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Manager Of Customer Success Jobs in Rochester, MN

Gecko Hospitality

FOH Manager

Rochester, MN

$70K - $75K/yr

The FOH Manager will provide exceptional customer service, along with having excellent communication skills. The FOH Manager will work directly under the Restaurant General Manager to assist in ...

Home Depot

Pro Customer Service/Sales

Rochester, MN · On-site

$16.50 - $18.50/hr

The team supports every stage of the Pro customer journey, from efficient order fulfillment and ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Rochester, MN

The team supports every stage of the Pro customer journey, from efficient order fulfillment and ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Lunchtime Solutions

Kitchen Manager

Lake City, MN · On-site

Kitchen Manager - Lunchtime Solutions Location: On-site at Lake City School District Schedule ... Focus on customer success * Be a person of integrity * Drive to improve * Do it with passion

Benchmark

Program Manager

Rochester, MN · On-site

$79K - $99K/yr

Responsibilities: - Leader of the customer focus team (CFT). Prioritize and monitors all CFT ... Creates and manages succession plans. - Establishes clear measurable goals and objectives by which ...

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All JobsOf Customer Success JobsManager Of Customer Success JobsManager Of Customer Success Jobs in Rochester, MN

Manager Of Customer Success information

See Rochester, MN salary details

$33K

$84.4K

$142.3K

How much do manager of customer success jobs pay per year?

As of Jul 25, 2026, the average yearly pay for manager of customer success in Rochester, MN is $84,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $100,600.00 per year, depending on experience, location, and employer.

What does a Manager of Customer Success do?

A Manager of Customer Success leads a team focused on ensuring that customers achieve their desired outcomes while using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and loyalty, often by overseeing onboarding, support, and engagement initiatives. This role also involves analyzing customer feedback, identifying opportunities for improvement, and collaborating with other departments such as sales and product development to address customer needs. Ultimately, the Manager of Customer Success aims to create long-term, positive relationships with clients to drive business growth.

What are the key skills and qualifications needed to thrive as a Manager of Customer Success, and why are they important?

To thrive as a Manager of Customer Success, you need expertise in customer relationship management, data analysis, and a strong understanding of customer lifecycle strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data visualization software is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

How do Managers of Customer Success typically collaborate with sales and product teams to enhance the customer experience?

Managers of Customer Success frequently work closely with sales and product teams to ensure a seamless customer journey. They share customer feedback and insights with product teams to help guide feature development and improvements, and coordinate with sales to align expectations set during the sales process with ongoing support. This cross-functional collaboration helps deliver a consistent, positive experience for clients and often involves regular meetings, joint strategy sessions, and shared performance metrics. By fostering open communication, Customer Success Managers help bridge gaps between teams and advocate for the customer's voice within the organization.

What is the difference between Manager Of Customer Success vs Customer Success Specialist?

AspectManager Of Customer SuccessCustomer Success Specialist
Required CredentialsBachelor's degree, experience in customer success or account managementBachelor's degree, entry-level experience in customer support or success
Work EnvironmentOversees teams, develops strategies, manages customer relationshipsHandles customer inquiries, provides support, maintains customer satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for team leadership rolesCommon in customer support centers, SaaS companies, and client services

The Manager Of Customer Success typically leads teams, develops strategies, and manages customer relationships at a higher level. In contrast, a Customer Success Specialist focuses on direct customer support and satisfaction. Both roles require customer service skills, but the manager position involves leadership and strategic planning, while the specialist role emphasizes day-to-day customer interactions.

What job categories do people searching Manager Of Customer Success jobs in Rochester, MN look for? The top searched job categories for Manager Of Customer Success jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Manager Of Customer Success jobs? Cities near Rochester, MN with the most Manager Of Customer Success job openings:
Manager Of Customer Success jobs near you
Infographic showing various Manager Of Customer Success job openings in Rochester, MN as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $84,434 per year, or $40.6 per hour.
Customer Success Agent

Customer Success Agent

Hayfield Window and Door Co.

Hayfield, MN

$41K/yr

Other

Posted 17 days ago

Job description

Description

 Customer Success Agent (CSA)Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Compensation: Starting salary of $41,600 annually (non-negotiable), plus eligibility for a 0.25% commission on paid invoices.


Company Overview- For more than 65 years, Hayfield Window & Door Company has been an innovator in the window and door industry. Founded in 1951 as an aluminum storm window fabricator, Hayfield has continually evolved-introducing wood interiors, vinyl products, and expanding into both residential and commercial markets. Our commitment to sustainability began in the 1970s and continues today through our reduce, reuse, recycle philosophy.Operating in a 190,000-square-foot manufacturing facility on 55 acres in Southern Minnesota, our products exceed industry standards while offering countless design possibilities. Acquired by Drum Capital in 2019, Hayfield continues to grow its brand, territory, and dealer support while maintaining a strong commitment to quality, innovation, and customer satisfaction.


The Customer Success Agent (CSA) supports both outside sales representatives and a dedicated portfolio of key customers by managing order entry, responding to inquiries, and providing ongoing daily support in a fast-paced, high-volume environment. This role partners closely with assigned sales representatives to build strong customer relationships, drive customer satisfaction, and promote retention and loyalty.Using a consultative, multi-channel customer success approach, the CSA helps customers maximize the value of Hayfield Window & Door products and services while ensuring timely issue resolution and a positive overall experience. This position offers an opportunity to contribute to a respected manufacturer with a long-standing commitment to quality, innovation, and customer satisfaction.


Essential Functions

  • Respond to customer inquiries via phone, email, web submissions, mail, fax, chat, and other communication channels with professionalism and urgency.
  • Work closely with outside sales representatives to deliver a high level of customer satisfaction and support.
  • Process customer orders accurately and efficiently to ensure timely turnaround.
  • Validate customer requests and order information.
  • Educate customers on Hayfield Window & Door products, programs, policies, and services.
  • Maintain customer accounts and detailed records of interactions, inquiries, complaints, and resolutions.
  • Identify customer needs and provide appropriate product and service solutions.
  • Escalate complex or non-routine issues to the appropriate supervisor or department.
  • Ensure customer concerns are resolved promptly and effectively.
  • Communicate customer developments, concerns, and opportunities to management.
  • Report service issues or process concerns that may impact customer satisfaction.
  • Support customer retention initiatives through proactive relationship management.
  • Perform other duties as assigned.


Requirements

 Preferred Education

  • Technical Degree or Associate of Arts Degree preferred.

Experience

  • 4-5 years of customer service experience required.
  • Experience supporting customers in a fast-paced, high-volume environment preferred.

Knowledge, Skills, and Abilities

  • Strong relationship-building and customer service skills.
  • Ability to assess customer needs, analyze situations, and make sound decisions.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to prioritize tasks and adapt to changing priorities while managing interruptions.
  • Self-motivated, quick learner, and able to perform effectively under pressure.
  • Positive, professional, and team-oriented attitude.
  • Strong listening, problem-solving, and negotiation skills.
  • High energy level with superior follow-through and accountability.
  • Proficiency with computer systems and order-entry processes.

Physical Requirements

  • Prolonged periods of sitting and working at a computer.
  • Must be able to occasionally lift up to 15 pounds.

Disclaimer: This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to modify, add, or remove duties and responsibilities at any time, with or without notice. 


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