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Customer Success Manager Automotive Jobs in Riverside, CA

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Metroll

Customer Success Manager

Fontana, CA

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...

C Square

Customer Success Manager

Irvine, CA · On-site

Customer Success Manager Csquare is seeking a talented, highly motivated individual to serve as a Customer Success Manager. The mission of the Csquare Customer Success organization is to ensure our ...

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Cyxtera

Customer Success Manager

Irvine, CA · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Zuum App

Enterprise Customer Success Manager

Irvine, CA · On-site

Enterprise Customer Success Manager (CSM) The Enterprise Customer Success Manager (CSM) is responsible for onboarding new customers, driving upsell growth, and mitigating churn. The CSM will ensure ...

Karbon

Senior Customer Success Manager

Ontario, CA · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...

EKN Engineering

Customer Success Specialist

Irvine, CA · On-site

Customer Success Specialist At EKN Engineering, we solve challenging problems with innovative ... You'll help new customers get up and running on our Utility Management software over.vu, then stay ...

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Showing results 1-20

All JobsCustomer Success Automotive JobsCustomer Success Manager Automotive JobsCustomer Success Manager Automotive Jobs in Riverside, CA

Customer Success Manager Automotive information

See Riverside, CA salary details

$33.9K

$86.7K

$146.1K

How much do customer success manager automotive jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success manager automotive in Riverside, CA is $86,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager in the automotive industry, and why are they important?

To thrive as a Customer Success Manager in the automotive sector, you need strong knowledge of automotive products and services, experience in account management, and typically a relevant bachelor's degree. Familiarity with CRM platforms like Salesforce, customer analytics tools, and automotive-specific software is essential. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies ensure customer satisfaction, drive retention, and foster long-term partnerships in a competitive automotive market.

What is the difference between Customer Success Manager Automotive vs Service Advisor?

AspectCustomer Success Manager AutomotiveService Advisor
Primary RoleBuilds customer relationships, ensures satisfaction, and promotes product/service adoptionAssists customers with vehicle repairs, explains services, and manages service appointments
Work EnvironmentOffice-based, client-facing, often in corporate or dealership settingsDealership service department, face-to-face with customers
Required SkillsCustomer relationship management, communication, product knowledgeTechnical knowledge, communication, customer service
Common CertificationsCustomer success or account management certifications, automotive knowledge beneficialAutomotive service certifications, technical training

The Customer Success Manager Automotive focuses on maintaining long-term customer relationships and ensuring satisfaction with automotive products or services. In contrast, a Service Advisor primarily interacts with customers during vehicle service visits, explaining repairs and managing service processes. Both roles require strong communication skills, but their daily tasks and focus differ significantly.

How does a customer success manager in the automotive industry typically collaborate with sales and technical teams?

As a Customer Success Manager in the automotive sector, you’ll frequently act as a bridge between customers, sales representatives, and technical support teams. You’ll work closely with sales to onboard new clients, ensure smooth product adoption, and identify upselling or cross-selling opportunities. Collaboration with technical teams is essential for addressing any complex product issues or integration challenges your clients might face. This cross-functional teamwork ensures customers achieve their goals while maximizing the value they derive from your company's automotive solutions.

What does a customer success manager in the automotive industry do?

A Customer Success Manager (CSM) in the automotive industry is responsible for building and maintaining strong relationships with clients, ensuring they are satisfied with products or services offered by the company. They act as the main point of contact between the customer and the company, addressing any issues, providing support, and identifying opportunities for additional value. Their primary goal is to help customers achieve their desired outcomes while promoting customer loyalty and retention. CSMs often collaborate with sales, technical, and support teams to deliver a seamless customer experience.
What are popular job titles related to Customer Success Manager Automotive jobs in Riverside, CA? For Customer Success Manager Automotive jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Automotive jobs in Riverside, CA look for? The top searched job categories for Customer Success Manager Automotive jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Success Manager Automotive jobs? Cities near Riverside, CA with the most Customer Success Manager Automotive job openings:
Customer Success Manager Automotive jobs near you
Infographic showing various Customer Success Manager Automotive job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $86,658 per year, or $41.7 per hour.

Customer Success Manager

Metroll

Fontana, CA • On-site

Other

Re-posted 27 days ago

Job description

Customer Success Manager

Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 manufacturing plants across the globe. Metroll is committed to aggressively growing our presence in the Western United States.

Have fun! Hustle! Make it happen! Join the Metroll Sales team today!

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering personalized account management, ensuring that customers are aware of all the features and benefits of the company's products, and assisting in problem resolution. The Customer Success Manager will also educate customers on how to get the most out of their account.

The Responsibilities:

  • Develop a deep understanding of product features and benefits
  • Develop a deep understanding of customer needs and goals
  • Educate customers on Metroll's product offering
  • Provide a high-touch, consultative approach to customer service
  • Lead the customer through the sales cycle- from quotation to production all the way to product delivery
  • Be an expert on the product and market space to provide suggestions to customers on how to get the most out of our products
  • Drive customer success through proactive problem resolution, account growth initiatives, and proactive advocacy
  • Effectively communicate cross-departmentally with other departments to provide excellent customer

The ideal candidate has:

  • A bachelor's degree in business administration or something similar
  • Project management experience from conception to completion
  • Multitasking and time-management abilities
  • Client-facing and teamwork abilities
  • Microsoft Office knowledge (Excel, Word, Outlook)

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