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Customer Success Manager Saas Software Jobs in Rochester, MN

Lunchtime Solutions

Kitchen Manager

Lake City, MN · On-site

Microsoft Office, POS systems, and food-service software * Ability to follow recipes, measure ... Focus on customer success * Be a person of integrity * Drive to improve * Do it with passion

Apex Systems

Software Engineer

Rochester, MN · On-site

Job#: 3037006 Software Engineer Location: Rochester, Minnesota (Remote) Role Overview We are ... management. * Analyze business objectives and develop data solutions to meet customer needs.

Mayo Clinic

Software Engineer - Hybrid

Rochester, MN · On-site

Communicate effectively with peers, leaders, and customers throughout the organization. Participate ... Work on deployment automation/configuration management with tools including but not limited to ADO ...

Mayo Clinic

Software Engineer - Hybrid

Rochester, MN · Hybrid

$102K - $143K/yr

Communicate effectively with peers, leaders, and customers throughout the organization. Participate ... Work on deployment automation/configuration management with tools including but not limited to ADO ...

Mayo Clinic

Software Engineer - Hybrid

Rochester, MN · On-site

Communicate effectively with peers, leaders, and customers throughout the organization. Participate ... Work on deployment automation/configuration management with tools including but not limited to ADO ...

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All JobsCustomer Success Saas Software JobsCustomer Success Manager Saas Software JobsCustomer Success Manager Saas Software Jobs in Rochester, MN

Customer Success Manager Saas Software information

See Rochester, MN salary details

$33K

$84.4K

$142.3K

How much do customer success manager saas software jobs pay per year?

As of Jul 25, 2026, the average yearly pay for customer success manager saas software in Rochester, MN is $84,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $100,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in SaaS software, and why are they important?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

What are Customer Success Managers in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

How does a Customer Success Manager in SaaS typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.
What job categories do people searching Customer Success Manager Saas Software jobs in Rochester, MN look for? The top searched job categories for Customer Success Manager Saas Software jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Customer Success Manager Saas Software jobs? Cities near Rochester, MN with the most Customer Success Manager Saas Software job openings:
Customer Success Manager Saas Software jobs near you
Infographic showing various Customer Success Manager Saas Software job openings in Rochester, MN as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $84,434 per year, or $40.6 per hour.
Customer Success Agent

Customer Success Agent

Hayfield Window and Door Co.

Hayfield, MN

$41K/yr

Other

Posted 17 days ago

Job description

Description

 Customer Success Agent (CSA)Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Compensation: Starting salary of $41,600 annually (non-negotiable), plus eligibility for a 0.25% commission on paid invoices.


Company Overview- For more than 65 years, Hayfield Window & Door Company has been an innovator in the window and door industry. Founded in 1951 as an aluminum storm window fabricator, Hayfield has continually evolved-introducing wood interiors, vinyl products, and expanding into both residential and commercial markets. Our commitment to sustainability began in the 1970s and continues today through our reduce, reuse, recycle philosophy.Operating in a 190,000-square-foot manufacturing facility on 55 acres in Southern Minnesota, our products exceed industry standards while offering countless design possibilities. Acquired by Drum Capital in 2019, Hayfield continues to grow its brand, territory, and dealer support while maintaining a strong commitment to quality, innovation, and customer satisfaction.


The Customer Success Agent (CSA) supports both outside sales representatives and a dedicated portfolio of key customers by managing order entry, responding to inquiries, and providing ongoing daily support in a fast-paced, high-volume environment. This role partners closely with assigned sales representatives to build strong customer relationships, drive customer satisfaction, and promote retention and loyalty.Using a consultative, multi-channel customer success approach, the CSA helps customers maximize the value of Hayfield Window & Door products and services while ensuring timely issue resolution and a positive overall experience. This position offers an opportunity to contribute to a respected manufacturer with a long-standing commitment to quality, innovation, and customer satisfaction.


Essential Functions

  • Respond to customer inquiries via phone, email, web submissions, mail, fax, chat, and other communication channels with professionalism and urgency.
  • Work closely with outside sales representatives to deliver a high level of customer satisfaction and support.
  • Process customer orders accurately and efficiently to ensure timely turnaround.
  • Validate customer requests and order information.
  • Educate customers on Hayfield Window & Door products, programs, policies, and services.
  • Maintain customer accounts and detailed records of interactions, inquiries, complaints, and resolutions.
  • Identify customer needs and provide appropriate product and service solutions.
  • Escalate complex or non-routine issues to the appropriate supervisor or department.
  • Ensure customer concerns are resolved promptly and effectively.
  • Communicate customer developments, concerns, and opportunities to management.
  • Report service issues or process concerns that may impact customer satisfaction.
  • Support customer retention initiatives through proactive relationship management.
  • Perform other duties as assigned.


Requirements

 Preferred Education

  • Technical Degree or Associate of Arts Degree preferred.

Experience

  • 4-5 years of customer service experience required.
  • Experience supporting customers in a fast-paced, high-volume environment preferred.

Knowledge, Skills, and Abilities

  • Strong relationship-building and customer service skills.
  • Ability to assess customer needs, analyze situations, and make sound decisions.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to prioritize tasks and adapt to changing priorities while managing interruptions.
  • Self-motivated, quick learner, and able to perform effectively under pressure.
  • Positive, professional, and team-oriented attitude.
  • Strong listening, problem-solving, and negotiation skills.
  • High energy level with superior follow-through and accountability.
  • Proficiency with computer systems and order-entry processes.

Physical Requirements

  • Prolonged periods of sitting and working at a computer.
  • Must be able to occasionally lift up to 15 pounds.

Disclaimer: This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to modify, add, or remove duties and responsibilities at any time, with or without notice. 


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