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Senior Customer Success Manager information

See Rochester, MN salary details

$40.7K

$95.8K

$174.8K

How much do senior customer success manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for senior customer success manager in Rochester, MN is $95,772.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,100.00 and $104,700.00 per year, depending on experience, location, and employer.

What is a Senior Customer Success Manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

How much does a senior Customer Success Manager earn?

A senior Customer Success Manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer retention skills are highly valued.

What is the role of a senior Customer Success Manager?

A Senior Customer Success Manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping to reduce churn. They often lead onboarding, provide strategic guidance, and collaborate with sales and support teams to meet customer needs. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

Will AI replace CSM?

AI is unlikely to fully replace Senior Customer Success Managers, as the role relies heavily on relationship-building, empathy, and strategic problem-solving that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on complex customer interactions. Success in this role often requires strong communication skills and industry knowledge, which complement AI capabilities rather than compete with them.

What is a typical CSM salary?

The average salary for a Senior Customer Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Many roles also include performance bonuses and benefits, with higher salaries often found in tech hubs and larger organizations.

How does a Senior Customer Success Manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.
What job categories do people searching Senior Customer Success Manager jobs in Rochester, MN look for? The top searched job categories for Senior Customer Success Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Senior Customer Success Manager jobs? Cities near Rochester, MN with the most Senior Customer Success Manager job openings:
Senior Customer Success Manager jobs near you
Sr. Product Manager, Custom Media & Strategic Reagents

Sr. Product Manager, Custom Media & Strategic Reagents

Thermo Fisher Scientific

Rochester, MN

$123K - $163K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Thermo Fisher Scientific rating

7.7

Company rating: 7.7 out of 10

Based on 409 frontline employees who took The Breakroom Quiz

190th of 527 rated manufacturers

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day. We provide our teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges.

DESCRIPTION

In this Sr. Product Manager role, you will lead strategic and operational management of the Custom Media and Custom Solutions business, while also maintaining product line ownership for strategic reagent portfolios. This role supports a highly cross-functional, rapidly scaling area of the business that is critical to growth across the business unit.

The successful candidate will lead custom media initiatives spanning pricing strategy, operational enablement, business continuity, and customer support, while also driving portfolio performance, forecasting, and lifecycle management for strategic reagent portfolios. The role requires strong business acumen, cross-divisional influence, and the ability to drive execution across commercial, operations, PMO, finance, supply chain, regulatory, and manufacturing partners.

LOCATION:

This is an on-site office based role.

Key Responsibilities:

Custom Media Business Leadership

  • Lead day-to-day strategic and operational management of the custom media and custom solutions business, a key growth driver for the business unit
  • Own and evolve business processes supporting custom media and related custom solution offerings
  • Serve as key escalation point for complex customer, pricing, operational, and supply-related issues
  • Partner closely with commercial teams, PMO, BPG, operations, supply chain, finance, regulatory, and divisional stakeholders to support business continuity and customer success
  • Lead pricing strategy, governance, and commercial support activities tied to strategic accounts, revenue objectives, and custom solution opportunities
  • Drive operational enablement initiatives, including development of pricing tools, scalable workflows, and process improvements supporting business growth
  • Lead or support PPI initiatives tied to customs operations, pricing workflows, and customer experience improvements
  • Develop customer-facing strategic account materials and support key commercial growth initiatives
  • Document and maintain key workflows, stakeholder alignment, escalation pathways, and continuity plans

Strategic Reagent Portfolio & P&L Ownership

  • Maintain product line ownership responsibilities for strategic reagent portfolios
  • Manage full product lifecycle activities including forecasting, pricing strategy, portfolio optimization, and profitability management
  • Maintain ownership of portfolio forecasting, pricing strategy, and business performance management
  • Drive portfolio growth and overall business performance through strategic and operational initiatives
  • Partner with commercial and marketing teams to support portfolio visibility, customer engagement, and go-to-market execution
  • Support supply continuity, risk management, product lifecycle decisions, and customer communications
  • Partner with finance teams on forecasting, business performance analysis, and portfolio planning
  • Represent the portfolio and business segment in cross-functional operational and process improvement initiatives
REQUIREMENTS

Fundamental Qualifications

  • Bachelor's degree in business, marketing, operations, life sciences, engineering, or related field required; MBA or advanced degree preferred
  • 8+ years of experience in product management, portfolio management, commercial operations, or business operations within life sciences, biotech, pharmaceuticals, health tech, or related industries
  • Demonstrated experience managing complex, cross-functional business initiatives and influencing across matrixed organizations
  • Strong commercial and financial acumen, including experience with pricing strategy, forecasting, and portfolio or P&L management
  • Proven ability to drive operational improvements, scalable processes, and business growth initiatives
  • Excellent communication, stakeholder management, and executive presentation skills
  • Strong analytical and problem-solving capabilities with the ability to manage ambiguity and competing priorities
  • Advanced proficiency in Microsoft Excel, PowerPoint, Power BI development
  • Strong understanding of data science fundamentals

Preferred Qualifications

  • Experience supporting made-to-order manufacturing in related industry, customized media or plastics, strategic reagents, or other complex configurable product businesses
  • Experience working across commercial, operations, supply chain, finance, and customer-facing project management organizations
  • Experience with process improvement, PPI, pricing analytics, or operational enablement initiatives
  • Familiarity with ERP & CRM systems, or related analytics and business systems
  • Experience supporting high-growth or operationally complex business segments

Key Success Factors

  • Ability to operate effectively in highly complex, fast-moving environments
  • Strong ownership mindset with ability to independently drive initiatives forward
  • Ability to balance strategic thinking with operational execution
  • Skilled at building alignment across diverse stakeholder groups
  • Strong customer orientation and business partnership approach
  • Problem-solving mindset

Compensation and Benefits

The salary range estimated for this position based in Wisconsin is $130,000.00–$173,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs

  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement

  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

  • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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