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Customer Success Operations Manager Jobs in Miami, FL

Iru

Customer Success Operations Manager

Miami, FL · On-site

The Opportunity We're hiring a Customer Success Operations Manager, an experienced individual contributor role with end-to-end ownership of the operating layer our CSMs run on. Our CSMs carry the ...

Inspected

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our ... Conduct proactive account audits and provide operational guidance based on data, not assumptions ...

Inspected

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our ... Conduct proactive account audits and provide operational guidance based on data, not assumptions ...

Centella

Customer Success Manager

Miami, FL · On-site

Participation in strategic customer input sessions to identify and drive key solutions for customer success. (i.e., operations budgeting, asset management, capital planning & procurement, KPI goal ...

New

Inspected

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our ... Conduct proactive account audits and provide operational guidance based on data, not assumptions ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American ... Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals. * Track ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals. * Track ...

sauce

Customer Success Manager

Miami, FL · On-site

Customer Success Manager (CSM) Sauce is a premier restaurant technology platform that helps ... operations executives who produce an industry-changing delivery system for successful local ...

Melio

Customer Success Manager

Miami, FL · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Wolters Kluwer

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Guardz

Customer Success Manager

Miami, FL · On-site

Customer Success Manager Miami, Florida, United States Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Miami, FL

Customer Success Operations Manager information

See Miami, FL salary details

$42.6K

$118.3K

$129.6K

How much do customer success operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer success operations manager in Miami, FL is $118,291.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,200.00 and $128,200.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Miami, FL?

For Customer Success Operations Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Miami, FL look for?

The top searched job categories for Customer Success Operations Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Customer Success Operations Manager jobs?

Cities near Miami, FL with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Miami, FL as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $118,291 per year, or $56.9 per hour.

Customer Success Operations Manager

Iru

Miami, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

About Iru
 
Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation-collapsing the stack and giving IT & security time and control back.
 
Iru is backed by some of the smartest investors in tech-General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction.

The Opportunity

We're hiring a Customer Success Operations Manager, an experienced individual contributor role with end-to-end ownership of the operating layer our CSMs run on. Our CSMs carry the renewal and expansion number. This role decides what they see when they log in, which accounts sit in their book, whether their health scores can be trusted, and how much of their week goes to customers instead of spreadsheets.

Net revenue retention is the number this role moves, and it moves it through the CSM team: coverage that matches capacity, a renewal forecast the CSMs actually submit into, health signals that flag risk early enough to act on, and QBR and escalation motions that are the same for every CSM instead of reinvented per rep. You won't carry all of this alone. Day one, you'll take outright ownership of two or three of these processes, expand your scope as you establish them, and focus deepest where your strengths and the business's priorities align.

We run lean by design: you'll own your processes directly instead of routing work through layers, and GTM Engineering partners with you to automate the repetitive part. You'll report to the leader of our GTM Operations team and work daily with CSMs, CS managers, and CS leadership, plus Finance and Product. If you're an operator who takes a process from intake to output, and your instinct when a CSM is doing manual work is to go fix the system, we'd love to talk.

What You'll Do

This is the full surface our team runs on the post-sale side. Your ownership starts with a slice of it and grows:

  • Books and coverage - Own CSM account assignments, book rebalancing as the customer base grows, segment and tier definitions, and book size and capacity modeling with Strategy & Analytics, including clean transitions when a CSM joins, moves, or departs

  • The CSM workspace - Own what a CSM works out of every day: HubSpot views, properties, and dashboards, plus the CS manager roll-ups behind 1:1s and forecast reviews, evolving them as stakeholder needs change

  • Renewal forecast - Run the weekly cadence: CSM submissions, stage and risk-flag hygiene, renewal date accuracy, and the roll-ups CS leadership commits from

  • Journey milestones - Track onboarding and adoption so time-to-value is measured the same way across every CSM and segment, and build the usage and value data packs CSMs take into QBRs and renewal conversations instead of assembling by hand, track onboarding progress 

  • The retention numbers - Own monthly and quarterly GRR, NRR, churn, and expansion reporting alongside ARR reconciliation across HubSpot, Stripe, and Hex: resolve discrepancies before they reach leadership, cut results by CSM, segment, and region so managers can coach from them, and supply the attainment inputs behind the quarterly CSM comp cycle

  • Churn and attribution - Run the churn and downgrade process from CSM intake through reason coding and closed-loop reporting to Product, and audit expansion and renewal attribution so credit lands correctly between CS, Sales, and Channel

  • Data integrity and automation - Keep the objects CSMs depend on clean (renewal records, subscription and entitlement data, contacts and stakeholders), triage field requests by fixing root causes rather than symptoms, and partner with GTM Engineering to automate what recurs; every hour of CSM admin you remove goes back to customers

  • Enablement and documentation - Partner with Enablement on repeatable CSM system training and new-hire ramp, and document the processes you run in Notion so nothing depends on any one person

What You'll Bring

  • 4+ years (typically 4 to 7) in Customer Success Operations, Revenue Operations, or GTM/Sales Operations at a B2B SaaS company, with meaningful time supporting a CSM or renewals team

  • You've owned recurring processes-renewal forecasting, retention reporting, health scoring, book management, ARR reconciliation-end to end, from intake to output, against deadlines that don't move

  • You know what a CSM's week actually looks like: what they're accountable for, where the system fights them, and which "quick asks" are really a broken process

  • Fluency with recurring-revenue mechanics: you can explain the difference between GRR and NRR, know how a mid-term upgrade or a co-term should be handled, and can spot when a churn number is wrong before someone else does

  • Strong CRM operations fluency, HubSpot strongly preferred: you know objects, properties, workflows, routing, and reporting well enough to diagnose issues, make low-risk changes yourself, and spec complex builds for GTM Engineering

  • Strong analytical skills and an automation instinct: comfortable reconciling data across CRM, billing, and product usage into a clear answer, and quick to automate the work that repeats

  • Clear, direct communication and discretion: credible with CSMs and senior CS leaders alike, careful with compensation and customer data, and quick to escalate exceptions and risks rather than sitting on them

  • Familiarity with the modern GTM stack-we run HubSpot, DealHub, Gong, Orum, Apollo, Hex, and Notion, and you don't need every tool on day one. CS platform administration (Gainsight, Catalyst, Totango, or similar), product analytics, BI (Hex, Looker, or Mode), SQL, or Stripe exposure is a plus

Benefits & Perks
 
Competitive salary
Hybrid work environment (3 days in office per week) 
100% individual and dependent medical + dental + vision coverage
401(K) with a 4% company match
20 days PTO
Iru Wellness Week the first week in July
Equity for full-time employees
In-office lunch stipend provided
Up to 16 weeks of paid leave for new parents
Paid Family and Medical Leave
Modern Health mental health benefits for individuals and dependents
Fertility benefits
Working Advantage employee discounts
Onsite fitness center
Free parking
Exciting opportunities for career growth
 
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
 
At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
 
Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. #LI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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