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Customer Success Manager Saas Software Jobs in Rochester, MN

Lunchtime Solutions, Inc.

Cashier

Lake City, MN

$13 - $14.50/hr

Operate the point-of-sale (POS) system to process student transactions and manage account balances ... Focus on customer success * Be a person of integrity * Drive to improve * Do it with passion

New

Lunchtime Solutions

Cashier

Lake City, MN · On-site

$13 - $14.50/hr

Operate the point-of-sale (POS) system to process student transactions and manage account balances ... Focus on customer success * Be a person of integrity * Drive to improve * Do it with passion

New

Da Vinci Software

Scrum Master (Remote)

Rochester, MN · Remote

$50.25 - $67/hr

Their focus extends beyond individual team dynamics to also contributing to the overall success of ... Strong business acumen and advanced knowledge of the software development lifecycle and ...

Home Depot

Pro Customer Service/Sales

Rochester, MN · On-site

$16.50 - $18.50/hr

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

Harris Company

Senior Estimating Manager

Rochester, MN · On-site

$105.51 - $158.26/hr

Administer Q-pen system including software upgrades, training and pricing updatesLeadership ... Develop customer partnerships to generate long term relationships and ongoing opportunities*

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Customer Success Manager Saas Software information

See Rochester, MN salary details

$33K

$84.4K

$142.3K

How much do customer success manager saas software jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success manager saas software in Rochester, MN is $84,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $100,600.00 per year, depending on experience, location, and employer.

What is a customer success manager in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS software?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

How does a customer success manager in SaaS software typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What job categories do people searching Customer Success Manager Saas Software jobs in Rochester, MN look for?

The top searched job categories for Customer Success Manager Saas Software jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Customer Success Manager Saas Software jobs?

Cities near Rochester, MN with the most Customer Success Manager Saas Software job openings:

Customer Success Manager Saas Software jobs near you
Infographic showing various Customer Success Manager Saas Software job openings in Rochester, MN as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $84,434 per year, or $40.6 per hour.

Customer Service Representative

Consolidated Energy Inc

Rochester, MN • On-site

$24 - $29/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Job Duties

Consolidated Energy Company

Position Title: Customer Service Representative

Location: Rochester, MN

Pay Range: N/A

Application Instructions:

To apply, click the green 'Apply Now' button above. Please read through your information carefully, as you will not be able to make changes once your application has been submitted.

Position Description:

COMPANY OVERVIEW

Consolidated Energy Company is a privately-owned full-service supplier of refined products and propane to local homeowners, farmers, trucking fleets and construction and railroad operations. We are a forward-thinking company that values integrity, our diverse team, sustainability, and innovation. Headquartered in La Crosse, Wisconsin, our organization is a leader in our field with resources and additional opportunities in renewable energy, road construction and maintenance, aggregate, and emerging technology throughout the Midwest. To learn more about us, visit: www.consolidatedenergyco.com.

POSITION SUMMARY

As a Customer Service Representative, you will play a critical role in keeping our communities warm and safe. You will manage customer accounts, create delivery and service tickets, resolve inquiries with a friendly, professional demeanor. The ideal candidate is patient, customer focused and thrives in a fast-paced environment, possesses strong data entry skills, and is comfortable following strict processes and safety protocols.

This is a full-time position located in Rochester, MN and will include Monday through Friday, daytime hours.

This position will also be responsible for:

1. Manage Inbound/Outbound customer calls on multiline phone system 2. Process payments, adjustments, corrections, and deposits 3. Process delivery and product service orders, and invoices 4. Update customer account information accurately 5. Troubleshoot and resolve customer billing questions in person, phone, and email 6. Provide comprehensive support to customers 7. Work independently while also collaborating effectively within cross-functional teams in person and virtually 8. Handle seasonally high-volume workload with time sensitive tasks 9. Other administrative duties as assigned

BENEFITS

Starting wage $$24.00- $29.00 /hour depending on experience. Competitive wage & retirement program. Health, dental, vision, life and disability insurance. Paid vacation and holidays available immediately.

Position Requirements:

1. High School Diploma or GED required 2. 1-2 years of experience in customer service or administration role preferred 3. Proficiency in Microsoft Office Suite, specifically Excel and Outlook 4. Ability to manage a variety of high-volume tasks efficiently while ensuring project deadlines are met and tasks are completed timely 5. Strong communication, active listening, and problem-solving skills are essential 6. Basic math skills to calculate gallons, taxes, and percentages 7. Ability to work in a fast-paced office environment, multitasking between phone systems and computer software

Equal Opportunity Employer:

Accessibility: If you need an accommodation during the application process, you may call our Application Accommodation Line at Phone: (855) 844-0125

EOE, including disability/vets

If you want to view the Know Your Rights poster, please choose your language: English – Spanish

If you want to view the Pay Transparency Policy Statement, please click the link: English

Apply Here: https://www.click2apply.net/rW8k6XU7Axxo6iA8OTO1nA

PI286337140

Minimum Education Required
Minimum Experience Required
Shift

First (Day)

Number of Openings

1

Compensation

$24.00 - $29.00 / Hourly

Postal Code

55901

Job Type

Full Time

Place of Work

On-site

Requisition ID

53335

Job Benefits

Health Insurance

Apply