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Customer Success Manager Remote Jobs in Springfield, NJ

Findigs

Customer Success Manager

New York, NY · On-site +1

$120K - $150K/yr

... remote candidates on the East or West Coast. Please note, we are unable to sponsor or take over ... g., Customer Success, Account Management), preferably in B2B SaaS environment or consulting ...

NABIS

Customer Success Manager

New York, NY · On-site +1

About the Role We are looking for a Customer Success Manager to join our growing CX team in a fully remote capacity. In this role, you will own the post-onboarding journey for a dedicated portfolio ...

Canals

Customer Success Manager

New York, NY · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Findigs

Customer Success Manager

New York, NY · On-site +1

... remote candidates on the East or West Coast. Please note, we are unable to sponsor or take over ... g., Customer Success, Account Management), preferably in B2B SaaS environment or consulting ...

PermitFlow

Customer Success Manager

New York, NY · Remote

$130K - $180K/yr

Role Overview PermitFlow is seeking a Customer Success Manager to support our midmarket customer base. Reporting directly to the VP, Customer Success, you'll be responsible for driving value across ...

Shield

Customer Success Manager

New York, NY · On-site +1

$130K - $155K/yr

As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. You will ...

Cycode

Customer Success Manager

New York, NY · On-site +1

This role reports to the Director of Customer Success and is a strategic member of our team. In this role, you will work with Fortune 500 companies to manage customer relationships throughout the ...

Guidde

Customer Success Manager

New York, NY · On-site +1

$110K - $135K/yr

... Customer Success experience - proven track record in SaaS environment managing Enterprise accounts * Account growth expertise - demonstrated success in expanding and growing existing customer ...

Verse Medical

Customer Success Manager

New York, NY · Remote

$90K - $100K/yr

How You'll Help Us Heal a Broken System Customer Success makes sure that our customers have a great ... Managing a portfolio of Verse accounts (clinic and hospital users). * Manage the handoff process ...

doola

Customer Success Manager

New York, NY · On-site +1

Enforce annual contracts per policy and own the renewal cycle Skills and qualifications * 3 to 6+ years in B2B SaaS account management, customer success, or partnerships * Managed a book of 20+ B2B ...

Double

Customer Success Manager

New York, NY · On-site +1

$80K - $100K/yr

With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard ... We're bringing on dozens of new customers each month. You will be the main point of contact for ...

Impact.com

Customer Success Manager

New York, NY · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

Scrunch

Customer Success Manager, Agency

New York, NY · Remote

$100K - $120K/yr

About the Role: We're looking for a Customer Success Manager, Agency with a strong agency focused ... Home office stipend so your workspace doesn't suck 🖥️ Remote support: Phone and internet ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Springfield, NJ

Customer Success Manager Remote information

See Springfield, NJ salary details

$33.8K

$86.5K

$145.8K

How much do customer success manager remote jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success manager remote in Springfield, NJ is $86,498.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $103,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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Customer Success Manager Remote jobs near you

Customer Success Manager

Findigs

New York, NY • On-site, Remote

$120K - $150K/yr

Full-time

Posted 24 days ago

Job description

Who we are

Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences, yet the process is often slow, opaque, and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters. 

We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we’re not just improving the rental process; we’re setting the new standard for the entire industry.

We’re aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries, we’d love for you to be a part of it.


The Team

The core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform. We are the voice of the customer internally, and the face of Findigs externally. Beyond day-to-day support, our team’s insights are the foundation for customer retention, product strategy, and long-term growth. This role will touch all parts of the customer lifecycle and collaborate closely with our Product, Engineering, and Sales teams to build a best-in-class customer experience.

The Role 

We're looking for a Customer Success Manager to own the post-sale relationship for a portfolio of accounts. As a CSM at Findigs, you will drive platform adoption, demonstrate ongoing value, and build durable relationships across a book of business, balancing high-touch problem-solving on key accounts with efficient, AI-enabled repeatable processes across the broader portfolio. 

We’d love to hear from candidates who can stay organized, take initiative, and manage multiple accounts without losing sight of what matters most, as well as communicate clearly, earn client trust early, and know when to take ownership versus when to bring in the right support. This is a high-impact role in one of Findigs’ fastest-growing areas, with strong opportunities to grow alongside the business.

This position is NYC-based, with an expectation of working from our New York office 3-4 days a week. While we have a strong preference for candidates in the NYC area, we are also open to considering remote candidates on the East or West Coast.

Please note, we are unable to sponsor or take over sponsorship of an employment visa at this time.

Where you will make an impact:
  • Serve as the primary point of contact and trusted advisor for a portfolio of clients, helping them achieve their desired outcomes on the Findigs platform.
  • Bring a builder's mindset to AI and automation by proactively identifying where new AI tools or workflows could improve how you (and eventually the broader team) manage accounts at scale, and helping pilot them.
  • Actively manage NRR (not just GRR), identify and pursue expansion in partnership with sales, comfortably build a business case for upsell, and track revenue risk/opportunity in account plans.
  • Lead quarterly business reviews (QBRs) with client stakeholders to share usage insights,  business outcomes, demonstrate value, and align on goals for the upcoming quarter.
  • Proactively monitor account health and product usage, using dashboards and AI-driven alerts to catch at-risk signals early and get ahead of churn or expansion opportunities.
  • Build multi-threaded relationships across your accounts (ops, finance, leadership), understand each client's business model, and connect Findigs outcomes to client KPIs
  • Collaborate with the broader Customer Success team on portfolio strategy, bringing account-level insight to help shape priorities and approach across your book of business.
  • Capture client feedback and channel it into product feedback loops, acting as a clear voice of the customer with Product and Engineering.
  • Contribute to evolving CS playbooks and processes, bringing ideas from your day-to-day account work as the mid-market segment scales.
We’d love to hear from you if you have:
  • 3+ years of experience in a customer-facing role (e.g., Customer Success, Account Management), preferably in B2B SaaS environment or consulting; experience with clients in proptech, and or experience managing business process design/outsourcing, or outsourced operations environments is a plus.
  • Exceptional written and verbal communication skills, with a knack for clear, empathetic, and efficient correspondence, including with senior client stakeholders.
  • Strong technical aptitude and the ability to learn new software quickly.
  • Strong AI proficiency; comfortable using AI tools to work more efficiently day-to-day (e.g., summarizing accounts, drafting materials, surfacing insights), with the ability to build simple automations or workflows considered a strong plus.
  • Experience with CRMs (e.g., Salesforce, HubSpot) and/or customer support platforms (e.g., Zendesk, Intercom, Jira).
  • Strong problem-solving skills and the ability to manage a full portfolio of accounts independently, prioritizing effectively across competing needs.
  • Comfort operating in the unstructured, fast-paced environment of a high-growth startup, with a proactive, builder mindset toward improving your own workflows.
  • Bachelor's degree or equivalent practical experience.
Nice-to-haves:
  • Experience in Proptech or Fintech
Compensation disclosure as required by NYC Pay Transparency Law.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, and the scope of responsibilities in the role. In addition to cash compensation, all full time employees receive an equity compensation package.

Interviewing with Us
 
We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording.
 
We are an equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.