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Customer Success Manager Jobs in Rochester, MN (NOW HIRING)

Home Depot

Pro Customer Service/Sales

Rochester, MN · On-site

$16.50 - $18.50/hr

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

Home Depot

Pro Customer Service/Sales

Rochester, MN · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

RDO Equipment

Utility Sales Professional

Rochester, MN

$70K - $100K/yr

... success. This role focuses on utility equipment--including skid loaders, mini excavators, and ... Customer Relationship and Sales Management : Develop and maintain longterm customer relationships ...

Marvin

Director of Customer Service

Rochester, MN · On-site

$135K - $180K/yr

Manage and develop a team of direct reports across Customer Care and Operations Support. * Shape ... Annual profit sharing - recognizing everyone's contribution to Marvin's success * Giving at Marvin ...

US Foods, Inc.

Territory Sales Manager

Rochester, MN · On-site

Your success will be measured by selling to customers, increasing case growth, and acquiring new ... Effective time and territory management is critical. * Team Based Selling : Work collaboratively ...

Lennar

Field Customer Care Rep

Rochester, MN · On-site

$32.96 - $37/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... management. • Perform additional duties as assigned to support the overall success of the ...

Lennar Homes

Field Customer Care Rep

Rochester, MN · On-site

$32.96 - $37/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... by management. · Perform additional duties as assigned to support the overall success of the ...

Lennar

Field Customer Care Rep

Rochester, MN · On-site

$32.96 - $37/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... management. • Perform additional duties as assigned to support the overall success of the ...

Lennar Corporation

Field Customer Care Rep

Rochester, MN · On-site

$32.96 - $37/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... by management. · Perform additional duties as assigned to support the overall success of the ...

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Showing results 1-20

All JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Rochester, MN

Customer Success Manager information

See Rochester, MN salary details

$33K

$84.4K

$142.3K

How much do customer success manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for customer success manager in Rochester, MN is $84,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $100,600.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Rochester, MN? The most popular types of Customer Success jobs in Rochester, MN are:
What job categories do people searching Customer Success Manager jobs in Rochester, MN look for? The top searched job categories for Customer Success Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Customer Success Manager jobs? Cities near Rochester, MN with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Rochester, MN as of June 2026, with employment types broken down into 67% Full Time, 32% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $84,434 per year, or $40.6 per hour.

Customer Experience Consultant

Tom Kadlec Honda

Rochester, MN • On-site

$50K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Customer Experience Consultant
Rochester, MN
Join a Team That's Been Serving the Rochester Community Since 1979
At Tom Kadlec Honda, we exist to help our family, friends, and community enjoy life at every stage. We're a locally owned, community-focused dealership known for building long-term customer relationships and investing in our team.
We are actively seeking hard-working, motivated Customer Experience Consultants who are excited to grow their careers in a fast-paced, people-first environment. Whether you're experienced or just getting started in sales, we offer the tools and support you need to succeed.
Compensation:
$50,000-$200,000/year
(Includes base pay + commission. Your success determines your earning potential!)
Benefits You'll Love:
  • Competitive Pay Plan - Earn what you're worth with a strong, performance-based pay structure
  • Paid, Hands-On Training - Learn and grow with industry-leading training and support
  • 401(k) with Company Match - Fully vested from day one, with both Traditional & Roth options
  • Generous Paid Time Off - Enjoy vacation days, sick leave, and work-life balance
  • Comprehensive Insurance Coverage - Including medical, dental, and vision plans
  • Employer-Paid Life Insurance - Protection for you and peace of mind for your loved ones
  • Short-Term & Long-Term Disability Coverage - We've got your back when life throws a curveball
  • Critical Illness & Accident Insurance - Additional protection when you need it most
  • Flexible Spending (FSA) & Health Savings Accounts (HSA) - Tax-advantaged ways to manage health costs
  • 24/7 Employee Assistance Program - Confidential support for life's challenges
  • Financial Planning Resources
  • Employee Discounts - Save on vehicles, service, and parts
  • Supportive, Experienced Management - Work with professionals who care about your success
  • Positive Team Culture - Clean, friendly, and collaborative work environment
  • Opportunities to Advance - A place to build your career and grow with us
  • Closed on Sundays - Dedicated time off for rest and family
  • A state-of-the-art facility
Your Responsibilities:
  • Greet and assist guests in the showroom and on the sales lot
  • Engage customers in conversations to understand their needs
  • Present vehicle options with clear explanations of features and benefits
  • Perform high-quality product demonstrations on new and used vehicles
  • Guide customers through the entire sales process with professionalism and care
  • Build strong rapport and follow up to create long-lasting relationships
  • Learn to overcome objections, negotiate, and close sales effectively
  • Communicate with Sales Manager on goals, progress, and performance
What We're Looking For:
  • A team player with a positive, driven attitude
  • Honest and transparent, with a commitment to integrity
  • Customer-first mindset and strong interpersonal skills
  • Energetic and outgoing personality
  • Comfortable handling objections and price discussions
  • Willingness to learn and grow in a professional setting
  • Must possess a valid driver's license
No Automotive Sales Experience? No Problem.
We provide full training and mentorship to help you develop product knowledge and sales confidence. Your motivation and people skills are what matter most.
Apply Today and Start Driving Your Career Forward!
Join a team that believes in growth, support, and doing the right thing - for both our employees and our community. Tom Kadlec Honda is ready to help you succeed.

Apply