ZipRecruiter

Log In

1

Freelance Customer Success Manager Jobs in Rochester, MN

Mayo Clinic

Delivery Manager

Rochester, MN · On-site

The Delivery Manager assumes ownership following the successful agreement process with Regional ... Success in this role is measured by customer satisfaction, implementation quality, adoption and ...

Mayo Clinic

Delivery Manager

Rochester, MN · On-site

The Delivery Manager is accountable for the successful delivery, implementation, onboarding ... Success in this role is measured by customer satisfaction, implementation quality, adoption and ...

Mayo Clinic

Delivery Manager

Rochester, MN · On-site

The Delivery Manager is accountable for the successful delivery, implementation, onboarding ... Success in this role is measured by customer satisfaction, implementation quality, adoption and ...

Lunchtime Solutions

Kitchen Manager

Lake City, MN · On-site

$16.75 - $18.25/hr

Kitchen Manager - Lunchtime Solutions Location: On-site at Lake City School District Schedule ... Focus on customer success * Be a person of integrity * Drive to improve * Do it with passion

next page

Showing results 1-20

All JobsCustomer Success JobsFreelance Customer Success Manager JobsFreelance Customer Success Manager Jobs in Rochester, MN

Freelance Customer Success Manager information

See Rochester, MN salary details

$33K

$84.4K

$142.3K

How much do freelance customer success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for freelance customer success manager in Rochester, MN is $84,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $100,600.00 per year, depending on experience, location, and employer.

What are some of the unique challenges freelance customer success managers face compared to those in traditional full-time roles?

Freelance Customer Success Managers often navigate multiple client accounts simultaneously, each with its own expectations, communication styles, and success metrics. Unlike full-time roles, freelancers must proactively build client trust and establish processes without the backing of a single, established organization or dedicated team. Managing time effectively and balancing varied workloads is essential, as is quickly adapting to different company cultures and workflow systems. However, this flexibility also allows freelancers to choose projects that match their expertise, build a diverse portfolio, and expand their network in the customer success industry.

What are the key skills and qualifications needed to thrive as a freelance customer success manager?

To thrive as a Freelance Customer Success Manager, you need a strong foundation in client relationship management, account support, onboarding processes, and a deep understanding of customer lifecycle strategies, often supported by a bachelor’s degree or relevant experience. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and occasionally certifications like Customer Success Manager (CCSM), are highly valuable. Outstanding communication, problem-solving abilities, and self-motivation are key soft skills that set top freelance professionals apart. These competencies are crucial for independently managing diverse client needs and ensuring high satisfaction in a flexible, self-directed work environment.

What is a freelance customer success manager?

A Freelance Customer Success Manager (CSM) helps businesses retain and grow their customer relationships on a contract basis. They work to ensure clients achieve their desired outcomes by providing onboarding, support, and strategic guidance. Unlike in-house CSMs, freelancers offer flexibility and specialized expertise without long-term commitments. Their responsibilities may include managing accounts, analyzing customer feedback, and optimizing user experiences to drive retention and satisfaction.

What job categories do people searching Freelance Customer Success Manager jobs in Rochester, MN look for?

The top searched job categories for Freelance Customer Success Manager jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Freelance Customer Success Manager jobs?

Cities near Rochester, MN with the most Freelance Customer Success Manager job openings:

Freelance Customer Success Manager jobs near you

Client Success Manager

Globe Life: Moore Organizations

Rochester, MN • On-site

Full-time

Posted 4 days ago

Job description

◾Educate union and credit union members on the value of life insurance and basic financial literacy

◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling)

◾Provide tailored coverage recommendations that meet each family's needs

◾Build and manage your own client portfolio with guidance from experienced mentors

◾Track performance and progress using our internal systems and support tools

◾Represent the values of Service Over Sales, putting clients’ well-being first

◾Participate in incentive programs, team competitions, and leadership summits

◾At least 18 years old and legally authorized to work in the U.S.

◾Able to pass a background check

◾Tech-savvy and comfortable using Zoom and digital tools

◾Motivated to learn, grow, and help others

◾Strong communicator with an interest in finance, education, or social impact

◾Experience in leadership, customer service, or peer mentoring is a plus

Apply