Customer Success Manager Jobs in Rochester, MN (NOW HIRING)

Now hiring for Bi-Lingual Customer Service, Office, Receptionist, Quality Check Position!

Would you like a new career where you get training and have an opportunity to advance?Do you want to stop working crazy hours and have some flexibility in your schedule?

At Molly Maid you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.

Ready to join a company and a team that will support you?Apply today - we're ready for you!

Prior customer service, office, clerical, administrative, receptionist or cleaning experience preferred but not required!

Opportunity to advance quickly to Quality Control, Training, and Field Manager!

This job is right for you if you are self-motivated, thrive in fast moving environments, and can manage time to effectively to meet deadlines. We'll teach you everything you need to know about what makes Molly Maid unique including our proven cleaning process, commercial grade equipment and supplies, and our unique culture.

Part-time. No nights. No weekends. No holidays.

We provide:

• Paid training on our proven systems that delight customers.Come grow with us!
• A stable and consistent work schedule
• A fun culture where success is celebrated as a team
• Access to ongoing training
• Branded and comfortable clothing
• Advancement opportunities - we promote from within!

If you like working with friends, working as a team, and growing in a career, APPLY NOW!

Benefits & Pay

Make $16-$18 per hour and up to $21.00 per hour with incentives, paid weekly. Use our proven sales process to reach weekly and monthly targets, EARN EVEN MORE with our attractive incentives!

Paid time off

Holiday pay

401k company match

As a Customer Service and Quality Representative, you will be responsible for:

Grow and retain customers - Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we'll celebrate milestones as a team and have fun in the process!

Communicate with customers and leads in a friendly, positive, and professional manner - Our team members love our customers, and you will too. Show them you care about their home; make a connection and you'll win.

Communicate with our teams while they are in the field - Our teams rely on you to help them navigate their day while they are in the field. Work as a team to provide the best experience for our employees and our customers!

Promote our culture and team - Embrace our culture of teamwork and let your positive attitude energize the team.

Customer Satisfaction - Identify and assess customer needs through managing phone, email and other communication channels.Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.

Be a brand ambassador - Respond, resolve, and follow-up with customers, schedule estimates and be ready to jump in where needed.

This job will be a great fit for you if...

• You feel energized when talking with customers over the phone.
• You can 'work with anyone' and get along well with different types of people.You'll be spending a lot of time as a team working together.
• You can meet customer expectations to deliver an experience that they will recommend to their friends and family.
• You take pride in your attention to detail and a job well done.
• You are comfortable with a computer and technology, especially Microsoft office.
• You have strong interpersonal, oral and written communication skills.
• You can multi-task, prioritize, and manage time effectively.

Job Requirements

Minimum requirements to be considered for this position.

Legally authorized to work in the United States

Complete a background check

You are available to work Monday through Friday during the day, 7:30 am to 5:00 pm and sometimes later to close the office.

Bilingual English/Spanish required

Ready for a fresh start where you can be your best? If that's you, APPLY TODAY!

If you meet the requirements for this position, our system will schedule you for an interview immediately or call our office at 507-285-3196 and ask for Heather!

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