ZipRecruiter

Log In

1

Senior Customer Success Manager Jobs in Rochester, MN

Harris

Estimating Manager - Senior

Rochester, MN · On-site

$105K - $158K/yr

The purpose of your role as a Senior Estimating Manager As Senior Estimating Manager, you will plan ... Develop customer partnerships to generate long term relationships and ongoing opportunities

Eden Senior Care

Cook

Rochester, MN · On-site

$22 - $24/hr

Eden Senior Care, founded in 2016, is a growing Healthcare Management company focused on managing ... Our mission with each community is to support their success by providing strong leadership ...

Apply Early

Eden Senior Care

Director of Nursing

Pine Island, MN · On-site

$105K/yr

Eden Senior Care, founded in 2016, is a growing Healthcare Management company focused on managing ... Our mission with each community is to support their success by providing strong leadership ...

Apply Early

next page

Showing results 1-20

All JobsSenior Customer Success Manager JobsSenior Customer Success Manager Jobs in Rochester, MN

Senior Customer Success Manager information

See Rochester, MN salary details

$40.7K

$95.8K

$174.8K

How much do senior customer success manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for senior customer success manager in Rochester, MN is $95,772.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,100.00 and $104,700.00 per year, depending on experience, location, and employer.

What is a Senior Customer Success Manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

How much does a senior Customer Success Manager earn?

A senior Customer Success Manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer retention skills are highly valued.

What is the role of a senior Customer Success Manager?

A Senior Customer Success Manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping to reduce churn. They often lead onboarding, provide strategic guidance, and collaborate with sales and support teams to meet customer needs. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

Will AI replace CSM?

AI is unlikely to fully replace Senior Customer Success Managers, as the role relies heavily on relationship-building, empathy, and strategic problem-solving that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on complex customer interactions. Success in this role often requires strong communication skills and industry knowledge, which complement AI capabilities rather than compete with them.

What is a typical CSM salary?

The average salary for a Senior Customer Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Many roles also include performance bonuses and benefits, with higher salaries often found in tech hubs and larger organizations.

How does a Senior Customer Success Manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.
What job categories do people searching Senior Customer Success Manager jobs in Rochester, MN look for? The top searched job categories for Senior Customer Success Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Senior Customer Success Manager jobs? Cities near Rochester, MN with the most Senior Customer Success Manager job openings:
Senior Customer Success Manager jobs near you
Member Care & Growth Manager (Rochester, MN)

Member Care & Growth Manager (Rochester, MN)

Enara Health

Rochester, MN • On-site

Full-time

Posted 28 days ago

Job description

About Enara
Enara is a world-renowned obesity and medical weight loss start-up, based in Silicon Valley, pioneering the use of data, digital, and clinical treatments to provide personalized plans with measurable results. Enara was founded by people from Stanford, UCSF, Kaiser, ClassPass & Evernote. Our mission is to develop the first ever platform to scale obesity treatment. Our platform allows for the latest breakthroughs in nutrition, exercise, and obesity science to be optimized and delivered in a series of personalized and programmable experiences. Our solutions are disseminated through unified products and services we deploy for the healthcare ecosystem; with a current focus on small to medium sized medical groups and clinics. Our platform has served over 14,000 members and delivers world leading 16%+ weight loss sustained over 3 years. We deliver life changing care to members and we are redesigning the clinic-patient . We are backed by Offline.VC, Charge.VC, VSC, Continuum Ventures, as well as many prominent angels in Silicon Valley.
Team Values
1. Empathy (First) - Every patient's journey is unique, and we approach each with compassion and understanding, always treating patients with dignity.
2. Empowerment (Through Partnership) - Patients are partners in their health journey. We strive to educate, motivate, and support them at every step.
3. Respect for Diversity - We embrace and honor the unique backgrounds, cultures, and identities of every individual, fostering an environment of inclusion and understanding.
4. Innovation (for Change) - We're committed to challenging the status quo in healthcare, advancing technology and protocols to create sustainable health outcomes.
5. Service - Heart of Service - With humility and purpose, we dedicate ourselves to serving others, putting compassion and commitment at the heart of everything we do.
The Role:
As a Membership Care and Growth Manager, you'll be responsible for growing, engaging, and advocating for patients joining the Enara program. This position is responsible for overseeing the member onboarding experience, care, and education at our partner clinics about Enara. You will utilize a variety of media to generate new memberships including 1:1 education sessions, collecting and sharing member testimonials, reaching out and maintaining relationships with referring clinics, exhibiting at local health fairs, and organizing member and provider facing events.
You will also be responsible for managing Enara's overall workflow onsite. You will work closely with our partner success manager and the clinical provider team to ensure consistent patient experience. You will also help educate and answer questions for clinic providers who want to understand more about Enara's program.
Additionally, this role will be responsible for supporting virtual onboarding of referrals and leads across markets. Time will be allocated daily to work within our CRM on task relative to lead and referral engagement, as assigned by leadership.
The ideal candidate is entrepreneurial, a self-driver, and has the ability to inspire and motivate others with kindness and joy.
Key Responsibilities:
  • Onboarding and educating prospective patients in our local partner clinics
  • Performing simple non-invasive diagnostic procedures and adhering to billing/data entry procedures
  • Contacting patients for follow-up visits and booking appointments
  • Educating and engaging with our clinic partners to streamline workflows and optimize member experience
  • Organizing and setting up community events with help from Enara and Partner Marketing teams
  • Maintains and engages with our member base to drive clinical outcomes, testimonials, reviews, and good will
  • Educating community clinics around our partners on Enara's offerings
  • Serve as the primary point of contact for member issue resolution and provider office escalations
  • Resolves customer complaints and implements improvements to avoid recurrence
  • Collaborates with internal teams to provide regular status on member experience and partner experience within the clinic setting
  • Serves as the face of Enara to our partner clinics by modeling a compassionate, honest, positive and open attitude/communication style to motivate, empower and inspire others.

Minimum Requirements:
  • Must be able to travel into Rochester a few times a week. This is a hybrid (both remote and in-clinic) position
  • Minimum of 1 year related work experience in healthcare
  • Minimum of 2-4 years of experience in sales, healthcare/health plan sales, outside sales, marketing, grassroots community engagement, or member/patient outreach.
  • Demonstrated ability to manage multiple projects within specified timelines and quality standards
  • Working proficiency in Google suite (specifically Documents/Sheets/Forms in Drive)
  • Exceptional written, verbal and communication skills are required to provide clear and concise directions to internal team and patients/clients
  • Strong sense of, and commitment to, customer experience
  • Strong proficiency and experience with medical technology including EMR and mobile apps
  • Comfortable working independently, seeking answers with initiative and curiosity, and speaking up when something doesn't make sense

Impress Us Even More:
  • You are mission-driven, results-oriented and want to make a difference in the lives of the population we serve
  • Passionate about obesity medicine, nutrition, fitness, behavioral health

$22 - $24 an hour
Commission per enrolled member:
- Tier 1: Members 1-30/month - $40/enrolled member
- Tier 2: Members 31-50/month - $55/enrolled member
- Tier 3: Members 51+/month - $90/enrolled member
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply