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Customer Success Operations Manager Jobs in Alabama

Cengage Learning

Skilled at managing and prioritizing multiple customer needs simultaneously. Preferred: * Bachelor's degree preferred. * 5+ years of experience in a Sales or Customer Success role. * Experience in ...

Lamb Weston

Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales ... Enable growth through promotions, innovation support, insights, and operational coordination.

Lambweston

Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales ... Enable growth through promotions, innovation support, insights, and operational coordination.

Motorola

$100K - $120K/yr

Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify ... operational goals to ensure full product adoption and documented success. * Relationship Management:

DHL

Operations Manager (Operations Manager II)

Trinity, AL · On-site

$72K - $85K/yr

... overall success of DHL Supply Chain. This position offers a unique opportunity to make a ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

The Joint Chiropractic

Operations Manager

Gadsden, AL · On-site

Operations Manager The Joint Chiropractic Location: Gadsden / Oxford, AL (with regular travel to ... customer service industries. * Demonstrated success in leading teams and driving business ...

The Joint Chiropractic

Operations Manager

Gadsden, AL · On-site

Operations Manager The Joint Chiropractic Location: Gadsden / Oxford, AL (with regular travel to ... customer service industries. * Demonstrated success in leading teams and driving business ...

Waste Management

Operations Manager

Birmingham, AL

Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ... our success. We commit to taking care of each other, our customers, our communities and the ...

Waste Management

Operations Manager

Birmingham, AL

Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ... our success. We commit to taking care of each other, our customers, our communities and the ...

Waste Management

Operations Manager

Birmingham, AL · On-site

Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ... our success. We commit to taking care of each other, our customers, our communities and the ...

Waste Management

Operations Manager

Birmingham, AL

Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ... our success. We commit to taking care of each other, our customers, our communities and the ...

Amazon

Operations Manager

Birmingham, AL

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Huntsville, AL · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Huntsville, AL · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Birmingham, AL

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

YEDLA LLC

Operations Manager

Huntsville, AL

Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of ... Makes decisions and oversees team performance, removes obstacles to success and ensures adequate ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Alabama

Customer Success Operations Manager information

See Alabama salary details

$40.3K

$112.1K

$122.8K

How much do customer success operations manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for customer success operations manager in Alabama is $112,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $121,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in Alabama? For Customer Success Operations Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Alabama look for? The top searched job categories for Customer Success Operations Manager jobs in Alabama are:
What cities in Alabama are hiring for Customer Success Operations Manager jobs? Cities in Alabama with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Alabama as of July 2026, with employment types broken down into 70% Full Time, 24% Part Time, and 6% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $112,100 per year, or $53.9 per hour.
Customer Success Manager (Search Marketing Analytics)

Customer Success Manager (Search Marketing Analytics)

BrightEdge

Birmingham, AL • On-site

Full-time

Medical

Posted 26 days ago

Job description

Shape the future of Search. 
 
About BrightEdge 
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.  Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance. 
 
What sets BrightEdge apart are our people.  With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible.  If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career. 
 
About the Role 
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.  With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals. 
 
As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge's most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge make a difference to their business.    
How you'll spend your time:
  • Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting. 
  • Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment. 
  • Drive integrations and implementations to completion. 
  • Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements. 
  • Drive customer platform usage responsive to technical SEO use cases focused on reporting and research. 
  • Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up. 
  • Identify, engage, and train different divisions within a customer's organisation. 
  • Provide day-to-day engagement that delivers high levels of customer value and supports renewal. 
  • Configure platform to support advanced AI use cases and support customers with this changing search landscape. 
We're excited about you if you have:
  • 5+ years of relevant experience managing multiple customer accounts
  • Experience doing discovery of business goals and needs
  • Experience driving technology/platform adoption and usage
  • Strong verbal and written communication skills and presentation skills
  • Working knowledge of SEO/Digital marketing
  • Experience managing complex integrations
  • Thorough understanding of digital marketing
  • Experience with web analytics, Adobe Analytics a strong plus
  • Bachelor's degree required
Benefits:
  • Competitive salary and bonus 
  • Comprehensive benefits (including BUPA healthcare) 
  • Fully stocked kitchens 
  • Social events 
  • Opportunity to expand your experience and knowledge 
  • Smart and fun colleagues 
  • Central Birmingham location 
  • Working in a fast-paced environment where you can make a difference 
How we work 
BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
 
If you're excited about this role but don't meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work. 
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