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Manager Of Customer Success Jobs in Rochester, MN

Marvin

Director of Customer Service

Rochester, MN · On-site

$135K - $180K/yr

Manage and develop a team of direct reports across Customer Care and Operations Support. * Shape ... Annual profit sharing - recognizing everyone's contribution to Marvin's success * Giving at Marvin ...

Home Depot

Pro Customer Service/Sales

Rochester, MN · On-site

$16.50 - $18.50/hr

The team supports every stage of the Pro customer journey, from efficient order fulfillment and ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Rochester, MN · On-site

The team supports every stage of the Pro customer journey, from efficient order fulfillment and ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

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Showing results 1-20

All JobsManager Of Customer Success JobsManager Of Customer Success Jobs in Rochester, MN

Manager Of Customer Success information

See Rochester, MN salary details

$33K

$84.4K

$142.3K

How much do manager of customer success jobs pay per year?

As of Jul 3, 2026, the average yearly pay for manager of customer success in Rochester, MN is $84,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $100,600.00 per year, depending on experience, location, and employer.

What does a Manager of Customer Success do?

A Manager of Customer Success leads a team focused on ensuring that customers achieve their desired outcomes while using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and loyalty, often by overseeing onboarding, support, and engagement initiatives. This role also involves analyzing customer feedback, identifying opportunities for improvement, and collaborating with other departments such as sales and product development to address customer needs. Ultimately, the Manager of Customer Success aims to create long-term, positive relationships with clients to drive business growth.

What are the key skills and qualifications needed to thrive as a Manager of Customer Success, and why are they important?

To thrive as a Manager of Customer Success, you need expertise in customer relationship management, data analysis, and a strong understanding of customer lifecycle strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data visualization software is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

How do Managers of Customer Success typically collaborate with sales and product teams to enhance the customer experience?

Managers of Customer Success frequently work closely with sales and product teams to ensure a seamless customer journey. They share customer feedback and insights with product teams to help guide feature development and improvements, and coordinate with sales to align expectations set during the sales process with ongoing support. This cross-functional collaboration helps deliver a consistent, positive experience for clients and often involves regular meetings, joint strategy sessions, and shared performance metrics. By fostering open communication, Customer Success Managers help bridge gaps between teams and advocate for the customer's voice within the organization.

What is the difference between Manager Of Customer Success vs Customer Success Specialist?

AspectManager Of Customer SuccessCustomer Success Specialist
Required CredentialsBachelor's degree, experience in customer success or account managementBachelor's degree, entry-level experience in customer support or success
Work EnvironmentOversees teams, develops strategies, manages customer relationshipsHandles customer inquiries, provides support, maintains customer satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for team leadership rolesCommon in customer support centers, SaaS companies, and client services

The Manager Of Customer Success typically leads teams, develops strategies, and manages customer relationships at a higher level. In contrast, a Customer Success Specialist focuses on direct customer support and satisfaction. Both roles require customer service skills, but the manager position involves leadership and strategic planning, while the specialist role emphasizes day-to-day customer interactions.

What job categories do people searching Manager Of Customer Success jobs in Rochester, MN look for? The top searched job categories for Manager Of Customer Success jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Manager Of Customer Success jobs? Cities near Rochester, MN with the most Manager Of Customer Success job openings:
Manager Of Customer Success jobs near you
Infographic showing various Manager Of Customer Success job openings in Rochester, MN as of June 2026, with employment types broken down into 61% Full Time, 37% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $84,434 per year, or $40.6 per hour.
Director of Customer Service

Director of Customer Service

Marvin

Rochester, MN • On-site

$135K - $180K/yr

Full-time

Medical, Retirement

Posted 3 days ago

Job description

Job Overview:

Step into a role where you’ll shape the heart of the customer experience at Marvin. As the Director of Customer Service, you’ll lead the talented team responsible for supporting our premium, highly customizable products and ensuring customers feel guided, informed, and inspired throughout their journey with us. You’ll champion service excellence, strengthen operational efficiency, and bring new ideas forward that elevate every interaction. By partnering closely with teams across the business, you’ll help drive a customer experience that feels seamless, trusted, and distinctly Marvin.

The Director will lead a team that provides architectural, technical, and sales support for a premium and complex product portfolio. This position requires a balance of leadership, customer care, process improvement, and performance management.

This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that includes the movement of your household goods, temporary housing, and much more - in addition to a relocation counselor to assist you throughout the entire journey.

Highlights of your role:
  • Manage and develop a team of direct reports across Customer Care and Operations Support.
  • Shape key performance measures that strengthen trust, loyalty, and brand affinity
  • Transform customer insights into thoughtful improvements and enhanced service moments
  • Monitor and drive performance metrics (CSAT, NPS, turnaround times, resolution rates, eNPS, and retention).
  • Collaborate with Operations, CX, Digital, Sales, and Marketing to support engagement strategies, product launches, and campaigns.
  • Support the evolution of tools and processes that modernize and elevate the customer experience
You're a good fit if you have (or if you can):
  • Inspire teams to deliver with poise, professionalism, and a polished service mindset
  • Use data and insights to guide sophisticated, strategic decisions
  • Create scalable solutions that protect and elevate the customer journey
  • Build strong cross-functional relationships grounded in clarity and collaboration
  • Lead digital transformation using Salesforce workflows and AI to modernize service
Also want to make sure you have:
  • Bachelor’s degree required; master’s preferred
  • 8+ years in progressive customer service leadership roles, with proven success in team development and cross-functional collaboration.
  • Familiarity with customer care systems and emerging technologies.
  • Occasional travel to customer sites and internal teams.
We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

  • $300 annual wellbeing account to spend on what helps you feel happy + healthy
  • Better Living Day! (a paid day off to go have some fun)
  • Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
  • Giving at Marvin – participate in organized volunteer opportunities
  • Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.

Compensation: $135,000 - $180,000

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