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Senior Customer Success Manager Jobs in Springfield, NJ

Okta, Inc.

Sr. Customer Success Manager

Passaic, NJ · On-site

Sr. Customer Success Manager Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables ...

Optimize Partners

Senior Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Senior Customer Success Manager Optimize Partners is an executive search & consulting firm for technology focused organizations. Our client, a fast growing B2B SaaS company, in the business process ...

CB Insights

Senior Customer Success Manager

Manhattan, NY · On-site

$115K - $125K/yr

  • Medical

  • Retirement

  • PTO

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

CB Insights

Senior Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

  • Medical

  • Retirement

  • PTO

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

Smartly

Senior Customer Success Manager

Manhattan, NY · On-site

$110K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Senior Customer Success Manager New York, New York, United States Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving ...

Smartly

Senior Customer Success Manager

New York, NY · Hybrid

$110K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...

Optimize Partners

Senior Customer Success Manager

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our client, a fast growing B2B SaaS company, in the business process improvement software space, is looking to hire a Senior Customer Success Manager in the greater NYC area. Work with 'blue chip ...

AppsFlyer

Senior Customer Success Manager

Manhattan, NY · On-site

Senior Customer Success Manager - San Francisco AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement ...

Leap Work

Senior Customer Success Manager

Manhattan, NY · On-site

Senior Customer Success Manager At Leapwork, we are at the center of the most important shift happening in enterprise software right now, with AI changing how software is built across every industry ...

Leap Work

Senior Customer Success Manager

Passaic, NJ · On-site

Senior Customer Success Manager At Leapwork, we are at the center of the most important shift happening in enterprise software right now, with AI changing how software is built across every industry ...

Smartly

Senior Customer Success Manager

New York, NY · On-site

$110K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...

Smartly

Senior Customer Success Manager

New York, NY · Hybrid

$110K - $130K/yr

As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...

Conductor

Sr. Customer Success Manager

Manhattan, NY · On-site

Sr. Customer Success Manager Conductor is the leading enterprise AEO platform. Today's top enterprise brands use Conductor to grow authority and visibility in both AI and traditional search engines.

NextDeavor

Sr. Customer Success Manager

Manhattan, NY · On-site

$95 - $105/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Description Sr. Customer Success Manager 7+ Month W2 Contract New York, NY (hybrid preferred) Here's how you'll become a key player with this opportunity: This is an exciting opportunity to join the ...

NextDeavor Inc.

Sr. Customer Success Manager

New York, NY · Remote

$105.63/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Sr. Customer Success Manager 7+ Month W2 Contract New York, NY (hybrid preferred) Here's how you'll become a key player with this opportunity: This is an exciting opportunity to join the Customer ...

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All JobsCustomer Success JobsSenior Customer Success Manager JobsSenior Customer Success Manager Jobs in Springfield, NJ

Senior Customer Success Manager information

See Springfield, NJ salary details

$41.7K

$98.1K

$179.1K

How much do senior customer success manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for senior customer success manager in Springfield, NJ is $98,112.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $107,300.00 per year, depending on experience, location, and employer.

What is a senior customer success manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

How much does a senior customer success manager earn?

A senior customer success manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies.

What are the key skills and qualifications needed to thrive as a senior customer success manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

How does a senior customer success manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.
What are the most commonly searched types of Senior Customer Success jobs in Springfield, NJ? The most popular types of Senior Customer Success jobs in Springfield, NJ are:
What job categories do people searching Senior Customer Success Manager jobs in Springfield, NJ look for? The top searched job categories for Senior Customer Success Manager jobs in Springfield, NJ are:
What cities near Springfield, NJ are hiring for Senior Customer Success Manager jobs? Cities near Springfield, NJ with the most Senior Customer Success Manager job openings:
Senior Customer Success Manager jobs near you

Sr. Customer Success Manager

Okta, Inc.

Passaic, NJ • On-site

Other

Re-posted 19 days ago

Okta rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

3rd of 244 rated software companies

Job description

Sr. Customer Success Manager

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role: The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta's innovations, best practices, and capabilities with our valued customers' business objectives and priorities. As a strategic and trusted advisor, you will shift customer.

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