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Graduate Customer Success Manager Jobs in Rochester, MN

Hourly, Inc.

Sales Representative Mid-West (New)

Rochester, MN · Remote

$60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Maintain strong CRM hygiene, deal-stage accuracy, and weekly forecasting. * Collaborate cross-functionally: Partner with Customer Success to ensure smooth onboarding and strong early retention.

Hourly, Inc.

Sales Representative Mid-West (New)

Rochester, MN · Remote

$60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Maintain strong CRM hygiene, deal-stage accuracy, and weekly forecasting. * Collaborate cross-functionally: Partner with Customer Success to ensure smooth onboarding and strong early retention.

Beyond Finance

Client Retention Specialist (Remote)

Rochester, MN · On-site +1

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About The Role Our Customer Success Team serves as the primary point of contact for valued ... Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly ...

Mayo Clinic

Strategic Relationship Manager

Rochester, MN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... success mindset and navigates internal complexity to deliver responsive, high-quality solutions ... Develop a deep understanding of the market, customer needs, and industry trends to identify growth ...

Mayo Clinic

Strategic Relationship Manager

Rochester, MN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... success mindset and navigates internal complexity to deliver responsive, high-quality solutions ... Develop a deep understanding of the market, customer needs, and industry trends to identify growth ...

Mayo Clinic

Strategic Relationship Manager

Rochester, MN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... success mindset and navigates internal complexity to deliver responsive, high-quality solutions ... Develop a deep understanding of the market, customer needs, and industry trends to identify growth ...

Mayo Clinic

Director Transformation - Connect

Rochester, MN · On-site

$236K - $248K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Working cross-functionally across Product, Growth & Management, Enablement, Delivery, Operations, Technology & Data, and Customer Success, the Director defines the program's market offering, governs ...

Mayo Clinic

Director Transformation - Connect

Rochester, MN · On-site

$227K - $238K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Working cross-functionally across Product, Growth & Management, Enablement, Delivery, Operations, Technology & Data, and Customer Success, the Director defines the program's market offering, governs ...

Lunchtime Solutions, Inc.

Prep Cook/Cashier

Lake City, MN · On-site

$15 - $16/hr

  • Retirement

  • PTO

Operate the Point-of-Sale system to process student transactions and manage account balances. F ... Focus on customer success * Be a person of integrity * Drive to improve * Do it with passion

Danaher

Product Manager Internships

Rochester, MN · On-site

... our product portfolio's success. What You Might Work On * Assisting in the development and ... Students currently pursuing an MBA or related graduate degree * Strong analytical and problem ...

Lunchtime Solutions

Prep Cook/Cashier

Lake City, MN · On-site

$15 - $16/hr

  • Retirement

  • PTO

Operate the Point-of-Sale system to process student transactions and manage account balances. F ... Focus on customer success * Be a person of integrity * Drive to improve * Do it with passion

Home Depot

Pro Customer Service/Sales

Rochester, MN · On-site

$16.50 - $18.50/hr

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

Home Depot

Pro Customer Service/Sales

Rochester, MN · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

U.S. Navy

LOGISTICS & SUPPLY MANAGER

Rochester, MN · On-site

  • Medical

  • Retirement

... success. You'll always be thinking ahead and will know what people want before they do--and you'll ... High school graduate or equivalent * 17 years of age or older General qualifications may vary ...

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All JobsGraduate Customer Success JobsGraduate Customer Success Manager JobsGraduate Customer Success Manager Jobs in Rochester, MN

Graduate Customer Success Manager information

See Rochester, MN salary details

$33K

$84.4K

$142.3K

How much do graduate customer success manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for graduate customer success manager in Rochester, MN is $84,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $100,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a graduate customer success manager, and why are they important?

To thrive as a Graduate Customer Success Manager, you need strong communication skills, a customer-focused mindset, and a relevant degree such as business or marketing. Familiarity with Customer Relationship Management (CRM) systems like Salesforce and proficiency in data analysis tools are commonly required. Standout candidates also demonstrate problem-solving abilities, empathy, and adaptability when supporting clients. These skills are crucial for fostering long-term customer relationships, ensuring client satisfaction, and driving business growth.

What are the typical career progression paths for a graduate customer success manager?

Graduate Customer Success Managers often begin by managing a portfolio of smaller client accounts and learning the fundamentals of customer engagement, onboarding, and support. With experience, many move into roles such as Senior Customer Success Manager, Customer Success Team Lead, or even Customer Success Operations. The role offers opportunities to develop skills in relationship management, product expertise, and cross-functional collaboration, which can also open doors to positions in sales, account management, or product management. Proactive performance, strong communication, and a record of client satisfaction are key drivers for advancement.

How to become a graduate customer success manager with no experience?

To become a graduate customer success manager with no experience, focus on developing strong communication and problem-solving skills, gain familiarity with customer relationship management (CRM) tools, and pursue relevant certifications such as Customer Success Manager (CSM). Internships or entry-level roles in customer service or support can also provide valuable experience and understanding of client needs.

What is a graduate customer success manager?

A Graduate Customer Success Manager is an entry-level professional who helps clients get the most value from a company's products or services. Their role involves onboarding new customers, providing ongoing support, and ensuring customer satisfaction to encourage retention and loyalty. They often work closely with sales, support, and product teams to address customer needs and feedback. This position is ideal for recent graduates looking to start a career in customer relations and account management. Training and mentorship are typically provided to help them develop the necessary skills.

What is the difference between Graduate Customer Success Manager vs Customer Support Specialist?

AspectGraduate Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree, some certifications in customer success or related fieldsHigh school diploma or equivalent, relevant technical or product knowledge
Work EnvironmentCollaborative, client-facing, strategic focusTechnical, troubleshooting, reactive support
Employer & Industry UsageTech companies, SaaS providers, startupsIT firms, telecom, software companies
Search & Comparison IntentUnderstanding entry-level customer success rolesTechnical support roles, troubleshooting careers

The Graduate Customer Success Manager typically focuses on building relationships, onboarding clients, and ensuring product adoption, often requiring a degree and some certifications. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and reactive support. Both roles are common in tech and SaaS industries, but they serve different functions within customer engagement and support teams.

What job categories do people searching Graduate Customer Success Manager jobs in Rochester, MN look for?

The top searched job categories for Graduate Customer Success Manager jobs in Rochester, MN are:

Graduate Customer Success Manager jobs near you

Sales Representative Mid-West (New)

Hourly, Inc.

Rochester, MN • Remote

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Job description

Location: Field-based / Remote (U.S.)
Employment Type: W-2, Base Salary + Commission
Compensation: $60,000 Base + Commission + Residuals
First-Year On-Target Earnings (OTE): $120,000 at plan

Why This Is a Strong Opportunity
  • Build a book of business: Earn upfront commissions and long-term residual income as your client base grows.
  • Uncapped upside: No commission ceilings — higher performance unlocks higher commission tiers.
  • Hunter-focused role: High-activity, high-volume sales motion with short sales cycles.
  • Strong product-market fit: Payroll and Workers’ Comp are mission-critical services for SMBs.
  • Autonomy with support: You own your pipeline and territory, backed by sales enablement, Customer Success, and modern tools.
About Hourly

Hourly is a fast-growing fintech company that simplifies payroll and workers’ compensation for small and mid-sized businesses in the U.S.

Our platform delivers:

  • Payroll runs in under 30 seconds
  • Same-day direct deposit
  • Seamless payroll + Workers’ Comp integration
  • Unlimited payroll runs at no extra cost
  • Elimination of surprise Workers’ Comp audits
  • 85%+ retention when payroll and WC are sold together

Hourly’s product is proven, sticky, and designed for SMBs — making it a strong sell for high-performing sales professionals.

The Opportunity

As a Sales Representative, you will focus on generating new business by selling Hourly’s payroll and Workers’ Comp solution to small and mid-sized businesses.

This is a true hunter role. You will own your territory, generate your own pipeline, close new accounts, and build long-term residual income through consistent performance.

What You’ll Do
  • Prospect and generate pipeline: Drive outbound activity, referrals, events, and partner-sourced leads; maintain a healthy 3–4x pipeline coverage.
  • Manage the full sales cycle: From first outreach to first payroll run, including discovery, demos, proposal development, and close.
  • Build referral partnerships: Develop relationships with CPAs, insurance brokers, financial advisors, and banks.
  • Forecast accurately: Maintain strong CRM hygiene, deal-stage accuracy, and weekly forecasting.
  • Collaborate cross-functionally: Partner with Customer Success to ensure smooth onboarding and strong early retention.
  • Provide market feedback: Share insights from the field to inform product, messaging, and go-to-market strategy.

Requirements

    • 1+ years of B2B field or territory sales experience, ideally in:
      • Payroll, HCM, Workers’ Comp, insurance, uniforms, food service, or SMB-focused industries
    • Proven new-logo hunter with consistent outbound prospecting experience
    • Comfort selling to small business owners, especially in construction, restaurant, and service industries
    • Experience managing short sales cycles in high-volume environments
    • Strong written and verbal communication skills
    • Self-starter mindset with the ability to plan and execute within a territory
    • Proficiency with Google Workspace and modern CRM tools
    • Bachelor’s degree preferred

Benefits

  • Medical, dental, vision, and life insurance
  • 401(k)
  • Unlimited time off
  • 100% remote
  • Communication stipend, client entertainment budget, mileage and expense reimbursement
Ready to Own Your Success?

If you’re a driven B2B sales professional who thrives on prospecting, closing new business, and building long-term income through residuals — we’d love to talk.

Hourly is an equal opportunity employer committed to building a diverse and inclusive team.