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Senior Customer Success Manager Jobs in Springfield, NJ

Findigs

Senior Customer Success Manager

New York, NY · Remote

$145K - $175K/yr

The Role We are looking for an experienced Senior Customer Success Manager with a high degree of ownership, a proactive approach, and the ability to influence key stakeholders to serve as a strategic ...

Findigs

Senior Customer Success Manager

New York, NY · On-site

The Role We are looking for an experienced Senior Customer Success Manager with a high degree of ownership, a proactive approach, and the ability to influence key stakeholders to serve as a strategic ...

Crusoe

Senior Customer Success Manager

Manhattan, NY · On-site

$190K - $215K/yr

Senior Customer Success Manager Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we ...

Posh

Senior Customer Success Manager

Manhattan, NY · On-site

$100K/yr

About the Role Posh is hiring a Senior Customer Success Manager to own and grow relationships with 100-150 of our highest-value event organizers , including businesses generating or projected to ...

Okta, Inc.

Sr. Customer Success Manager

Manhattan, NY · On-site

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer ...

Posh

Senior Customer Success Manager

New York, NY · On-site

$130K - $160K/yr

About the Role Posh is hiring a Senior Customer Success Manager to own and grow relationships with 100-150 of our highest-value event organizers , including businesses generating or projected to ...

Northbeam

Senior Customer Success Manager

New York, NY · On-site

$15K - $28K/mo

As a Senior Customer Success Manager at Northbeam, you will play a critical role in facilitating and coordinating support for Northbeam's enterprise customer base to improve retention and minimize ...

Vizrt

Senior Customer Success Manager

New York, NY · On-site

This role leads a portfolio of strategic customers and acts as the senior Customer Success presence ... Use customer intelligence to identify qualified signals for cross-sell, upsell, managed services ...

OneTrust

Senior Customer Success Manager

Manhattan, NY · On-site

The Challenge We are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the start of ...

OneTrust

Senior Customer Success Manager

New York, NY · On-site

The Challenge We are looking for a  Senior Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the ...

Vizrt

Senior Customer Success Manager

New York, NY · On-site

This role leads a portfolio of strategic customers and acts as the senior Customer Success presence ... Use customer intelligence to identify qualified signals for cross-sell, upsell, managed services ...

Okta, Inc.

Sr. Customer Success Manager

Newark, NJ · On-site

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer ...

OneTrust

Senior Customer Success Manager

New York, NY · On-site

The Challenge We are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the start of ...

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All JobsCustomer Success JobsSenior Customer Success Manager JobsSenior Customer Success Manager Jobs in Springfield, NJ

Senior Customer Success Manager information

See Springfield, NJ salary details

$41.7K

$98.1K

$179.1K

How much do senior customer success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior customer success manager in Springfield, NJ is $98,112.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $107,300.00 per year, depending on experience, location, and employer.

What is a senior customer success manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

How does a senior customer success manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.

What are the key skills and qualifications needed to thrive as a senior customer success manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

How much does a senior customer success manager earn?

A senior customer success manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer success roles are critical.

What are the most commonly searched types of Senior Customer Success jobs in Springfield, NJ?

The most popular types of Senior Customer Success jobs in Springfield, NJ are:

What job categories do people searching Senior Customer Success Manager jobs in Springfield, NJ look for?

The top searched job categories for Senior Customer Success Manager jobs in Springfield, NJ are:

What cities near Springfield, NJ are hiring for Senior Customer Success Manager jobs?

Cities near Springfield, NJ with the most Senior Customer Success Manager job openings:

Senior Customer Success Manager jobs near you

Senior Customer Success Manager

Findigs

New York, NY • Remote

$145K - $175K/yr

Full-time

Medical, Retirement, PTO

Re-posted 21 days ago

Job description

Who we are

Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences, yet the process is often slow, opaque, and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters. 

We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we’re not just improving the rental process; we’re setting the new standard for the entire industry.

We’re aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries, we’d love for you to be a part of it.


The Team
 
The core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform. We are the voice of the customer internally, and the face of Findigs externally. Beyond day-to-day support, our team’s insights are the foundation for customer retention, product strategy, and long-term growth. This role will touch all parts of the customer lifecycle and collaborate closely with our Product, Engineering, and Sales teams to build a best-in-class customer experience.
 
The Role
 
We are looking for an experienced Senior Customer Success Manager with a high degree of ownership, a proactive approach, and the ability to influence key stakeholders to serve as a strategic partner to our clients. As a Findigs Senior CSM, you will own the post-sale lifecycle for a portfolio of accounts, focusing on driving platform adoption, demonstrating value, and fostering long-term partnerships. Fundamentally, this role is about building deep relationships and championing the success of our customers, so we’d love to hear from candidates who are strategic problem-solvers, skilled relationship builders, and comfortable navigating the complexities of large organizations. 

This position is NYC-based, with an expectation of working from our New York office 3-4 days a week. While we have a strong preference for candidates in the NYC area, we are also open to considering remote candidates in the United States.

Please note, we are unable to sponsor or take over sponsorship of an employment visa at this time.

Where you will make an impact:
  • Drive net new revenue growth and retention across a portfolio of clients, ensuring they achieve their business outcomes using the Findigs platform.
  • Develop and execute strategic account plans that encourage platform adoption, retention, and expansion opportunities within your portfolio.
  • Lead executive business reviews (EBRs) and quarterly business reviews (QBRs) with key client stakeholders to report on value, share insights, and align on future goals.
  • Navigate org-level complexity with ease, build deep relationships with client leadership up to the VP/C-suite level, and operate as a trusted strategic advisor
  • Build and iterate on how we work leveraging AI; you'll use AI tools (including but not limited to Claude, Pylon, and other workflow automation tools) across the CS lifecycle to continuously identify repeatable manual work and automate it.
  • Proactively monitor account health and product usage to identify and mitigate risks, while also uncovering opportunities for growth and expansion.
  • Partner with Sales and Implementations to facilitate seamless handoffs from the sales cycle and collaborate on renewal and expansion strategies.
  • Act as the voice of the customer, translating complex client feedback and requirements into actionable insights for our Product and Engineering teams.
  • Lead in scaling and refining our customer success practice by helping define playbooks, processes, and best practices for our enterprise segment.
  • Navigate and resolve complex client escalations with a sense of urgency, collaborating with internal teams to ensure timely and effective resolution.
  • Mentor and guide members of the Customer Success team, sharing your expertise in enterprise account management.
We’d love to hear from you if you have:
  • 6+ years of experience in a customer-facing role, with a strong focus on managing a portfolio of complex accounts in a B2B SaaS or consulting environment.
  • Proven ability to build and maintain strategic relationships with senior executives and key stakeholders.
  • A builder mindset when it comes to AI; you're highly proficient in Claude, ChatGPT, or other workflow automation tools to automate repetitive work or build something that didn't exist before. You don't wait for a better tool to be handed to you—you find it or build it yourself.
  • A track record of driving product adoption, managing renewals, and identifying expansion opportunities within a client base.
  • Exceptional presentation and communication skills, with the ability to translate complex, technical concepts clearly and concisely to diverse audiences.
  • Deep understanding of customer success principles, methodologies, and best practices.
  • Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight).
  • Strong analytical and problem-solving skills with the ability to navigate ambiguous, complex client situations.
  • Willingness to embrace the unstructured, fast-paced environment of a high-growth startup.
Nice-to-haves:
  • Experience in Proptech or Fintech.
What we offer:
  • Location: We operate on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office. 
  • Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.
  • Competitive Compensation: Competitive OTE + Pre-IPO equity. 
  • Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a flexible Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all company holidays.
  • Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day.
The range listed includes a competitive base salary and a performance-based bonus. 
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to performance in the interview process, skill set, years and depth of experience, and the scope of responsibilities in the role. In addition to cash compensation, all full time employees receive an equity compensation package.
 

Compensation disclosure as required by NYC Pay Transparency Law.

Interviewing with Us
 
We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording.
 
We are an equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.