ZipRecruiter

Log In

1

Senior Customer Success Manager Jobs in Springfield, NJ

Cato Networks

Sr. Customer Success Manager

New York, NY · On-site

$160K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer ...

Cato Networks LTD

Sr. Customer Success Manager

Manhattan, NY · On-site

$160K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer ...

Cato Networks

Sr. Customer Success Manager

New York, NY · On-site

$160K - $200K/yr

As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer ...

G2 Venture Partners

Senior Customer Success Manager

Manhattan, NY · On-site

$190K - $215K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Senior Customer Success Manager Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we ...

Findigs

Senior Customer Success Manager

New York, NY · On-site

  • Medical

  • Retirement

  • PTO

The Role We are looking for an experienced Senior Customer Success Manager with a high degree of ownership, a proactive approach, and the ability to influence key stakeholders to serve as a strategic ...

Crusoe

Senior Customer Success Manager

Manhattan, NY · On-site

$190K - $215K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Senior Customer Success Manager Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we ...

Findigs

Senior Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Retirement

  • PTO

The Role We are looking for an experienced Senior Customer Success Manager with a high degree of ownership, a proactive approach, and the ability to influence key stakeholders to serve as a strategic ...

Findigs

Senior Customer Success Manager

New York, NY · Remote

$145K - $175K/yr

The Role We are looking for an experienced Senior Customer Success Manager with a high degree of ownership, a proactive approach, and the ability to influence key stakeholders to serve as a strategic ...

Okta, Inc.

Sr. Customer Success Manager

Newark, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer ...

OneTrust

Senior Customer Success Manager

New York, NY · On-site

The Challenge We are looking for a  Senior Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the ...

Okta, Inc.

Sr. Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer ...

Global Relay

Senior Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Retirement

  • PTO

Global Relay is seeking a Senior Customer Success Manager to join our growing team in New York City. In this role you will own a portfolio of large, complex, and high-growth accounts across the ...

Dealpath

Senior Customer Success Manager, Enterprise

Manhattan, NY · On-site

$150K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Senior Customer Success Manager, Enterprise Dealpath is looking for a self-motivated Senior Customer Success Manager to join our growing team in New York City. As a Senior CSM at Dealpath, you'll own ...

Global Relay

Senior Customer Success Manager

New York, NY · On-site

  • Medical

  • Retirement

  • PTO

Global Relay is seeking a Senior Customer Success Manager to join our growing team in New York City. In this role you will own a portfolio of large, complex, and high-growth accounts across the ...

Centellic

Senior Customer Success Manager - Law.com

New York, NY · On-site

$90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Senior Customer Success Manager - Law.com Department: Commercial Employment Type: Full Time Location: New York Compensation: $90,000 / year Description Position Summary Centellic is seeking a Senior ...

previous page

Showing results 41-60

All JobsCustomer Success JobsSenior Customer Success Manager JobsSenior Customer Success Manager Jobs in Springfield, NJ

Senior Customer Success Manager information

See Springfield, NJ salary details

$41.7K

$98.1K

$179.1K

How much do senior customer success manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for senior customer success manager in Springfield, NJ is $98,112.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $107,300.00 per year, depending on experience, location, and employer.

What is a senior customer success manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

How much does a senior customer success manager earn?

A senior customer success manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies.

What are the key skills and qualifications needed to thrive as a senior customer success manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

How does a senior customer success manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.
What are the most commonly searched types of Senior Customer Success jobs in Springfield, NJ? The most popular types of Senior Customer Success jobs in Springfield, NJ are:
What job categories do people searching Senior Customer Success Manager jobs in Springfield, NJ look for? The top searched job categories for Senior Customer Success Manager jobs in Springfield, NJ are:
What cities near Springfield, NJ are hiring for Senior Customer Success Manager jobs? Cities near Springfield, NJ with the most Senior Customer Success Manager job openings:
Senior Customer Success Manager jobs near you

Sr. Customer Success Manager

Cato Networks

New Brunswick, NJ • On-site

$160K - $200K/yr

Full-time

Re-posted 3 days ago

Job description

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss it!

As a Cato Sr. Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities:

  • Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
  • Develop meaningful relationships with key stakeholders within the customer as well as Cato's teams (Sales, Customer Success, R&D and Support Engineering)
  • Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Requirements:

  • 5+ years of experience in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
  • Experience in full commercial negotiations as well as some technical escalation
  • Experience and exposure working with networking or security software solutions
  • Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
  • Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
  • Ability to influence and persuade at all levels and gain a 'Trusted Advisor' status with key stakeholders
  • Must be very well organized and able to work effectively in a nimble and fast-paced environment
  • Effective problem solver, shows ownership and wants to see issues resolved
  • Comfortable working within a geographically distributed team for a hyper-growth global organization
  • Must be located within the Bay Area, CA, United States
  • Ability to travel up to 25% of the time

Prior Experience:

  • Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
  • Routing (static, BGP, EIGRP, etc.)
  • Switching
  • SD-WAN
  • Firewalls, Proxy
  • Secure Web Gateway/CASB/DLP
  • Identity Management (SSO, SAML, LDAP, etc.)
  • Threat protection mechanisms (IPS, AM, etc.)
  • Load Balancing
  • Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
  • WAN, MPLS

A reasonable estimate of the salary for this role, at the time of posting, is $160,000 - $200,000. Cato operates from a high place of trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skill set, experience, location, training, and certifications. If your requirements fall outside of this range, you are still welcome to apply.

Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

#LI-MR1