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Customer Success Manager Remote Jobs in Springfield, NJ

Passage Health

Customer Success Manager

New York, NY

$90K - $120K/yr

Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage Health Passage Health is a fast-growing Series A startup on a mission to improve the quality and ...

EccIsland

Technical Customer Success Manager

Manhattan, NY · Remote

$90K - $110K/yr

Remote |**Employment Type:** Full-time |**Company:** ConfidentialCompany Overview TechNova ... customer success, technical account management, or similar role. - Strong technical aptitude with ...

New

EccIsland

Technical Customer Success Manager

Manhattan, NY · Remote

$90K - $110K/yr

Remote |**Employment Type:** Full-time |**Company:** ConfidentialCompany Overview TechNova ... customer success, technical account management, or similar role. - Strong technical aptitude with ...

New

Karbon

Customer Success Manager

Manhattan, NY · Remote

$75K - $85K/yr

About the Role As a Customer Success Manager at Karbon, you'll take ownership of your own clients ... Qualifications Physically based in the US and confident working autonomously in a remote role ...

New

Spring Health

Customer Success Manager

New York, NY · Remote

$86K - $98K/yr

We are looking for a Customer Success Manager to join our team. You will be focused on supporting ... This is a fully remote, full time position on our team with the expectation to travel up to 15% of ...

Karbon

Customer Success Manager

Manhattan, NY · Remote

$75K - $85K/yr

About the Role As a Customer Success Manager at Karbon, you'll take ownership of your own clients ... Qualifications Physically based in the US and confident working autonomously in a remote role ...

New

Canals

Customer Success Manager

New York, NY · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Findigs

Customer Success Manager

New York, NY · On-site +1

... remote candidates in the United States. Please note, we are unable to sponsor or take over ... g., Customer Success, Account Management), preferably in B2B SaaS environment or consulting ...

PermitFlow

Customer Success Manager

New York, NY · Remote

$130K - $180K/yr

Role Overview PermitFlow is seeking a Customer Success Manager to support our midmarket customer base. Reporting directly to the VP, Customer Success, you'll be responsible for driving value across ...

Shield

Customer Success Manager

New York, NY · On-site +1

$130K - $155K/yr

As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. You will ...

Cycode

Customer Success Manager

New York, NY · On-site +1

This role reports to the Director of Customer Success and is a strategic member of our team. In this role, you will work with Fortune 500 companies to manage customer relationships throughout the ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Springfield, NJ

Customer Success Manager Remote information

See Springfield, NJ salary details

$33.8K

$86.5K

$145.8K

How much do customer success manager remote jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success manager remote in Springfield, NJ is $86,498.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $103,100.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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Customer Success Manager Remote jobs near you

Customer Success Manager

Passage Health

New York, NY

$90K - $120K/yr

Full-time

Medical, Dental, Vision, Life

Re-posted 22 days ago

Job description

Customer Success Manager
Location: NYC hybrid
Compensation: $90k-$120K + equity
About Passage Health
Passage Health is a fast-growing Series A startup on a mission to improve the quality and accessibility of autism care through technology. The diagnosis rate for autism has surged over the past decade to 1 in 31 children. Yet families still face waitlists of up to a year for care, as providers struggle to meet demand with outdated systems and manual workflows.
We're building the platform that powers autism care providers' entire business-from clinical documentation to operations to billing-modernizing how care is delivered and scaling access across a $460B market.
Over the past year, Passage has grown more than 3x year over year, driven by strong customer demand and expanding partnerships across the autism care ecosystem. As we continue to scale, we're focused on building durable foundations across the company, including the systems, processes, and decision-making needed to support long-term growth.
About the role
As a Customer Success Manager (CSM), you will play a pivotal role in shaping the future of our customer team. This is an exciting opportunity to join a fast-growing start-up and directly contribute to our clients' success. You'll collaborate with cross-functional teams to ensure successful implementations, build trusted partnerships, and help guide product improvements through client feedback.
Sponsorship is not available for this role.
What you will be doing
  • Client Onboardings: Own the end-to-end client onboarding process for a portfolio of customers, ensuring timely and seamless transitions, and proactively guiding clients through challenges
  • Client Success: Build and maintain strong relationships with many different client stakeholders, acting as their trusted advisor and point of contact. Monitor engagement, drive adoption, and proactively solve issues to ensure long-term success.
  • Client Support: Lean in and collaborate with our Support team to provide high quality support to your top tier clients helping with questions or basic technical support.
  • Product Feedback and Improvements: Gather valuable insights and feedback from clients to help shape product enhancements, acting as the customer's voice within our team.
  • Cross-Functional Collaboration: Partner with Sales, Product, and Support teams to deliver a seamless and delightful client experience.
What you will bring
  • Experience: 3-5 years in Customer Success, Onboarding, Implementation, or a similar client-facing role, ideally in SaaS or healthcare technology.
  • Customer-Centric Mindset: Strong passion for helping clients succeed, backed by a history of fostering long-term relationships and solving client problems.
  • Ownership & Initiative: Embraces ownership mindset with ability to take initiative in a fast-paced start-up setting with exceptional attention to detail. Proactive and resourceful in identifying and addressing challenges.
  • Project Management: Exceptional organizational skills and ability to manage multiple projects and priorities in a fast-paced environment.
  • Excellent Communication: Outstanding written and verbal communication skills, with an ability to convey complex ideas clearly and effectively.
  • Personal connection to autism or autism care is a plus!
Why this role might be a great fit for you?
  • Opportunity to make a tremendous impact on an early-stage start up and team
  • Chance to use your skills to help children with autism
  • Preference for working in a fast-paced environment that offers new challenges and opportunities for growth
  • Competitive salary and equity compensation
  • Healthcare, dental, and vision benefits

Passage Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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