Senior Customer Success Manager Jobs in Rochester, MN

Senior Project Manager will provide project management support during all phases of HVAC construction to ensure project standards, budget, deadlines and communications are maintained.

• Conduct regular site walkthroughs and inspections to proactively identify risks.
• Ensure full site safety compliance by overseeing all required safety activities, including site‑specific safety plans, audits, toolbox talks, and pre‑task planning.
• Maintain proficiency in Industry Safe and reinforce safety best practices across all teams.

• Review, organize, and distribute contract documents (drawings, specifications, schedules, RFIs, Construction Bulletins, shop drawings/submittals).
• Maintain accurate logs and ensure all documentation is tracked and up to date.
• Draft, submit, and actively track RFIs and corresponding responses to keep projects moving forward.
• Administer project‑specific quality control programs and compile all required documentation.
• Maintain and update progress drawings and as‑built drawings throughout the project lifecycle.
• Manage project closeout documentation, including O&M manuals, startup reports, training, and punch lists.

• Identify scope changes early, develop pricing, and negotiate change orders to protect project success and profitability.

• Provide accurate duration and task input to support development of the overall project schedule.
• Develop and communicate short‑term schedules to general contractors and subcontractors.
• Review project schedules regularly and provide feedback to keep timelines on track.
• Create and manage weekly/bi‑weekly work plans that drive project progress.
• Adjust work plans as needed and communicate changes effectively to all stakeholders.
• Collaborate with manpower coordinators to forecast, plan, and manage labor needs.
• Actively participate in weekly manpower and labor coordination meetings.

• Maintain and update equipment procurement logs to ensure visibility and accountability.
• Manage and track tool and equipment rentals to optimize cost and efficiency.
• Order equipment and coordinate shipping schedules with the Purchasing Department to align with project timelines.

• Collaborate with suppliers, vendors, and subcontractors to develop accurate and competitive estimates.
• Prepare detailed estimates using estimating software.
• Participate in pre‑bid, page turn, project turnover, and preplanning meetings.
• Assist in preparing clear and comprehensive scope/proposal letters.

• Track and report labor productivity weekly using accounting software while leading PDCA improvement efforts.
• Monitor and communicate project financial status, including risks and opportunities.
• Ensure all cost changes are captured and communicated across subcontractors, vendors, and suppliers.
• Manage project billings to ensure accuracy, timeliness, and positive cash flow.
• Proactively address collection issues, including lien rights and customer communications.
• Prepare for and lead monthly PM reviews, clearly presenting financials, progress, and key updates.

• Develop, build, and maintain relationships with key clients, including owners and general contractors.
• Support the sales process: develop industry relationships to support future project opportunities and sales growth.
• Represent the company at customer events and outings.
• Communicate company capabilities and value to potential clients for future work and change orders.
• Support division sales goals and actively manage key accounts.

• Associate’s degree in a technical field required; Bachelor’s degree in a technical field preferred.
• 8+ years of Construction Project Management experience.
• 8+ years of experience in the building & construction industry.
• 8+ years of experience with mechanical systems.
• Ability to read and comprehend construction documents.
• Knowledge of design techniques, tools, and principles.
• Strong understanding of business administration and management principles, including: company operations and financials; business finance; customer relations; business development and project sales strategies; legal aspects of the construction industry.
• Proficiency in Microsoft Office Suite.
• Experience with estimating software.
• Familiarity with accounting/project & labor management systems.
• Knowledge of computer‑aided design software.
• Experience with project management software (e.g., MS Project, MS SharePoint, Procore, etc.).
• Advanced sales and marketing skills.
• PMP certification a plus.
• OSHA 30 certification a plus.
• LEED accreditation/knowledge a plus.

• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Vacation time, sick time, and paid holidays.
• Paid parental leave.
• Short‑Term Incentive Plan.

Pay Range: $105,507.61 - $158,261.42.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.