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Customer Success Manager Jobs in Rochester, MN (NOW HIRING)

US Foods, Inc.

Territory Sales Manager

Rochester, MN · On-site

Your success will be measured by selling to customers, increasing case growth, and acquiring new ... Effective time and territory management is critical. * Team Based Selling : Work collaboratively ...

Lennar Homes

Field Customer Care Rep

Rochester, MN · Remote

$32.96 - $37/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... by management. · Perform additional duties as assigned to support the overall success of the ...

Lennar

Field Customer Care Rep

Rochester, MN · On-site

$32.96 - $37/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... management. • Perform additional duties as assigned to support the overall success of the ...

Lennar

Field Customer Care Rep

Rochester, MN · Remote

$32.96 - $37/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... management. • Perform additional duties as assigned to support the overall success of the ...

Lennar

Field Customer Care Rep

Rochester, MN · Remote

$32.96 - $37/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... management. Perform additional duties as assigned to support the overall success of the division.

Shared Success Center

Insurance Producer

Rochester, MN · On-site

$24.03 - $28.84/hr

... your success while growing your career within one of the nation's most respected real estate ... Foster referral relationships with all real estate personnel including agents, office managers and ...

Zumbrota Drivetrain

Customer Service

Zumbrota, MN · On-site

$20 - $25/hr

Description The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide ...

Zumbrota Drivetrain

Customer Service

Zumbrota, MN · On-site

$20 - $25/hr

The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional ...

Zumbrota Drivetrain

Customer Service

Zumbrota, MN · On-site

$20 - $25/hr

The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional ...

Zumbrota Drivetrain

Customer Service

Zumbrota, MN · On-site

$16.75 - $23/hr

Customer Service Representative The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email ...

Fresh Market

Frozen Dairy Manager

Lake City, MN

$16 - $18/hr

The Frozen/Dairy Manager is responsible for overseeing all day-to-day operations, including but not ... customer service and giving back to the communities is the key to our success! Our continued goal ...

Think Bank

Branch Manager

Rochester, MN

$120.06K/yr

... foster a customer-centered culture that supports the growth and success of your team. You will ... Manage branch staffing levels to meet branch and customer needs * Facilitate outstanding service to ...

Think Bank

Branch Manager

Rochester, MN · On-site

$120.06K - $120.06K/yr

... foster a customer-centered culture that supports the growth and success of your team. You will ... Manage branch staffing levels to meet branch and customer needs * Facilitate outstanding service to ...

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Customer Success Manager information

See Rochester, MN salary details

$33K

$84.4K

$142.3K

How much do customer success manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for customer success manager in Rochester, MN is $84,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $100,600.00 per year, depending on experience, location, and employer.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Rochester, MN? The most popular types of Customer Success jobs in Rochester, MN are:
What job categories do people searching Customer Success Manager jobs in Rochester, MN look for? The top searched job categories for Customer Success Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Customer Success Manager jobs? Cities near Rochester, MN with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Rochester, MN as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $84,434 per year, or $40.6 per hour.
Outside Sales Representative - Pumps & Rotating Equipment (SE Minnesota/SW Wisconsin)

Outside Sales Representative - Pumps & Rotating Equipment (SE Minnesota/SW Wisconsin)

Cogent

Rochester, MN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Cogent, Inc. (through our Edelmann & Associates brand) is seeking a results-driven Outside Sales Representative to manage and grow our territory in southeast Minnesota and southwestern Wisconsin. The ideal candidate has a strong technical background in pumps, rotating equipment, or industrial process solutions, and thrives in a consultative sales environment. Join our employee-owned company where your success contributes directly to your future.
About the Role
Are you an entrepreneurial sales professional who enjoys building relationships, solving problems, and growing business in industrial markets? At Cogent, an employee-owned company, we believe our people make the difference. We're looking for a motivated Outside Sales Representative to expand our market presence in southeastern Minnesota and southwestern Wisconsin, serving customers across Oil & Gas, Biofuels, Chemical Processing, Asphalt, Pulp & Paper, and Food Processing industries.
As part of our Edelmann & Associates team, you'll represent the top pump and rotating equipment manufacturers and provide technical solutions that help customers optimize performance and reliability.
What You'll Do
  • Develop and execute a territory growth strategy aligned with company objectives.
  • Identify and qualify new business opportunities while expanding relationships with existing customers.
  • Promote, present, and sell industrial pumps, rotating equipment, and related services.
  • Provide technical consultation to customers to identify challenges and recommend effective solutions.
  • Partner with inside sales and support teams to ensure customer satisfaction and project success.
  • Manage proposals, pricing, and terms in line with company profitability goals.
  • Maintain accurate records of sales activities in CRM systems.
  • Stay current with product knowledge, industry trends, and competitive intelligence.
  • Travel within territory (approximately 2-3 hour radius; 10-20% overnight).

Skills & Qualifications
Required:
  • 2-4 years of B2B technical or industrial sales experience.
  • Strong mechanical aptitude with familiarity in pumps, rotating equipment and industrial process systems.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong organizational and time-management abilities.
  • Proficiency with Microsoft Office and CRM tools.
  • Valid driver's license and ability to travel regionally.

Preferred:
  • Experience in Chemical, Pulp & Paper, Food Processing, Oil & Gas, or Biofuels industries.
  • Proven track record of territory growth and consultative sales success.
  • Background in mechanical, process, or industrial engineering concepts.

Why Work With Us?
At Cogent, you're not just an employee - you're an owner. Our Employee Stock Ownership Plan (ESOP) means your contributions directly build your financial future. We offer a collaborative, innovative culture that values integrity, teamwork, and personal growth.
We Offer:
  • Employee Ownership (ESOP)
  • Base Salary + Uncapped Commissions
  • 401(k) with Company Match
  • Profit Sharing Bonuses
  • Health, Dental, Vision & Life Insurance
  • Generous PTO, Paid Holidays & Volunteer Time Off
  • Career Growth Opportunities Within a Growing, Employee-Owned Company

Make Your Mark with Cogent
This is more than a sales role - it's an opportunity to build long-term relationships, make an impact in the industrial market, and share in the success you help create. Join a company that values innovation, accountability, and community.
Apply today and help us build something exceptional-together!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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