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Customer Success Operations Manager Jobs in Alabama

Safety Plus, Inc.

Customer Success Manager

Mobile, AL · On-site

$60K - $70K/yr

We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function. In this role, you'll engage with Safety Plus customers at every level of ...

Harris

Experience in account management, customer success, and/or K-12 online learning * Keen discernment for solutions that are beneficial to both the customer and Harris Digital Learning * Excellent ...

Clayton Homes

Customer Success Manager

Addison, AL · On-site

... for customers and team members. Our company portfolio includes a broad offering of attainable ... We then equip you for success, whether you're in the office, in the field, or on the floor. As a ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Harris

Maintain accurate forecasting and pipeline management in Salesforce CRM. Partner Success ... Strategic Collaboration Represent your product line on the Operations Council to identify trends ...

Genesys

... operational efficiency and build stronger customer relationships. Help build, support and operate ... Proficiency with CRM and customer success tools such as Salesforce and Gainsight * Advanced data ...

Genesys

Lead team in managing a portfolio of customers, guiding them to apply a consistent approach for ... operational underperformance) * Foundational Product Skill: Understanding how product adoption ...

Cengage Learning

$67K - $87K/yr

Skilled at managing and prioritizing multiple customer needs simultaneously. Preferred: * Bachelor's degree preferred. * 5+ years of experience in a Sales or Customer Success role. * Experience in ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Alabama

Customer Success Operations Manager information

See Alabama salary details

$40.3K

$112.1K

$122.8K

How much do customer success operations manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for customer success operations manager in Alabama is $112,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $121,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in Alabama? For Customer Success Operations Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Alabama look for? The top searched job categories for Customer Success Operations Manager jobs in Alabama are:
What cities in Alabama are hiring for Customer Success Operations Manager jobs? Cities in Alabama with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Alabama as of July 2026, with employment types broken down into 70% Full Time, 24% Part Time, and 6% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $112,100 per year, or $53.9 per hour.
Customer Success Manager

Customer Success Manager

Safety Plus, Inc.

Mobile, AL • On-site

$60K - $70K/yr

Full-time

Re-posted 6 days ago

Job description


Company Overview

At Safety Plus Inc., we believe worker safety is a basic human right. We empower businesses with innovative SaaS technology and technology-enabled safety services, ensuring every worker returns home safely. Our mission is to simplify modern safety and transform how organizations protect their people—because failure is not an option.


As the trusted leader in safety management, we are redefining workplace safety through advanced real-time insights, automation, and expert consulting. Our commitment to customer-first solutions, continuous innovation, and data-driven safety programs enables our customers to reduce risk, increase compliance, and build a stronger safety culture.

Why Choose Safety Plus Inc?

If you are looking for a rewarding career where you can make a real impact, Safety Plus Inc. is the place for you. Join us in our mission to create safer workplaces and protect lives.

  • Innovative Technology: Our proprietary software revolutionizes safety management, providing our clients with real-time insights and solutions.
  • Expert Consulting Services: Our team of experienced safety consultants are industry leaders, providing customized solutions to meet each client's unique needs.
  • Impactful Work: Join a team that is making a difference every day, creating safer environments for workers across industries.
  • Professional Growth: We are committed to the growth and development of our employees, offering continuous learning opportunities and career advancement.

Position Overview

Are you passionate about delivering exceptional customer outcomes and driving business success? As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of our company. We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function.


In this role, you'll engage with Safety Plus customers at every level of their organization. From managing the entire customer lifecycle to driving adoption, growth, health, governance, and retention, you'll be instrumental in ensuring our customers thrive.

Key Responsibilities

Client Relationship Management

  • Serve as the primary point of contact for a portfolio of clients.
  • Build and maintain strong client relationships to ensure satisfaction and long-term partnership.
  • Ensure clients feel supported, valued, and confident in Safety Plus services.

Service Coordination & Client Support

  • Work closely with consulting teams to ensure client needs are addressed in a timely and effective manner.
  • Monitor and manage client service delivery to ensure expectations are met or exceeded.
  • Maintain accurate documentation of all client communications and interactions within internal systems.

Product Expertise

  • Develop expert knowledge of proprietary software platform and related services.
  • Stay current on product updates and new features to effectively support customer needs.
  • Assist clients in configuring systems and workflows to align with their safety management requirements.

Internal Collaboration

  • Partner with internal teams including sales, consulting, and marketing to ensure a consistent customer experience.
  • Provide updates to senior leadership on client portfolio status and identify any issues or concerns requiring attention.

Revenue Growth & Opportunity Identification

  • Proactively identify opportunities to upsell or cross-sell additional services.
  • Support revenue growth by strengthening client relationships and expanding engagement.

Qualifications

  • Bachelor’s degree in business, marketing, or a related field.
  • 2+ years of experience in account management or customer service, ideally in a SaaS or technology-driven environment.
  • Proven ability to build and nurture strong professional relationships with clients, stakeholders, and team members.
  • Excellent communication skills: Strong written, verbal, and interpersonal skills, with high emotional intelligence and the ability to manage client expectations.
  • Detail-oriented and organized: Demonstrated ability to manage multiple clients simultaneously while maintaining a high level of attention to detail.
  • Proactive problem-solver: Capable of processing information quickly, developing on-the-fly solutions, and thinking critically to meet client needs.
  • Familiarity with task management and CRM tools, with the ability to learn new systems quickly.


Preferred Qualifications

  • Experience in the safety industry or a strong interest in workplace safety management.