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Customer Success Operations Manager Jobs in Mobile, AL

Safety Plus, Inc.

Customer Success Manager

Mobile, AL · On-site

$60K - $70K/yr

We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function. In this role, you'll engage with Safety Plus customers at every level of ...

Certified Hospitality

Operations Manager

Lucedale, MS · On-site

Operation Manager POSITION SUMMARY: Operation Manger should have an excellent level of commercial ... Assessing and reviewing customer satisfaction and service recovery process. * Meet all dept. heads ...

Waste Pro

Operations Manager

Spanish Fort, AL · On-site

The Operations Manager has primary responsibility for providing oversight, coordination ... Maintains an overall positive attitude toward leaders, colleagues, direct reports and customers ...

MHI

Operations Manager

Mount Vernon, AL · On-site

We provide innovative and practical solutions to support our customers with long-term ... We believe the technical and economic know-how of our employees is the key success factor of our ...

LBA Hospitality

Operations Manager

Mobile, AL · On-site

Responsible for all major areas of hotel operations and services including, but not limited to ... the success of the business. * Project management skills (i.e., organizing, multitasking)

LBA Hospitality

Operations Manager

Mobile, AL · On-site

Responsible for all major areas of hotel operations and services including, but not limited to ... the success of the business. * Project management skills (i.e., organizing, multitasking)

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Mobile, AL

Customer Success Operations Manager information

See Mobile, AL salary details

$44.2K

$122.7K

$134.5K

How much do customer success operations manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer success operations manager in Mobile, AL is $122,728.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,000.00 and $133,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
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