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Customer Success Manager Remote Jobs in Springfield, NJ

Guidde

Customer Success Manager

New York, NY · On-site +1

$110K - $135K/yr

... Customer Success experience - proven track record in SaaS environment managing Enterprise accounts * Account growth expertise - demonstrated success in expanding and growing existing customer ...

Double

Customer Success Manager

New York, NY · On-site +1

$80K - $100K/yr

With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard ... We're bringing on dozens of new customers each month. You will be the main point of contact for ...

Impact.com

Customer Success Manager

New York, NY · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

Cents

Customer Success Manager

New York, NY · On-site +1

As an Account Manager, you will be part of the customer success team for Cents users located across the U.S. Your job is to successfully ensure all of your accounts are transacting via the Cents POS ...

Cents

Customer Success Manager

New York, NY · On-site +1

$90K - $100K/yr

As an Account Manager, you will be part of the customer success team for Cents users located across the U.S. Your job is to successfully ensure all of your accounts are transacting via the Cents POS ...

Findigs

Senior Customer Success Manager

New York, NY · Remote

... remote candidates in the United States. Please note, we are unable to sponsor or take over ... Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight). * Strong ...

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Customer Success Manager Remote information

See Springfield, NJ salary details

$33.8K

$86.5K

$145.8K

How much do customer success manager remote jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success manager remote in Springfield, NJ is $86,498.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $103,100.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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Customer Success Manager Remote jobs near you

Customer Success Manager

Guidde

New York, NY • On-site, Remote

$110K - $135K/yr

Full-time

Re-posted 28 days ago

Job description

About Guidde

Guidde is an AI digital adoption platform that serves as the creation and consumption hub for modern organizations. Founded in 2020 by seasoned entrepreneurs, we use generative AI to transform workflows into rich, multi-format documentation in minutes. Our platform helps teams scale knowledge across employees, customers, and even AI systems, turning everyday processes into instant, in-app video guiddes that live where work actually happens.

More than 4,500 organizations worldwide, from fast-growing startups to Fortune 500 enterprises, rely on Guidde to reduce support load, accelerate onboarding, and make knowledge accessible on demand.

We're building the future of how knowledge is created, shared, and experienced.

The Ideal "Guidder" is like our platform - clear, impactful, and focused on delivering value. We blend a startup environment with sports team principles - strategic in planning, collaborative in execution, and obsessed with customer wins. We value doers who listen more than they talk and who show up ready to play their best game. Ready to make your mark on our roster? Go Guidde!

If you are a customer champion who thrives on turning onboarding into long-term wins, knows how to grow an account like a playbook, and gets excited about helping teams work smarter through video and AI - you'll feel right at home here. 

What will you do?
  • Lead Enterprise customer onboarding - manage end-to-end implementation and adoption for high-value accounts
  • Drive revenue retention and renewals - ensure contract renewals and maintain strong customer relationships to minimize churn
  • Execute strategic account expansion - identify upsell opportunities and growth initiatives within existing accounts
  • Develop and deliver training programs - create comprehensive programs tailored to customer needs and use cases
  • Create compelling business cases - develop ROI-focused business reviews and expansion strategies
  • Monitor and optimize customer health - track metrics and maintain proactive communication with key stakeholders
What will you need to have? 
  • 2+ years of Customer Success experience - proven track record in SaaS environment managing Enterprise accounts
  • Account growth expertise - demonstrated success in expanding and growing existing customer relationships
  • Video creation experience - hands-on experience with video creation and editing tools
  • Exceptional communication skills - strong presentation abilities and relationship-building across all organizational levels
  • Strategic mindset - problem-solving approach with attention to detail and business impact focus
  • Self-starter mentality - ability to work independently, take initiative, and drive results
Bonus points if you have:
  • Experience with HubSpot, Intercom, and Mixpanel
  • Background with video documentation and knowledge management solutions
  • Track record of driving customer adoption and reducing churn
Your journey with Guidde
  • Leave Your Mark: Contribute meaningfully to our growth story and drive
  • Enterprise success in the US market
  • Work Your Way (Hybrid): Enjoy a flexible work arrangement based in New York City
  • Innovate Together: Be part of a collaborative and forward-thinking team revolutionizing knowledge sharing
  • Fuel Your Growth: Access opportunities for professional development and advancement in customer success
  • Your Value Matters: Receive a competitive compensation and benefits package
    • The salary range for this position is $110,000 - $135,000 OTE + equity and benefits. 

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and are enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Apply