ZipRecruiter

Log In

1

Senior Customer Success Director Jobs in Springfield, NJ

Bringoz

Customer Success Director

Hackensack, NJ · On-site

Senior Customer Success Director We are seeking a skilled and experienced Customer Success Director to join our dynamic team at BringOz - The world's most comprehensive delivery management system. As ...

Avo

Customer Success Director

New York, NY · On-site +1

$130/hr

The Role The Customer Success Director owns the post-launch relationship for Avo's health system and practice customers. You pick up where implementation hands off and take accountability for ...

Impact.com

Customer Success Director

New York, NY · Remote

$110K - $135K/yr

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role ... sessions with senior decision-makers. * Partner with our Sales organization to identify and ...

Impact.com

Customer Success Director

New York, NY · On-site

$110K - $135K/yr

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role ... sessions with senior decision-makers. * Partner with our Sales organization to identify and ...

Genesys

Customer Success, Director

New York, NY · On-site +1

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and platform adoption strategies * Lead executive engagement through regular business reviews that track ...

Genesys

Customer Success, Director

New York, NY · On-site

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and platform adoption strategies * Lead executive engagement through regular business reviews that track ...

Lightning AI

Director of Customer Success

New York, NY · On-site

Customer Success Director Team: Customer Success Location: [NYC / SF / Seattle / London] - Hybrid Reports to: CRO About Lightning AI Lightning AI is building the platform and infrastructure that make ...

Okta, Inc.

Sr. Customer Success Manager

Passaic, NJ · On-site

Sr. Customer Success Manager Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables ...

Net Natives

Customer Success Director (CSD)

New York, NY · On-site

$85K - $95K/yr

About the Role As a Customer Success Director (CSD), you are the strategic partner our clients rely on to hit their enrollment and marketing goals. You own the health of the relationship: keeping ...

Lightning AI

Director of Customer Success

New York, NY · On-site

Customer Success Director Team: Customer Success Location: [NYC / SF / Seattle / London] - Hybrid Reports to: CRO About Lightning AI Lightning AI is building the platform and infrastructure that make ...

CB Insights

Senior Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

next page

Showing results 1-20

All JobsCustomer Success JobsSenior Customer Success Director JobsSenior Customer Success Director Jobs in Springfield, NJ

Senior Customer Success Director information

See Springfield, NJ salary details

$36.4K

$125.8K

$199.9K

How much do senior customer success director jobs pay per year?

As of Aug 21, 2026, the average yearly pay for senior customer success director in Springfield, NJ is $125,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,100.00 and $162,400.00 per year, depending on experience, location, and employer.

What does a senior customer success director do?

A Senior Customer Success Director oversees the strategic management of customer relationships to ensure clients achieve their desired outcomes with a company's products or services. They lead and mentor customer success teams, develop retention and expansion strategies, and work closely with sales, product, and support teams to drive customer satisfaction and loyalty. Their role also involves analyzing customer feedback, identifying growth opportunities, and implementing best practices to reduce churn and maximize customer value.

What are the key skills and qualifications needed to thrive as a senior customer success director?

To thrive as a Senior Customer Success Director, you need deep expertise in customer relationship management, strategic account planning, and a proven background in leading cross-functional teams, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer success platforms (like Gainsight or Salesforce), data analytics tools, and relevant certifications (such as Certified Customer Success Manager) are highly valuable. Exceptional communication, leadership, and problem-solving skills help foster strong client partnerships and drive team performance. These skills are crucial for ensuring customer satisfaction, maximizing retention, and achieving long-term business growth.

How does a senior customer success director typically collaborate with sales and product teams to drive client satisfaction?

A Senior Customer Success Director works closely with sales teams to ensure a smooth handoff from prospect to client, aligning on customer goals and expectations. They also collaborate with product teams by relaying client feedback, advocating for customer needs, and helping to prioritize feature requests or issue resolution. This cross-functional teamwork not only strengthens client relationships but also fosters a unified approach to solving challenges and delivering value, which is essential for client retention and growth.

What is the difference between Senior Customer Success Director vs Customer Success Manager?

AspectSenior Customer Success DirectorCustomer Success Manager
CredentialsTypically requires 8+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 3-5 years in customer success or related roles, with relevant certifications preferred
Work EnvironmentStrategic leadership, overseeing teams, and high-level client relationshipsDay-to-day client interactions, onboarding, and account management
Employer & Industry UsageUsed in larger organizations across tech, SaaS, and enterprise sectorsCommon in companies of all sizes, especially in SaaS and tech industries

The Senior Customer Success Director focuses on strategic leadership and high-level client relationships, while the Customer Success Manager handles daily account management and client interactions. Both roles are vital but differ in scope and seniority.

What are the most commonly searched types of Senior Customer Success jobs in Springfield, NJ?

The most popular types of Senior Customer Success jobs in Springfield, NJ are:

What job categories do people searching Senior Customer Success Director jobs in Springfield, NJ look for?

The top searched job categories for Senior Customer Success Director jobs in Springfield, NJ are:

What cities near Springfield, NJ are hiring for Senior Customer Success Director jobs?

Cities near Springfield, NJ with the most Senior Customer Success Director job openings:

Senior Customer Success Director jobs near you

Customer Success Director

Bringoz

Hackensack, NJ • On-site

Full-time

Re-posted 17 days ago

Job description

Senior Customer Success Director
We are seeking a skilled and experienced Customer Success Director to join our dynamic team at BringOz - The world's most comprehensive delivery management system. As a senior Customer Success Director, you will play a crucial role in ensuring the successful transition from Proof of Concept (POC) to full-scale rollout for our delivery and logistics solutions. Your customer-facing responsibilities will include conducting discovery, mapping processes, coordinating onboarding activities, and aligning project work with key performance indicators (KPIs) to assure a successful experience to external stakeholders. This role requires a strategic thinker with strong project management skills and the ability to collaborate effectively with cross-functional teams.
Key Responsibilities:
  • Discovery and Process Mapping:
    • Conduct thorough discovery sessions to understand client needs, pain points, and objectives.
    • Map existing processes and workflows to identify areas of improvement and optimization.
    • Collaborate with clients and internal stakeholders to gather requirements and align expectations.
  • POC Coordination:
    • Lead the POC process, ensuring successful implementation and addressing any challenges that may arise.
    • Collaborate with technical teams to customize solutions based on client requirements.
    • Monitor and evaluate POC performance against agreed-upon metrics.
  • Onboarding Coordination:
    • Develop and execute a comprehensive onboarding plan for clients transitioning from POC to full rollout.
    • Coordinate with various teams, including sales, support, and technical teams, to ensure a smooth onboarding process.
    • Provide guidance and support to clients during the onboarding phase.
  • KPI Alignment:
    • Collaborate with clients to understand their success criteria and incorporate them into project milestones.
    • Define and track key performance indicators (KPIs) for each project, ensuring alignment with client objectives and company goals.
    • Analyze and report on KPIs regularly, making data-driven recommendations for improvements.
  • Contract Conversion:
    • Work closely with the sales team to facilitate the conversion of POC engagements into full rollout contracts.
    • Provide insights and recommendations to improve contract terms based on client feedback and project performance.
  • Stakeholder Communication:
    • Maintain open and clear communication channels with internal and external stakeholders.
    • Conduct regular status meetings and project updates to ensure alignment and address any concerns promptly.
    • Travel to customer locations in the US for onboarding, meetings with stakeholders or launch of a new site.

Qualifications:
  • Bachelor's degree in Business, Project Management, or a related field. Master's degree is a plus.
  • Proven experience in program or project management, preferably in the B2B SaaS industry.
  • Experience in the logistics/last mile field in a strong advantage
  • Strong understanding of project management methodologies.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data, identify trends, and make data-driven decisions.
  • Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
  • Travel will be required
Bringoz logo

About Bringoz

Sourced by ZipRecruiter

Industry

Transportation and warehousing

Company size

51 - 200 Employees

Headquarters location

Hackensack, NJ, US

Year founded

2016

View All Bringoz Jobs

Apply