hiring for Customer Success Operations Manager jobs?

Cities near Largo, FL with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Largo, FL as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $105,725 per year, or $50.8 per hour.

Customer Success Manager

Windward

Tampa, FL • On-site

Other

Re-posted 8 days ago

Job description

Customer Success Manager (CSM)

We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team.

In this role, you will manage strategic relationships with federal and governmental customers across the United States, serving as their primary point of contact.

Your mission will be to drive customer success through adoption, satisfaction, and measurable operational impact — ensuring Windward's technology delivers consistent value and supports the customer's mission objectives.

You will collaborate closely with cross-functional teams, including Support, Professional Services, Delivery, Product & R&D, Sales & Marketing groups, to deliver an exceptional customer experience and foster long-term partnerships.

Key Responsibilities

  • Serve as the primary point of contact for assigned U.S. Federal and Government customers, managing all aspects of the relationship — from onboarding to renewals and growth.
  • Ensure customers derive maximum value from the Windward platform by driving adoption, promoting best practices, and leading training sessions tailored to operational use cases.
  • Proactively monitor customer health, sentiment, and usage metrics, identifying risks and working cross-functionally to ensure service quality meets or exceeds SLA expectations.
  • Act as the voice of the customer internally — providing actionable feedback to influence product improvements, features, and roadmap priorities.
  • Partner with the Sales team to identify and team up on upsell and cross-sell opportunities, supporting expansion across agencies and departments.
  • Support new feature rollouts, deliver product demos, and ensure seamless communication of value across technical and executive stakeholders.
  • Maintain a deep understanding of the U.S. Federal acquisition, procurement, and compliance processes, and align customer success strategies accordingly.

Requirements

  • TS Clearance - Must.
  • 3+ years of experience in Customer Success or Account Management — preferably in a SaaS company.
  • Proven experience working with U.S. Federal or Government customer.
  • Familiarity with the Maritime Domain and/or Intelligence Operations (OSINT, VISINT, SIGINT) — an advantage.
  • Strong communication and relationship-building skills, with the ability to engage both technical users and senior executives.
  • Demonstrated strong and deep knowledge Platform and domain skills with the ability to handle multiple high-priority initiatives in a fast-paced environment.
  • Experience using Customer Success tools (CS platforms, Salesforce, helpdesk, or training systems).
  • Self-starter with analytical, problem-solving, and strategic thinking abilities.
  • Comfortable leading customer training sessions, workshops, and executive briefings.
  • Willingness to travel up to 40% across North America and also Internationally for customer meetings, workshops, and on-site engagements.

Apply