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Graduate Customer Success Manager Jobs in Rochester, MN

Lunchtime Solutions

Kitchen Manager

Lake City, MN · On-site

Kitchen Manager - Lunchtime Solutions Location: On-site at Lake City School District Schedule ... Focus on customer success * Be a person of integrity * Drive to improve * Do it with passion

Tom Kadlec Kia

Customer Experience Consultant

Rochester, MN · On-site

$50K - $200K/yr

Customer Experience Consultant Rochester, MN Join the Fastest Growing Dealership in Rochester - Tom ... Supportive, Experienced Management - Work with professionals who care about your success * Positive ...

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All JobsGraduate Customer Success JobsGraduate Customer Success Manager JobsGraduate Customer Success Manager Jobs in Rochester, MN

Graduate Customer Success Manager information

See Rochester, MN salary details

$33K

$84.4K

$142.3K

How much do graduate customer success manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for graduate customer success manager in Rochester, MN is $84,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $100,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Graduate Customer Success Manager, and why are they important?

To thrive as a Graduate Customer Success Manager, you need strong communication skills, a customer-focused mindset, and a relevant degree such as business or marketing. Familiarity with Customer Relationship Management (CRM) systems like Salesforce and proficiency in data analysis tools are commonly required. Standout candidates also demonstrate problem-solving abilities, empathy, and adaptability when supporting clients. These skills are crucial for fostering long-term customer relationships, ensuring client satisfaction, and driving business growth.

What is a typical CSM salary?

A typical salary for a Graduate Customer Success Manager ranges from $50,000 to $70,000 annually, depending on location, company size, and industry. Entry-level CSMs often receive additional benefits such as performance bonuses and training opportunities to develop skills in customer relationship management and SaaS tools.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and providing data insights, but the human element remains essential for effective customer engagement and retention.

How to become a Customer Success Manager with no experience?

To become a Customer Success Manager with no experience, focus on developing strong communication and problem-solving skills, gain familiarity with customer relationship management (CRM) tools, and pursue relevant certifications such as Customer Success Certification. Entry-level roles or internships in customer service or support can also provide valuable experience and understanding of client needs.

What are the typical career progression paths for a Graduate Customer Success Manager?

Graduate Customer Success Managers often begin by managing a portfolio of smaller client accounts and learning the fundamentals of customer engagement, onboarding, and support. With experience, many move into roles such as Senior Customer Success Manager, Customer Success Team Lead, or even Customer Success Operations. The role offers opportunities to develop skills in relationship management, product expertise, and cross-functional collaboration, which can also open doors to positions in sales, account management, or product management. Proactive performance, strong communication, and a record of client satisfaction are key drivers for advancement.

Is being a CSM stressful?

Being a Customer Success Manager (CSM) can be stressful due to managing client relationships, meeting retention targets, and handling customer issues. The role often requires strong communication skills, problem-solving, and the ability to work under pressure, but workload and stress levels vary depending on company size and industry. Effective time management and support tools can help mitigate stress in this position.

What is a Graduate Customer Success Manager?

A Graduate Customer Success Manager is an entry-level professional who helps clients get the most value from a company's products or services. Their role involves onboarding new customers, providing ongoing support, and ensuring customer satisfaction to encourage retention and loyalty. They often work closely with sales, support, and product teams to address customer needs and feedback. This position is ideal for recent graduates looking to start a career in customer relations and account management. Training and mentorship are typically provided to help them develop the necessary skills.

What is the difference between Graduate Customer Success Manager vs Customer Support Specialist?

AspectGraduate Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree, some certifications in customer success or related fieldsHigh school diploma or equivalent, relevant technical or product knowledge
Work EnvironmentCollaborative, client-facing, strategic focusTechnical, troubleshooting, reactive support
Employer & Industry UsageTech companies, SaaS providers, startupsIT firms, telecom, software companies
Search & Comparison IntentUnderstanding entry-level customer success rolesTechnical support roles, troubleshooting careers

The Graduate Customer Success Manager typically focuses on building relationships, onboarding clients, and ensuring product adoption, often requiring a degree and some certifications. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and reactive support. Both roles are common in tech and SaaS industries, but they serve different functions within customer engagement and support teams.

What job categories do people searching Graduate Customer Success Manager jobs in Rochester, MN look for? The top searched job categories for Graduate Customer Success Manager jobs in Rochester, MN are:
Graduate Customer Success Manager jobs near you
Customer Success Agent

Customer Success Agent

Hayfield Window and Door Co.

Hayfield, MN

$41K/yr

Other

Posted 17 days ago

Job description

Description

 Customer Success Agent (CSA)Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Compensation: Starting salary of $41,600 annually (non-negotiable), plus eligibility for a 0.25% commission on paid invoices.


Company Overview- For more than 65 years, Hayfield Window & Door Company has been an innovator in the window and door industry. Founded in 1951 as an aluminum storm window fabricator, Hayfield has continually evolved-introducing wood interiors, vinyl products, and expanding into both residential and commercial markets. Our commitment to sustainability began in the 1970s and continues today through our reduce, reuse, recycle philosophy.Operating in a 190,000-square-foot manufacturing facility on 55 acres in Southern Minnesota, our products exceed industry standards while offering countless design possibilities. Acquired by Drum Capital in 2019, Hayfield continues to grow its brand, territory, and dealer support while maintaining a strong commitment to quality, innovation, and customer satisfaction.


The Customer Success Agent (CSA) supports both outside sales representatives and a dedicated portfolio of key customers by managing order entry, responding to inquiries, and providing ongoing daily support in a fast-paced, high-volume environment. This role partners closely with assigned sales representatives to build strong customer relationships, drive customer satisfaction, and promote retention and loyalty.Using a consultative, multi-channel customer success approach, the CSA helps customers maximize the value of Hayfield Window & Door products and services while ensuring timely issue resolution and a positive overall experience. This position offers an opportunity to contribute to a respected manufacturer with a long-standing commitment to quality, innovation, and customer satisfaction.


Essential Functions

  • Respond to customer inquiries via phone, email, web submissions, mail, fax, chat, and other communication channels with professionalism and urgency.
  • Work closely with outside sales representatives to deliver a high level of customer satisfaction and support.
  • Process customer orders accurately and efficiently to ensure timely turnaround.
  • Validate customer requests and order information.
  • Educate customers on Hayfield Window & Door products, programs, policies, and services.
  • Maintain customer accounts and detailed records of interactions, inquiries, complaints, and resolutions.
  • Identify customer needs and provide appropriate product and service solutions.
  • Escalate complex or non-routine issues to the appropriate supervisor or department.
  • Ensure customer concerns are resolved promptly and effectively.
  • Communicate customer developments, concerns, and opportunities to management.
  • Report service issues or process concerns that may impact customer satisfaction.
  • Support customer retention initiatives through proactive relationship management.
  • Perform other duties as assigned.


Requirements

 Preferred Education

  • Technical Degree or Associate of Arts Degree preferred.

Experience

  • 4-5 years of customer service experience required.
  • Experience supporting customers in a fast-paced, high-volume environment preferred.

Knowledge, Skills, and Abilities

  • Strong relationship-building and customer service skills.
  • Ability to assess customer needs, analyze situations, and make sound decisions.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to prioritize tasks and adapt to changing priorities while managing interruptions.
  • Self-motivated, quick learner, and able to perform effectively under pressure.
  • Positive, professional, and team-oriented attitude.
  • Strong listening, problem-solving, and negotiation skills.
  • High energy level with superior follow-through and accountability.
  • Proficiency with computer systems and order-entry processes.

Physical Requirements

  • Prolonged periods of sitting and working at a computer.
  • Must be able to occasionally lift up to 15 pounds.

Disclaimer: This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to modify, add, or remove duties and responsibilities at any time, with or without notice. 


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