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Customer Success Manager Clinical Jobs in Springfield, NJ

Azeus Systems

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration ...

Grey Matter

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager We're hiring for a Customer Success Manager. You'll join Healthie ... Create and execute success plans and QBRs tracking clinical KPIs and operational metrics * Identify ...

Healthix

Customer Success Manager

Manhattan, NY · On-site

$125K - $165K/yr

Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success ... Through the secure exchange of health information, Healthix helps ensure that clinicians, care ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

Layer Health

Customer Success Manager

Manhattan, NY · On-site

$140K - $160K/yr

Customer Success Manager Boston or NYC Layer Health was founded in 2023 by leading machine learning ... For health systems, our first product dramatically accelerates clinical registry abstraction in ...

Justworks

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York Apply Who We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ...

Justworks

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Learn more ...

Recast, LLC

Customer Success Manager

Manhattan, NY · Remote

$100K - $130K/yr

Join to apply for the Customer Success Manager role at Recast Join to apply for the Customer Success Manager role at Recast Get AI-powered advice on this job and more exclusive features. This range ...

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Recast, LLC

Customer Success Manager

Manhattan, NY · Remote

$100K - $130K/yr

Join to apply for the Customer Success Manager role at Recast Join to apply for the Customer Success Manager role at Recast Get AI-powered advice on this job and more exclusive features. This range ...

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Showing results 1-20

All JobsCustomer Success Clinical JobsCustomer Success Manager Clinical JobsCustomer Success Manager Clinical Jobs in Springfield, NJ

Customer Success Manager Clinical information

See Springfield, NJ salary details

$33.8K

$86.5K

$145.8K

How much do customer success manager clinical jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer success manager clinical in Springfield, NJ is $86,498.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $103,100.00 per year, depending on experience, location, and employer.

What is a customer success manager clinical?

A Customer Success Manager Clinical is a professional who ensures that healthcare clients, such as hospitals or clinics, effectively use a company's clinical products or services. They act as a liaison between the client and the company, providing training, support, and guidance to optimize outcomes and satisfaction. Their goal is to foster strong client relationships, address concerns, and help healthcare organizations achieve the best results with the solutions provided.

How does a customer success manager clinical typically collaborate with healthcare professionals and internal teams?

As a Customer Success Manager in a clinical environment, you will work closely with clinicians, administrators, and internal product or support teams to ensure clients achieve desired outcomes with your company’s solutions. This often involves facilitating onboarding, providing ongoing training, gathering feedback from healthcare professionals, and troubleshooting issues in partnership with technical experts. Strong communication skills and a proactive approach to relationship-building are essential, as you'll serve as a bridge between clients’ clinical needs and your organization's offerings. Collaboration is key to anticipating challenges, identifying opportunities for improvement, and driving customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer success manager clinical?

To thrive as a Customer Success Manager Clinical, you need a background in healthcare or life sciences, strong customer relationship management abilities, and experience with clinical workflows. Familiarity with CRM platforms, EHR systems, and relevant certifications such as CSM (Certified Customer Success Manager) are commonly expected. Excellent communication, problem-solving, and empathy are crucial soft skills for building trust and guiding clinical clients effectively. These competencies ensure clients attain value from clinical products and services, leading to improved outcomes and long-term partnerships.

What is the difference between Customer Success Manager Clinical vs Customer Support Specialist?

AspectCustomer Success Manager ClinicalCustomer Support Specialist
Required CredentialsHealthcare or clinical certifications, relevant experience in medical settingsTechnical or product knowledge, customer service experience
Work EnvironmentHealthcare facilities, clinical settings, or remote healthcare teamsCall centers, help desks, or online support platforms
Employer & Industry UsageHospitals, biotech firms, healthcare providersTech companies, software providers, consumer electronics
Common Search & ComparisonCustomer Success Manager Clinical vs Customer Support Specialist

The Customer Success Manager Clinical focuses on maintaining long-term relationships with healthcare clients, ensuring clinical needs are met, and providing specialized support in medical settings. In contrast, a Customer Support Specialist handles technical issues and customer inquiries across various industries, often with less emphasis on clinical expertise. Both roles require strong communication skills but differ significantly in industry-specific knowledge and work environment.

What job categories do people searching Customer Success Manager Clinical jobs in Springfield, NJ look for?

The top searched job categories for Customer Success Manager Clinical jobs in Springfield, NJ are:

What cities near Springfield, NJ are hiring for Customer Success Manager Clinical jobs?

Cities near Springfield, NJ with the most Customer Success Manager Clinical job openings:

Customer Success Manager Clinical jobs near you

Customer Success Manager

Venturefizz Product Management Community

Manhattan, NY • On-site

$140K - $160K/yr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Success Manager

Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately and scalably synthesize information from medical records, with the mission to reduce friction everywhere in healthcare. Our LLM-powered platform is solving chart review once and for all, across use cases. For health systems, our first product dramatically accelerates clinical registry abstraction in areas ranging from surgery and cardiology, to oncology. Our long term vision is for our AI layer to safely transform patient care and minimize unnecessary heartbreak. Layer Health's diverse founding team brings expertise across machine learning, UI/UX, large language models, and medicine.

Layer Health is adding a Customer Success Manager to our current team of two. Reporting into the Head of Customer Success, you will be pivotal in driving our customer experience and maintaining their long-term partnership with Layer Health, focused on relationship management, and adoption/renewals. You'll own key existing hospital and healthcare customers, working with internal and external teams to relay product feedback, build metrics and report out on success and ultimately inform the framework of our Customer Success strategy. This is a unique opportunity to join an early stage startup that's reached a major growth inflection point.

What you'll do:

  • Own existing customer relationships to create successful partners
  • Serve as the primary point of contact for customer, including questions, issues and escalations
  • Proactively identify opportunities to drive customer satisfaction and retention
  • Manage cross functional efforts in service of customer success, including
  • Establish trust and credibility with healthcare stakeholders, including clinicians, IT teams, and operations leaders
  • Help build internal processes and playbooks as we scale the function

What you'll need:

  • 3-5 years of healthcare-focused experience in Customer Success, Program Management, or a client-facing implementations/support role
  • Excellent communication and relationship-building skills
  • Comfortable working in a fast-paced, evolving startup environment
  • Strong project management instincts; ability to drive despite ambiguity
  • Curious, proactive, and energized by solving complex problems
  • You're looking forward to working with our in-person teams in Boston or New York City (this role is hybrid three days per week in either location).

What we'd love to see:

  • Exposure to clinical or related workflows (RCM, CDI)
  • Familiarity with tools like Smartsheets, Notion, Slack or project management platforms
  • Experience implementing in EMRs

Expected compensation range for this role is $140,000-160,000. Compensation is dependent on experience, overall fit to our role, and candidate location. Expected compensation ranges for this role may change over time. If your compensation requirement is greater than our posted salary ranges, please still consider applying to our role. We will make a determination as to whether an exception can be made.

If you are excited about this role, we encourage you to apply even if you don't feel that you meet every single requirement. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways. We welcome diverse perspectives, rigorous thinking, and fearlessness in challenging the status quo.

Layer Health is committed to fostering an environment of inclusion that is free from discrimination. We are an Equal Opportunity Employer where employment is decided on the basis of qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.

Join us and help us transform healthcare with AI.

Apply