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Customer Success Manager Jobs in San Ramon, CA (NOW HIRING)

Atomus

Customer Success Manager

San Francisco, CA · On-site

About the Role The Customer Success Manager owns the ongoing relationship with our defense and aerospace customers after they go live on Atomus Aegis -- keeping them secure, compliant, and successful.

Komodor

Customer Success Manager

San Francisco, CA · On-site +1

We are now looking for an experienced Customer Success Manager (CSM) who shares our passion for innovation and customer-centric excellence. Core Mission: Your primary mission is to connect deeply ...

Factory

Customer Success Manager

San Francisco, CA · On-site

We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In this role, you will own a portfolio of ...

ARM

Customer Success Manager

San Jose, CA · Hybrid

The Customer Success Manager (CSM) plays a critical role in driving the technical, operational, and strategic success of Arm's largest hyperscaler Partners. Acting as a trusted advisor and program ...

Attio Ltd

Customer Success Manager

San Francisco, CA · On-site

$125K - $165K/yr

As an Attio Customer Success Manager, you will be responsible for designing and managing Attio's retention, customer health, renewal, and upsell programs. What you'll do * Lead high-touch success ...

Clera

Customer Success Manager

San Francisco, CA · On-site

About the Role This is a founding Customer Success Manager opportunity at a fast-growing, Y Combinator-backed AI SaaS startup based in Munich, Germany. The company automates quoting and order ...

odoo

Customer Success Manager

Brisbane, CA · On-site

$70K - $90K/yr

Customer Success Managers * Key Account Managers What's great in the job? * Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter ...

ARM

Customer Success Manager

San Jose, CA · On-site

The Customer Success Manager (CSM) plays a critical role in driving the technical, operational, and strategic success of Arm's largest hyperscaler Partners. Acting as a trusted advisor and program ...

Okta

Customer Success Manager

San Francisco, CA · On-site

The Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Commercial Sector at Okta. You will report to the Regional Manager, Customer Success ...

TRM

Customer Success Manager

San Francisco, CA · On-site

As the first Customer Success Manager in this area, you will own the end-to-end post-sale experience for a portfolio of customers that includes some of the world's most sophisticated cyber ...

Windfall

Customer Success Manager

San Francisco, CA · On-site

$110K - $168K/yr

As a Customer Success Manager, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ...

Clera

Customer Success Manager

San Francisco, CA · On-site

About the Role This is a founding Customer Success Manager opportunity at a fast-growing, Y Combinator-backed AI SaaS startup based in Munich, Germany. The company automates quoting and order ...

Vooma

Customer Success Manager

San Francisco, CA · On-site

$115K - $150K/yr

As Customer Success Manager, you'll own the relationship with a growing portfolio of customers, ensuring they fully adopt Vooma's platform, realize measurable value, and grow with us over time. You ...

Windfall

Customer Success Manager

San Francisco, CA · On-site

$110K - $168K/yr

As a Customer Success Manager, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ...

Box

Customer Success Manager

San Francisco, CA

We're hiring Customer Success Managers based in the San Francisco area to own a book of Mid-Market accounts, drive adoption, and partner with customers to deliver measurable outcomes. You'll bring ...

Eudia

Customer Success Manager

Palo Alto, CA

About the Role As a Senior Customer Success Manager, Enterprise/Strategic, you'll own and grow a portfolio of our most important enterprise customers, acting as the strategic quarterback for ...

ChipAgents

Customer Success Manager

San Jose, CA · On-site

Role Overview We're hiring Customer Success Managers to own the technical success of our most important strategic accounts. This role is built for someone who has spent their career at the ...

Box

Customer Success Manager

San Francisco, CA · On-site

We're hiring Customer Success Managers based in the San Francisco area to own a book of Mid-Market accounts, drive adoption, and partner with customers to deliver measurable outcomes. You'll bring ...

Mathnasium

Customer Success Manager

Redwood City, CA · On-site

$25/hr

The ideal Customer Success Manager will possess exceptional communication, leadership, entrepreneurial and organizational skills along with an enthusiastic and approachable personality. This role ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in San Ramon, CA

Customer Success Manager information

See San Ramon, CA salary details

$36.3K

$92.8K

$156.5K

How much do customer success manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer success manager in San Ramon, CA is $92,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,600.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in San Ramon, CA? The most popular types of Customer Success jobs in San Ramon, CA are:
What job categories do people searching Customer Success Manager jobs in San Ramon, CA look for? The top searched job categories for Customer Success Manager jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Customer Success Manager jobs? Cities near San Ramon, CA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in San Ramon, CA as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $92,826 per year, or $44.6 per hour.
Customer Success Manager

Customer Success Manager

Atomus

San Francisco, CA • On-site

Other

Posted 7 days ago

Job description

About Atomus

Atomus is the cybersecurity and compliance platform built exclusively for aerospace and defense. Founded in 2019 out of a Department of Defense initiative, we help defense contractors meet NIST 800-171, DFARS 7012, and CMMC requirements through our Aegis platform, which automates the security tooling and the documentation these companies need to pass audit. In 2025, Atomus became one of the first organizations to achieve CMMC Level 2 certification with a perfect 110/110 score.


About the Role

The Customer Success Manager owns the ongoing relationship with our defense and aerospace customers after they go live on Atomus Aegis — keeping them secure, compliant, and successful. You will work in a pod alongside a Cybersecurity Engineer and report into our Customer Success and Engineering organization.


What You'll Do

  • Serve as the primary point of contact and first line of support for a portfolio of customers' cybersecurity and compliance questions.
  • Lead quarterly compliance reviews with customer leadership (owners, CISOs, IT directors) and drive documentation to sign-off.
  • Guide customers through the NIST 800-171 and CMMC Level 2 lifecycle, translating technical controls into clear business outcomes.
  • Partner with a Cybersecurity Engineer to co-own the management of customer accounts
  • Own retention and surface customer feedback to our engineering and product teams to improve the Aegis platform.
  • Travel to customer sites approximately once per month.


What You'll Bring

  • 2–5 years of experience in customer success, account management, technical support, GRC, or a client-facing role at a B2B SaaS or technology company.
  • Excellent written and verbal communication, with the ability to make complex technical and regulatory topics simple.
  • Strong ownership, organization, and follow-through across multiple accounts and priorities.
  • Comfort learning a technical, highly regulated product.
  • Ability to work on-site in San Francisco full-time.


Preferred Qualifications

  • Exposure to cybersecurity, GRC, compliance, or regulated industries (NIST 800-171, CMMC, DFARS, ITAR, or FedRAMP).
  • Familiarity with Microsoft 365, Intune, Microsoft Defender, and IT ticketing systems.
  • Experience supporting defense, aerospace, or government customers.


Apply