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Customer Success Manager Saas Software Jobs in Rochester, MN

Software Engineer - Hybrid

Rochester, MN · Hybrid

$102K - $143K/yr

Success is built on experience with Python coding, modern cloud platforms, machine learning, and ... Work on deployment automation/configuration management with tools including but not limited to ADO ...

Success is built on experience with Python coding, modern cloud platforms, machine learning, and ... Work on deployment automation/configuration management with tools including but not limited to ADO ...

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Showing results 1-20

Customer Success Manager Saas Software information

See Rochester, MN salary details

$33K

$84.4K

$142.3K

How much do customer success manager saas software jobs pay per year?

As of Jul 3, 2026, the average yearly pay for customer success manager saas software in Rochester, MN is $84,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $100,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in SaaS software, and why are they important?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

What are Customer Success Managers in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

How does a Customer Success Manager in SaaS typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.
What job categories do people searching Customer Success Manager Saas Software jobs in Rochester, MN look for? The top searched job categories for Customer Success Manager Saas Software jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Customer Success Manager Saas Software jobs? Cities near Rochester, MN with the most Customer Success Manager Saas Software job openings:
Infographic showing various Customer Success Manager Saas Software job openings in Rochester, MN as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $84,434 per year, or $40.6 per hour.
Revenue Operations Manager - Remote

Revenue Operations Manager - Remote

micro1 AI

Rochester, MN • Remote

$130K - $180K/yr

Part-time

Medical, Retirement, PTO

Posted 7 days ago


Job description

Job title: Revenue & Accounts Receivable Manager


Job Type: Full-time


Location: Remote


Job Summary:


Join our team as a Revenue & Accounts Receivable Manager and play a pivotal role in ensuring the financial health and operational integrity of micro1’s revenue cycle. This is an exceptional opportunity to own end-to-end A/R operations, drive revenue recognition accuracy, and build scalable financial processes within a fast-moving, mission-driven company. We value team members who bring sharp analytical instincts, a bias toward action, and a commitment to excellence in every detail.


Key Responsibilities:


  1. Own the full accounts receivable lifecycle, including invoicing, collections, cash application, and reconciliation, ensuring accuracy and timeliness across all customer accounts
  2. Manage and continuously improve revenue recognition processes in accordance with ASC 606 and GAAP standards
  3. Monitor aging reports and lead proactive collections outreach, escalating as necessary to resolve delinquencies and minimize DSO
  4. Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes, credit holds, and contract discrepancies in a timely manner
  5. Prepare and deliver weekly and monthly A/R reporting, including aging summaries, cash flow forecasts, and KPI dashboards for finance leadership
  6. Maintain and optimize financial systems for transaction accuracy, workflow efficiency, and audit readiness
  7. Support monthly and quarterly close processes, including A/R subledger reconciliation to the general ledger
  8. Develop, document, and enforce internal controls and A/R policies to mitigate risk and ensure compliance
  9. Assist with audit preparation and respond to external auditor inquiries related to revenue and receivables
  10. Identify opportunities to automate and scale A/R workflows as the company grows



Required Skills and Qualifications:


  1. Bachelor’s degree in Accounting or Finance; CPA or CA preferred
  2. 4–6 years of experience in accounts receivable, revenue operations, or a related finance role, ideally within a high-growth technology or SaaS company
  3. Hands-on experience with ERP/accounting system
  4. Deep understanding of accounts receivable processes, revenue recognition principles (ASC 606), and GAAP
  5. Strong command of Google Sheets and Excel
  6. Demonstrated ability to manage collections and resolve billing disputes with professionalism and urgency
  7. Exceptional written and verbal communication skills, with attention to detail
  8. Proven ability to thrive in a fast-paced, remote environment and work independently with minimal oversight


Preferred Qualifications:


  1. CPA, or progress toward a professional certification.
  2. Prior experience implementing or improving A/R automation tooling.



Compensation & Benefits Notice


The national pay range for this full-time position is base salary of $110,000 –$150,000 USD. All employees are eligible for equity compensation, and employees may also receive performance-based bonuses, dependent on role and subject to company policies. micro1 provides a comprehensive benefits package, including up to 100% reimbursement for health-insurance premiums, paid time off, a 401(K) plan with a company match, and additional benefits designed to support a high-performing, remote-first workforce.


micro1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to support@micro1.ai.


Our hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.


Disclaimer


The information contained in this job posting, including but not limited to role responsibilities, qualifications, compensation, and benefits, is provided for informational purposes only and does not constitute a binding offer of employment. micro1 reserves the right to amend, modify, or withdraw any portion of this posting at its sole discretion and without prior notice. All employment decisions are made in accordance with applicable laws and regulations.