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Senior Customer Success Manager Jobs in Springfield, NJ

Smartly

Senior Customer Success Manager

New York, NY · On-site

$110K - $130K/yr

As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...

NextDeavor

Sr. Customer Success Manager

Manhattan, NY · On-site

$95 - $105/hr

Description Sr. Customer Success Manager 7+ Month W2 Contract New York, NY (hybrid preferred) Here's how you'll become a key player with this opportunity: This is an exciting opportunity to join the ...

Duffel

Senior Customer Success Manager

Manhattan, NY · On-site

About the role We're looking for a Senior Customer Success Manager (CSM) to help our customers get the most out of Duffel. You'll own relationships, spot growth opportunities, and make sure our ...

Actifai

Senior Customer Success Manager

Manhattan, NY · On-site

Senior Customer Success Manager Actifai is seeking a Senior Customer Success Manager to support its pilot and rollout clients. Actifai is an artificial intelligence company; we help clients optimize ...

Northbeam

Senior Customer Success Manager

New York, NY · Remote

As a Senior Customer Success Manager at Northbeam, you will play a critical role in facilitating and coordinating support for Northbeam's enterprise customer base to improve retention and minimize ...

Nayya

Senior Customer Success Manager

Manhattan, NY · On-site

Senior Customer Success Manager Founded in 2019, Nayya is on a mission to connect people's most important information, so they can thrive in their health and wealth. Powered by AI and advanced ...

Cato Networks

Sr. Customer Success Manager

New York, NY · On-site

$160K - $200K/yr

As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer ...

Conductor

Sr. Customer Success Manager

New York, NY · On-site

A Sr. Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are achieving their ...

Findigs

Senior Customer Success Manager

Manhattan, NY · On-site

The Role We are looking for an experienced Senior Customer Success Manager with a high degree of ownership, a proactive approach, and the ability to influence key stakeholders to serve as a strategic ...

OneTrust

Senior Customer Success Manager

New York, NY · On-site

The Challenge We are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you willact as a trusted advisor for our strategic customers from the start of ...

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All JobsCustomer Success JobsSenior Customer Success Manager JobsSenior Customer Success Manager Jobs in Springfield, NJ

Senior Customer Success Manager information

See Springfield, NJ salary details

$41.7K

$98.1K

$179.1K

How much do senior customer success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior customer success manager in Springfield, NJ is $98,112.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $107,300.00 per year, depending on experience, location, and employer.

What is a senior customer success manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

How does a senior customer success manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.

What are the key skills and qualifications needed to thrive as a senior customer success manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

How much does a senior customer success manager earn?

A senior customer success manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer success roles are critical.

What are the most commonly searched types of Senior Customer Success jobs in Springfield, NJ?

The most popular types of Senior Customer Success jobs in Springfield, NJ are:

What job categories do people searching Senior Customer Success Manager jobs in Springfield, NJ look for?

The top searched job categories for Senior Customer Success Manager jobs in Springfield, NJ are:

What cities near Springfield, NJ are hiring for Senior Customer Success Manager jobs?

Cities near Springfield, NJ with the most Senior Customer Success Manager job openings:

Senior Customer Success Manager jobs near you

Senior Customer Success Manager

Smartly

New York, NY • On-site

$110K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.
In this New York City-based role, you will be part of the North America Customer Success team.
As a Senior Customer Success Manager at Smartly, you will...
  • Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise
  • Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
  • Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc.)
  • Develop and maintain excellent knowledge and skills for the Smartly platform and paid social advertising in general so that you're constantly able to solve customers' problems
  • Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok
  • Collaborate with customers, Smartly Customer Success Managers and the product development team to maintain the quick feedback loop
We're definitely looking for you, if you...
  • Possess 5+ years of paid digital advertising experience (Meta, Pinterest, Snapchat, TikTok, Google and programmatic).
  • Have experience in a customer success or similar customer-facing function
  • Are a proactive problem-solver, with a positive attitude and a strong desire to help our customers reach their goals
  • Are comfortable addressing technical challenges and collaborating with technical teams when needed
  • Have a results-driven mentality, with a bias for action and collaboration
  • Are able to explain complex concepts clearly and translate data into actionable insights
  • Have strong spoken and written communication skills in English as well as the ability to create connections and engage confidently with a variety of audiences
  • Are able to work in a hybrid capacity from our New York City office 3 days a week (more if you like)
  • Are able and willing to travel for meetings, conferences and industry events
  • Previous knowledge of Smartly or similar players is a plus
  • Experience using the Smartly platform is highly desirable
What We Offer You...
  • Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
  • Generous healthcare packages & mental health benefits
  • 401K plus matching & equity grants for all new Smartlies
  • Wellness benefit & learning reimbursement opportunities
  • Volunteer time off days & company donation matching opportunities
  • And so much more...

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
The base pay range for this position is as mentioned below per year, plus an annual performance bonus. We take into consideration an individual's background, expertise, and experience in determining final salary. In addition to annual salary, Smartly's total rewards provide employees with stock options, medical/dental/vision insurances, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.
Salary in USD: $110,000 - $130,000
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
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