ZipRecruiter

Log In

1

Freelance Customer Success Manager Jobs in Rochester, MN

Lunchtime Solutions

Kitchen Manager

Lake City, MN · On-site

Kitchen Manager - Lunchtime Solutions Location: On-site at Lake City School District Schedule ... Focus on customer success * Be a person of integrity * Drive to improve * Do it with passion

Tom Kadlec Kia

Customer Experience Consultant

Rochester, MN · On-site

$50K - $200K/yr

Customer Experience Consultant Rochester, MN Join the Fastest Growing Dealership in Rochester - Tom ... Supportive, Experienced Management - Work with professionals who care about your success * Positive ...

next page

Showing results 1-20

All JobsCustomer Success JobsFreelance Customer Success Manager JobsFreelance Customer Success Manager Jobs in Rochester, MN

Freelance Customer Success Manager information

See Rochester, MN salary details

$33K

$84.4K

$142.3K

How much do freelance customer success manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for freelance customer success manager in Rochester, MN is $84,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $100,600.00 per year, depending on experience, location, and employer.

How to make 1000 a week remotely?

A Freelance Customer Success Manager can earn $1,000 or more weekly by building a strong client base, offering specialized services, and setting competitive rates. Success depends on experience, communication skills, and the ability to manage multiple clients efficiently, often using tools like CRM software and maintaining flexible schedules.

What are some of the unique challenges Freelance Customer Success Managers face compared to those in traditional full-time roles?

Freelance Customer Success Managers often navigate multiple client accounts simultaneously, each with its own expectations, communication styles, and success metrics. Unlike full-time roles, freelancers must proactively build client trust and establish processes without the backing of a single, established organization or dedicated team. Managing time effectively and balancing varied workloads is essential, as is quickly adapting to different company cultures and workflow systems. However, this flexibility also allows freelancers to choose projects that match their expertise, build a diverse portfolio, and expand their network in the customer success industry.

What are the key skills and qualifications needed to thrive in the Freelance Customer Success Manager position, and why are they important?

To thrive as a Freelance Customer Success Manager, you need a strong foundation in client relationship management, account support, onboarding processes, and a deep understanding of customer lifecycle strategies, often supported by a bachelor’s degree or relevant experience. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and occasionally certifications like Customer Success Manager (CCSM), are highly valuable. Outstanding communication, problem-solving abilities, and self-motivation are key soft skills that set top freelance professionals apart. These competencies are crucial for independently managing diverse client needs and ensuring high satisfaction in a flexible, self-directed work environment.

Will AI replace CSM?

AI cannot fully replace a Customer Success Manager (CSM), as the role relies on building relationships, understanding client needs, and providing personalized support. While AI tools can assist with data analysis and automating routine tasks, CSMs are essential for strategic communication and managing complex customer interactions. The role may evolve to incorporate more technology, but human skills remain critical for success in customer management.

How can I make 2000 a week working from home?

A Freelance Customer Success Manager can earn $2,000 a week by securing multiple clients, setting competitive hourly or project-based rates, and efficiently managing their workload. Building a strong online presence, developing specialized skills, and using freelance platforms can help increase earning potential and client opportunities.

Can you be a freelance customer success manager?

Yes, a customer success manager can work as a freelancer by offering their services independently to multiple clients. Freelance customer success managers typically need strong communication skills, industry knowledge, and familiarity with customer relationship management (CRM) tools. They often set their own schedules and may require relevant certifications or experience in customer success roles.

What is a Freelance Customer Success Manager job?

A Freelance Customer Success Manager (CSM) helps businesses retain and grow their customer relationships on a contract basis. They work to ensure clients achieve their desired outcomes by providing onboarding, support, and strategic guidance. Unlike in-house CSMs, freelancers offer flexibility and specialized expertise without long-term commitments. Their responsibilities may include managing accounts, analyzing customer feedback, and optimizing user experiences to drive retention and satisfaction.

What job categories do people searching Freelance Customer Success Manager jobs in Rochester, MN look for? The top searched job categories for Freelance Customer Success Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Freelance Customer Success Manager jobs? Cities near Rochester, MN with the most Freelance Customer Success Manager job openings:
Freelance Customer Success Manager jobs near you
Customer Success Agent

Customer Success Agent

Hayfield Window and Door Co.

Hayfield, MN • On-site

$41K/yr

Other

Posted 19 days ago

Job description

Description

 Customer Success Agent (CSA)Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Compensation: Starting salary of $41,600 annually (non-negotiable), plus eligibility for a 0.25% commission on paid invoices.


Company Overview- For more than 65 years, Hayfield Window & Door Company has been an innovator in the window and door industry. Founded in 1951 as an aluminum storm window fabricator, Hayfield has continually evolved-introducing wood interiors, vinyl products, and expanding into both residential and commercial markets. Our commitment to sustainability began in the 1970s and continues today through our reduce, reuse, recycle philosophy.Operating in a 190,000-square-foot manufacturing facility on 55 acres in Southern Minnesota, our products exceed industry standards while offering countless design possibilities. Acquired by Drum Capital in 2019, Hayfield continues to grow its brand, territory, and dealer support while maintaining a strong commitment to quality, innovation, and customer satisfaction.


The Customer Success Agent (CSA) supports both outside sales representatives and a dedicated portfolio of key customers by managing order entry, responding to inquiries, and providing ongoing daily support in a fast-paced, high-volume environment. This role partners closely with assigned sales representatives to build strong customer relationships, drive customer satisfaction, and promote retention and loyalty.Using a consultative, multi-channel customer success approach, the CSA helps customers maximize the value of Hayfield Window & Door products and services while ensuring timely issue resolution and a positive overall experience. This position offers an opportunity to contribute to a respected manufacturer with a long-standing commitment to quality, innovation, and customer satisfaction.


Essential Functions

  • Respond to customer inquiries via phone, email, web submissions, mail, fax, chat, and other communication channels with professionalism and urgency.
  • Work closely with outside sales representatives to deliver a high level of customer satisfaction and support.
  • Process customer orders accurately and efficiently to ensure timely turnaround.
  • Validate customer requests and order information.
  • Educate customers on Hayfield Window & Door products, programs, policies, and services.
  • Maintain customer accounts and detailed records of interactions, inquiries, complaints, and resolutions.
  • Identify customer needs and provide appropriate product and service solutions.
  • Escalate complex or non-routine issues to the appropriate supervisor or department.
  • Ensure customer concerns are resolved promptly and effectively.
  • Communicate customer developments, concerns, and opportunities to management.
  • Report service issues or process concerns that may impact customer satisfaction.
  • Support customer retention initiatives through proactive relationship management.
  • Perform other duties as assigned.


Requirements

 Preferred Education

  • Technical Degree or Associate of Arts Degree preferred.

Experience

  • 4-5 years of customer service experience required.
  • Experience supporting customers in a fast-paced, high-volume environment preferred.

Knowledge, Skills, and Abilities

  • Strong relationship-building and customer service skills.
  • Ability to assess customer needs, analyze situations, and make sound decisions.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to prioritize tasks and adapt to changing priorities while managing interruptions.
  • Self-motivated, quick learner, and able to perform effectively under pressure.
  • Positive, professional, and team-oriented attitude.
  • Strong listening, problem-solving, and negotiation skills.
  • High energy level with superior follow-through and accountability.
  • Proficiency with computer systems and order-entry processes.

Physical Requirements

  • Prolonged periods of sitting and working at a computer.
  • Must be able to occasionally lift up to 15 pounds.

Disclaimer: This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to modify, add, or remove duties and responsibilities at any time, with or without notice. 


Apply