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Customer Success Director Jobs in Spring, TX (NOW HIRING)

PCS Software Inc

Manager, Customer Support

Houston, TX · On-site

$90K - $110K/yr

... more direct reports across all support tiers, driving continuous improvement in operations and processes, and serving as a critical bridge between customers, the Customer Success team, and PCS ...

PCS Software, Inc

Manager, Customer Support

Houston, TX · On-site

$90K - $110K/yr

... more direct reports across all support tiers, driving continuous improvement in operations and processes, and serving as a critical bridge between customers, the Customer Success team, and PCS ...

Cimarron Software Services, Inc.

Director

Houston, TX · On-site

$175 - $250/hr

We ensure customer success with a modern approach and experienced leadership. Driven by an ... Direct Deposit * Other Benefits * Paid Time Off (PTO) and Holiday Leave * Education Reimbursement

Source Logistics

Director, Strategic Accounts

Houston, TX · On-site

$140K - $160K/yr

The Director, Strategic Accounts is responsible for managing a select portfolio of the company ... Demonstrated success managing enterprise or highly strategic customer accounts. * Proven track ...

New

Nikkiso Co., Ltd.

Director, Global Operations

Tomball, TX · On-site

$130 - $160/hr

The Director will work through regional teams to drive alignment, accountability, standardization ... customer success, operational performance, and company growth. We offer: * A highly visible global ...

KARE LLC

Regional Director of Sales

Houston, TX · On-site

$90 - $120/hr

Key Responsibilities As Regional Director, your primary job is to make KARE indispensable to new ... You understand that "Customer Success" isn't just a buzzword; it's the engine of our business.

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Customer Success Director information

See Spring, TX salary details

$34.3K

$108.1K

$159.3K

How much do customer success director jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success director in Spring, TX is $108,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director make?

A Customer Success Director typically earns a salary ranging from $100,000 to $180,000 annually, depending on experience, industry, and company size. They often receive bonuses or incentives based on client retention and success metrics, and the role may require leadership skills and familiarity with customer relationship management (CRM) tools.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs
What are the most commonly searched types of Customer Success jobs in Spring, TX? The most popular types of Customer Success jobs in Spring, TX are:
What are popular job titles related to Customer Success Director jobs in Spring, TX? For Customer Success Director jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Customer Success Director jobs in Spring, TX look for? The top searched job categories for Customer Success Director jobs in Spring, TX are:
What cities near Spring, TX are hiring for Customer Success Director jobs? Cities near Spring, TX with the most Customer Success Director job openings:
Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Spring, TX as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $108,064 per year, or $52 per hour.

SaaS Customer Helpdesk Billing Specialist

OptiSigns Inc.

Jersey Village, TX • On-site

$16.75 - $22.50/hr

Other

Medical, Dental, Vision, PTO

Re-posted 25 days ago

Job description

Company Overview
At OptiSigns, a Houston-based tech company, we're on a bold mission to become the #1 digital signage platform globally. We're a fast-growing, customer-obsessed team that values innovation, collaboration, and exceptional service. As we continue our rapid expansion, we're looking for an energetic, tech-savvy self-starter to join our Customer Success team focusing on Billing, A/P, and A/R support. If you're a problem-solver who thrives in fast-paced environments and wants to grow within a tech-forward company, this is your opportunity.
The Role
As a Customer Success - Billing (A/P & A/R) team member, you'll be at the intersection of customer care, billing operations, and technical support. This is a hybrid role that combines financial accuracy with exceptional service, ensuring our customers are supported from invoice to resolution. Your tech background will help you quickly adapt to tools, automate tasks, and improve internal processes.
You will work primarily with B2B customers, so professionalism, responsiveness, and clarity in communication are critical. You will frequently engage in phone and video calls-resolving billing issues, walking clients through payment processes, and coordinating with vendors or internal teams. Your ability to balance financial tasks with customer interactions will be key to your success.
Key Responsibilities
  • Customer Billing Support: Respond to billing-related inquiries from customers with professionalism and accuracy.
  • Accounts Receivable (A/R): Generate and send invoices, monitor payments, and follow up on outstanding balances.
  • Accounts Payable (A/P): Assist in processing vendor payments, ensuring accuracy and timely delivery.
  • Reconciliation: Perform regular reconciliation of transactions, helping maintain clean and accurate records.
  • Technical Assistance: Use internal tools and platforms (e.g., CRMs, invoicing systems) to support both customers and team operations; suggest or implement automations when possible.
  • Customer Success Collaboration: Work closely with Customer Success Managers to ensure clients' financial needs are met and issues are resolved quickly.
  • Documentation & Process Improvement: Maintain organized records and help improve billing and finance-related processes as we scale.
  • Cross-Functional Support: Occasionally assist with general administrative, finance, or tech tasks to support the broader team.
Requirements
Requirements
  • Accounting/Finance Background: Experience with A/R, A/P, invoicing, or similar financial tasks preferred.
  • Tech-Savvy: Comfortable using modern tools like CRMs, accounting platforms or able to learn quickly.
  • Customer Focused: Passion for delivering an outstanding customer experience with clarity and empathy.
  • Highly Organized: Able to manage multiple billing and finance tasks simultaneously without losing detail.
  • Strong Communication: Clear written and verbal skills to explain complex billing topics in a friendly, accessible way.
  • Self-Starter: Takes initiative, learns quickly, and seeks ways to solve problems independently.
  • Resourceful: Creative in solving problems, overcoming obstacles, and finding better ways to get the job done.
  • Strong Communication: Clear written and verbal skills, with energetic and friendly phone presence; comfortable handling frequent calls and video meetings.
  • Analytical Mindset: Ability to spot discrepancies, reconcile accounts, and streamline processes.
  • Goal and KPI Driven: Motivated by clear targets and performance metrics; focused on achieving measurable results.
  • Team Player: Collaborative attitude with a willingness to help out where needed.
Benefits
Why Join OptiSigns?
  • Career Growth: This role offers a direct path into more senior Customer Success, Operations, or Finance roles as we scale.
  • Dynamic Tech Environment: Work at the forefront of digital signage technology with a team that values innovation and continuous learning.
  • Ownership & Impact: Be part of a fast-paced startup where your work makes a visible impact on our growth and customer experience.
  • Great Team: Join passionate, driven professionals who care about doing great work and helping each other succeed.
Benefits
    • Health, Dental, and Vision Insurance
    • Flexible Schedule & Work Environment
    • Paid Time Off (PTO)
    • Opportunities for Professional Development and Networking
    • Fast-Paced, Fun Culture in a Growing Tech Company

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