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Customer Success Operations Analyst Jobs in Texas

Geoforce

Customer Success Specialist

Plano, TX · On-site

Proactively manage and analyze metrics regarding utilization, retention, expansion, and ... Partner with the CS Operations Manager on scaling repeatable, proactive outreach motions across the ...

Geoforce

Customer Success Specialist

Plano, TX · On-site

Proactively manage and analyze metrics regarding utilization, retention, expansion, and ... Partner with the CS Operations Manager on scaling repeatable, proactive outreach motions across the ...

Geoforce

Customer Success Specialist

Plano, TX · On-site

Proactively manage and analyze metrics regarding utilization, retention, expansion, and ... Partner with the CS Operations Manager on scaling repeatable, proactive outreach motions across the ...

MDC Data Center

Network Operations Analyst

Mcallen, TX · On-site

As a Network Operations Analyst , your mission is to deliver timely, effective, and courteous ... Coordinate with the Customer Success team to ensure smooth handling of non-standard client requests.

Geoforce

Customer Success Specialist

Plano, TX · On-site

Proactively manage and analyze metrics regarding utilization, retention, expansion, and ... Partner with the CS Operations Manager on scaling repeatable, proactive outreach motions across the ...

SWIVEL

Customer Success Manager

San Antonio, TX

  • Medical

  • Retirement

Leverages Salesforce, Omni Analytics, and other internal tools for data-driven insights and ... Drives operational excellence by creating scalable processes, playbooks, and workflows that will ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

  • Medical

  • Retirement

Leverages Salesforce, Omni Analytics, and other internal tools for data-driven insights and ... Drives operational excellence by creating scalable processes, playbooks, and workflows that will ...

TXU Energy

Manager, Customer Success

Irving, TX · On-site

Oversee data analytic activities that measure and forecast customer lifecycle trends. Partner with ... Unit margin Job Family Marketing Company Vistra Retail Operations Company Locations Irving ...

New

Rhythm Energy

Operations Analyst

Houston, TX · On-site

$50K - $55K/yr

  • Medical

About the Role We're hiring an Operations Analyst to join Rhythm's Operations team and help deliver ... success in this role will look like: * Customer escalations and complex account issues are handled ...

SWIVEL

Customer Success Manager

San Antonio, TX · On-site

  • Medical

  • Retirement

Leverages Salesforce, Omni Analytics, and other internal tools for data-driven insights and ... Drives operational excellence by creating scalable processes, playbooks, and workflows that will ...

Swivel

Customer Success Manager

San Antonio, TX · On-site

  • Medical

  • Retirement

Leverages Salesforce, Omni Analytics, and other internal tools for data-driven insights and ... Drives operational excellence by creating scalable processes, playbooks, and workflows that will ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

  • Medical

  • Retirement

Leverages Salesforce, Omni Analytics, and other internal tools for data-driven insights and ... Drives operational excellence by creating scalable processes, playbooks, and workflows that will ...

Swbc

Customer Success Manager

San Antonio, TX · On-site

  • Medical

  • Retirement

Leverages Salesforce, Omni Analytics, and other internal tools for data-driven insights and ... Drives operational excellence by creating scalable processes, playbooks, and workflows that will ...

Envolve Client Services Group

Operations Analyst

El Paso, TX

$25 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are a company whose success is measured by our residents' satisfaction in making their apartment ... The Operations Analyst will also research issues which affect property operations, accounting and ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

  • Medical

  • Retirement

Leverages Salesforce, Omni Analytics, and other internal tools for data-driven insights and ... Drives operational excellence by creating scalable processes, playbooks, and workflows that will ...

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All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Texas

Customer Success Operations Analyst information

See Texas salary details

$13

$31

$52

How much do customer success operations analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer success operations analyst in Texas is $31.45, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $37.64 per hour, depending on experience, location, and employer.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Analyst jobs in Texas?

For Customer Success Operations Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Analyst jobs in Texas look for?

The top searched job categories for Customer Success Operations Analyst jobs in Texas are:

What cities in Texas are hiring for Customer Success Operations Analyst jobs?

Cities in Texas with the most Customer Success Operations Analyst job openings:

Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Texas as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $65,411 per year, or $31.4 per hour.

Customer Success Specialist

Geoforce

Plano, TX • On-site

Other

Posted 21 days ago

Job description

Customer Success Specialist

The Customer Success Specialist is the proactive, named account resource for our Tier 5+ SMB customers.

You will own a portfolio of Tier 5+ accounts directly, proactively managing utilization, retention, expansion, and satisfaction. You will focus on high valued proactive management over responding to inbound requests. You'll also serve as the escalation path when a Customer Success Associate needs a proactive resource to step in on a Tier 5/6 account. You will report to the CS Operations Manager and work closely with the pooled CS Associate team on shared accounts and escalations.

Key Responsibilities:

  • Proactively manage and analyze metrics regarding utilization, retention, expansion, and satisfaction across a named portfolio of Tier 5+ accounts.
  • Serve as the escalation point for Customer Success Associates when a Tier 5/6 account needs a proactive, senior touch (e.g., at-risk renewals, complex save plays, or expansion conversations).
  • Effectively lead collaboration with Sales, Product Management, Support, and Software Development based on customer needs.
  • Serve as a product expert internally and externally.
  • Maintain methodical record keeping and Account Plans in Vitally for all named accounts.
  • Establish lasting relationships with key stakeholders through a regular cadence of customer meetings.
  • Identify and qualify expansion opportunities, routing them to Sales when appropriate.
  • Execute save playbooks for at-risk accounts within your portfolio, partnering with CS Operations on process improvements.
  • Partner with the CS Operations Manager on scaling repeatable, proactive outreach motions across the Tier 5+ segment.

Key Skills & Experience:

  • 2–4 years of experience in Customer Success, Account Management, or a related client-facing field.
  • Demonstrated experience owning or co-owning a book of business, with accountability for retention or growth metrics.
  • Strong understanding of business process and the ability to translate customer needs into internal action.
  • Comfort managing multiple accounts, priorities, and internal stakeholders simultaneously.
  • Strong written and verbal communication skills; professional and confident with customers at all levels.
  • Experience with Salesforce, Vitally (or a comparable CS/CRM platform), and Microsoft Office Suite.
  • Bachelor's degree or equivalent work experience; SaaS industry experience strongly preferred.

Management by Objectives:

  • Portfolio Performance (Tier 5+ Named Accounts): Maintain GRR in line with the CSM team benchmark for the Tier 5+ segment.
  • Portfolio Performance (Tier 5+ Named Accounts): Maintain NRR in line with the CSM team benchmark for the Tier 5+ segment.
  • Customer Experience: Maintain an NPS/CSAT for your named portfolio consistent with or above the Tier 5+ segment target.
  • Operational Execution: Keep Account Plans and activity records current in Vitally for 100% of named accounts.
  • Operational Execution: Maintain the determined cadence of stakeholder meetings across your portfolio.
  • Operational Execution: Execute save playbooks and support Customer Success Associate escalations within the determined SLA.

Why This Role Matters:

This role closes the gap between reactive, pooled support and full enterprise account ownership; giving our Tier 5+ SMB customers a proactive, named point of contact without the cost of a full Customer Success Manager. It's also a clear next step for high-performing Customer Success Associates and a proving ground for future Customer Success Managers, giving Geoforce a scalable bench of proactive CS talent as the Tier 5/6 segment grows.

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