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Customer Success Operations Manager Jobs in Alabama

Skilled at managing and prioritizing multiple customer needs simultaneously. Preferred: * Bachelor's degree preferred. * 5+ years of experience in a Sales or Customer Success role. * Experience in ...

Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales ... Enable growth through promotions, innovation support, insights, and operational coordination.

New

Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales ... Enable growth through promotions, innovation support, insights, and operational coordination.

New

$100K - $120K/yr

Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify ... operational goals to ensure full product adoption and documented success. * Relationship Management:

... overall success of DHL Supply Chain. This position offers a unique opportunity to make a ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

Operations Manager The Joint Chiropractic Location: Gadsden / Oxford, AL (with regular travel to ... customer service industries. * Demonstrated success in leading teams and driving business ...

Operations Manager The Joint Chiropractic Location: Gadsden / Oxford, AL (with regular travel to ... customer service industries. * Demonstrated success in leading teams and driving business ...

Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ... our success. We commit to taking care of each other, our customers, our communities and the ...

Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ... our success. We commit to taking care of each other, our customers, our communities and the ...

Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ... our success. We commit to taking care of each other, our customers, our communities and the ...

Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ... our success. We commit to taking care of each other, our customers, our communities and the ...

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of ... Makes decisions and oversees team performance, removes obstacles to success and ensures adequate ...

... for customers and team members. Our company portfolio includes a broad offering of attainable ... We then equip you for success, whether you're in the office, in the field, or on the floor. As a ...

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Showing results 1-20

Customer Success Operations Manager information

See Alabama salary details

$40.3K

$112.1K

$122.8K

How much do customer success operations manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for customer success operations manager in Alabama is $112,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $121,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in Alabama? For Customer Success Operations Manager jobs in Alabama, the most frequently searched job titles are:
What cities in Alabama are hiring for Customer Success Operations Manager jobs? Cities in Alabama with the most Customer Success Operations Manager job openings:
Infographic showing various Customer Success Operations Manager job openings in Alabama as of July 2026, with employment types broken down into 70% Full Time, 24% Part Time, and 6% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $112,100 per year, or $53.9 per hour.
Customer Success Consultant (Remote)

Customer Success Consultant (Remote)

Cengage Learning

Remote

Full-time

Re-posted 11 days ago


Job description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Cengage's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

As a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value.

For the Customer Success Consultant position, we are targeting specific geographies due to territory alignment and travel expectations. To be considered, candidates must be based in one of the following areas:

  • Texas
  • Arkansas
  • Ontario, Canada
  • Western Canada: British Columbia, Alberta, Saskatchewan, or Alberta
  • Arizona
  • Pennsylvania
What you'll do here:
  • Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.

  • Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.

  • Develop and implement tailored success plans that align with customer goals and increase product usage.

  • Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.

  • Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.

  • Conduct regular health checks to assess value realization and identify opportunities for growth.

  • Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills you will need here:
  • Proven ability to quickly learn and master new systems and applications.

  • Excellent communication and presentation skills.

  • Strong analytical skills with the ability to translate data into actionable insights.

  • Ability to explain technical concepts in a clear, business-friendly manner.

  • Skilled at managing and prioritizing multiple customer needs simultaneously.

Preferred:
  • Bachelor's degree preferred.

  • 5+ years of experience in a Sales or Customer Success role.

  • Experience in Educational Technology or Higher Education.

  • Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).

  • Requirement to travel between 20-30% by both air and car

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$67,000.00 - $87,100.00 USD