Mobile, AL · On-site
You'll collaborate with both internal and external senior managers to address customer needs and ... success metrics. Requirements YOUR RESPONSIBILITIES • Serve as a day-to-day contact for assigned ...
Mobile, AL · On-site
You'll collaborate with both internal and external senior managers to address customer needs and ... success metrics. Requirements YOUR RESPONSIBILITIES • Serve as a day-to-day contact for assigned ...
Mobile, AL · On-site
Manage the end-to-end merchant onboarding process, ensuring all documentation, underwriting, and ... Work with Customer Success Operations to improve onboarding efficiency and enhance operational ...
Mobile, AL · On-site
Manage the end-to-end merchant onboarding process, ensuring all documentation, underwriting, and ... Work with Customer Success Operations to improve onboarding efficiency and enhance operational ...
Mobile, AL · On-site
Manage the end-to-end merchant onboarding process, ensuring all documentation, underwriting, and ... Work with Customer Success Operations to improve onboarding efficiency and enhance operational ...
Mobile, AL · On-site
Manage the end-to-end merchant onboarding process, ensuring all documentation, underwriting, and ... Work with Customer Success Operations to improve onboarding efficiency and enhance operational ...
Fairhope, AL · On-site
$17 - $22.25/hr
About the job Travel Customer Success Coordinator Position Overview Our growing remote team is ... Help manage itinerary revisions, travel changes, and special accommodations * Track upcoming ...
Fairhope, AL · On-site
$17 - $22.25/hr
About the job Travel Customer Success Coordinator Position Overview Our growing remote team is ... Help manage itinerary revisions, travel changes, and special accommodations * Track upcoming ...
Mobile, AL · On-site
$90 - $120/hr
Work with Customer Success Operations to improve onboarding efficiency and enhance operational ... in the CRM system. Generate regular reports for internal stakeholders, tracking onboarding ...
Posted today
Mobile, AL · On-site
$90 - $120/hr
Work with Customer Success Operations to improve onboarding efficiency and enhance operational ... in the CRM system. Generate regular reports for internal stakeholders, tracking onboarding ...
Posted today
Our experienced teams, supported by skilled engineers, are continually redefining what customers ... success. Summary: As the Operations Manager, you will be responsible for planning and executing day ...
Our experienced teams, supported by skilled engineers, are continually redefining what customers ... success. Summary: As the Operations Manager, you will be responsible for planning and executing day ...
Mobile, AL · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
Mobile, AL · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
AL · On-site
Our experienced teams, supported by skilled engineers, are continually redefining what customers ... success. Summary: As the Operations Manager, you will be responsible for planning and executing day ...
AL · On-site
Our experienced teams, supported by skilled engineers, are continually redefining what customers ... success. Summary: As the Operations Manager, you will be responsible for planning and executing day ...
Mobile, AL · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
Mobile, AL · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
Lucedale, MS · On-site
Operation Manager POSITION SUMMARY: Operation Manger should have an excellent level of commercial ... Assessing and reviewing customer satisfaction and service recovery process. * Meet all dept. heads ...
Lucedale, MS · On-site
Operation Manager POSITION SUMMARY: Operation Manger should have an excellent level of commercial ... Assessing and reviewing customer satisfaction and service recovery process. * Meet all dept. heads ...
Mobile, AL · On-site
$17 - $20/hr
Manage e-commerce orders, charge sends, and store ship-to-customer orders for accuracy and ... Experience in retail operations, warehouse management, or inventory control * Previous supervisory ...
Quick apply
Mobile, AL · On-site
$17 - $20/hr
Manage e-commerce orders, charge sends, and store ship-to-customer orders for accuracy and ... Experience in retail operations, warehouse management, or inventory control * Previous supervisory ...
Mobile, AL · On-site
$17 - $20/hr
Manage e-commerce orders, charge sends, and store ship-to-customer orders for accuracy and ... Experience in retail operations, warehouse management, or inventory control * Previous supervisory ...
Mobile, AL · On-site
$17 - $20/hr
Manage e-commerce orders, charge sends, and store ship-to-customer orders for accuracy and ... Experience in retail operations, warehouse management, or inventory control * Previous supervisory ...
Mobile, AL · On-site
Responsible for all major areas of hotel operations and services including, but not limited to ... the success of the business. * Project management skills (i.e., organizing, multitasking)
Mobile, AL · On-site
Responsible for all major areas of hotel operations and services including, but not limited to ... the success of the business. * Project management skills (i.e., organizing, multitasking)
$42K - $48K/yr
... manage the daily operational aspects of the business ... In this role you will work with customers, vendors, and all staff members to meet established ...
$42K - $48K/yr
... manage the daily operational aspects of the business ... In this role you will work with customers, vendors, and all staff members to meet established ...
Mobile, AL · On-site
Responsible for all major areas of hotel operations and services including, but not limited to ... the success of the business. * Project management skills (i.e., organizing, multitasking)
Quick apply
Mobile, AL · On-site
Responsible for all major areas of hotel operations and services including, but not limited to ... the success of the business. * Project management skills (i.e., organizing, multitasking)
Mobile, AL · On-site
... enhance customer satisfaction. They will also analyze operational data to identify areas for ... Demonstrated success in financial management and budgeting within a construction environment.
Mobile, AL · On-site
... enhance customer satisfaction. They will also analyze operational data to identify areas for ... Demonstrated success in financial management and budgeting within a construction environment.
Mobile, AL · On-site
Responsible for all major areas of hotel operations and services including, but not limited to ... the success of the business. * Project management skills (i.e., organizing, multitasking)
Mobile, AL · On-site
Responsible for all major areas of hotel operations and services including, but not limited to ... the success of the business. * Project management skills (i.e., organizing, multitasking)
Success will be accomplished through value driven execution that fully complies with WS policies ... Customer Service * Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify ...
Success will be accomplished through value driven execution that fully complies with WS policies ... Customer Service * Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify ...
Success will be accomplished through value driven execution that fully complies with WS policies ... Customer Service * Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify ...
Success will be accomplished through value driven execution that fully complies with WS policies ... Customer Service * Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify ...
Success will be accomplished through value driven execution that fully complies with WS policies ... Customer Service * Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify ...
Success will be accomplished through value driven execution that fully complies with WS policies ... Customer Service * Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify ...
$44.2K - $52.4K
3% of jobs
$52.4K - $60.6K
0% of jobs
$60.6K - $68.8K
3% of jobs
$68.8K - $77K
2% of jobs
$77K - $85.2K
2% of jobs
$85.2K - $93.4K
3% of jobs
$93.4K - $101.6K
1% of jobs
$101.6K - $109.8K
1% of jobs
$109.8K - $118K
0% of jobs
$118K - $126.2K
1% of jobs
$127K is the 25th percentile. Wages below this are outliers.
$126.2K - $134.5K
83% of jobs
$44.2K
$122.7K
$134.5K
| Aspect | Customer Success Operations Manager | Customer Success Specialist |
|---|---|---|
| Credentials | Typically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpful | Often entry-level; customer success or communication certifications beneficial |
| Work Environment | Focuses on process optimization, data analysis, and cross-department collaboration | Engages directly with customers, providing support and onboarding |
| Employer & Industry Usage | Used in SaaS, tech, and service industries to streamline customer success functions | Common across various industries for customer support roles |
The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.
PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage data and aid investigators solving crimes. It sounds like a lot of data and analytics, but really, it’s about improving the world and keeping safe the places we call home.
With our get-it-done attitude and focused mission, we are growing at an unprecedented rate and are therefore seeking a Customer Success Specialist to join our Customer Success Team. The Customer Success Specialist will own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention. In this role, you will focus on a given territory, supporting clients at all levels; serving as a trusted advisor, you will help clients maximize the value of our products while developing customer-success strategies and resources. You’ll collaborate with both internal and external senior managers to address customer needs and drive growth, while tracking and maintaining key customer-success metrics.
YOUR RESPONSIBILITIES
• Serve as a day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both.
• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
• Collaborate, problem-solve, and/or strategize with team members, including sales and training teams
• Identify risk and growth indicators for assigned accounts
• Regular travel to customer locations to conduct in-person/on-site consultations, demonstrations and briefings
• Adhering to team and company processes.
• Other duties as assigned
YOUR COMPETENCIES & EXPERIENCE
• 5+ years of experience working in law enforcement (analyst, investigator, officer, etc.) is preferred
• 3+ years of experience working with OSINT, preferably Tangles, Penlink’s primary open-source intelligence tool for law enforcement is required
• Previous experience working with PLX, Penlink’s primary digital intelligence platform for law enforcement preferred
• Ability to manage customer issues and resolve escalations
• Support complex, high-value, or marquee accounts
• Results-driven, self-starter, outstanding interpersonal abilities, attention to detail and organized
• Active team player who can quickly adapt to changing priorities and support multiple customers or initiatives simultaneously
• Proven experience utilizing law enforcement software for a variety of workflows
Sourced by ZipRecruiter
Software development
51 - 200 Employees
Lincoln, NE, US
1986
