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Customer Success Associate Jobs in Decatur, GA (NOW HIRING)

Maxio LLC

Customer Success Manager

GA · On-site

Customer Success Manager (Mid-Market / Strategic Accounts) Remote (U.S.) | Reports to Director, Customer Success About Maxio Maxio is the leading financial operations platform for B2B SaaS companies ...

Cyxtera

Customer Success Manager

Lithia Springs, GA · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Incident IQ

Customer Success Manager

Alpharetta, GA

Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a pivotal role in ensuring the success and satisfaction of our K12 customers. You will be the primary ...

New

TASi Measurement

Customer Success Manager

Norcross, GA · On-site

Scholarship Programs Position Summary The Customer Success Manager is responsible for establishing and leading the new Mission Communications' Customer Success function, unifying technical support ...

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

Allegion

Customer Success Specialist

Alpharetta, GA

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person team meetings and customer travel or Dallas/Houston, Texas) Are you passionate about world class ...

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

Incident IQ

Customer Success Manager

Atlanta, GA

Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a pivotal role in ensuring the success and satisfaction of our K12 customers. You will be the primary ...

New

Allegion

Customer Success Specialist

Atlanta, GA

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person team meetings and customer travel or Dallas/Houston, Texas) Are you passionate about world class ...

Allegion

Customer Success Specialist

Alpharetta, GA

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person team meetings and customer travel or Dallas/Houston, Texas) Are you passionate about world class ...

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...

Allegion

Customer Success Specialist

Alpharetta, GA · On-site

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person team meetings and customer travel or Dallas/Houston, Texas) Are you passionate about world class ...

InformData LLC

Customer Success Manager

Kennesaw, GA · On-site +1

The Customer Success Manager (CSM) at InformData is a critical member of our Client Success team, responsible for driving consistent client value realization through disciplined execution, proactive ...

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Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Decatur, GA

Customer Success Associate information

See Decatur, GA salary details

$18.1K

$51.7K

$90.8K

How much do customer success associate jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer success associate in Decatur, GA is $51,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $63,900.00 per year, depending on experience, location, and employer.

Do CSMS make good money?

Customer Success Managers (CSMs) often earn a competitive salary that varies by industry, experience, and location. Entry-level CSMs typically start with moderate pay, while experienced professionals with certifications and strong skills can earn higher salaries, sometimes supplemented by bonuses or commissions. Overall, the role can be financially rewarding for those with relevant experience and customer management skills.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, provide support, and use customer relationship management (CRM) tools to track interactions and issues.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What skills do you need to be a CSM?

A Customer Success Associate (CSM) needs strong communication and interpersonal skills to build relationships with clients. They should have problem-solving abilities, technical proficiency with relevant tools, and a good understanding of the company's products or services. Organizational skills and the ability to manage multiple accounts are also important for success in this role.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn less, while those with specialized skills or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Decatur, GA? The most popular types of Customer Success jobs in Decatur, GA are:
What are popular job titles related to Customer Success Associate jobs in Decatur, GA? For Customer Success Associate jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Decatur, GA look for? The top searched job categories for Customer Success Associate jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Success Associate jobs? Cities near Decatur, GA with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Decatur, GA as of June 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,737 per year, or $24.9 per hour.
Customer Success Manager

Customer Success Manager

ResMed, Inc.

Peachtree Corners, GA • On-site

Full-time

Posted 4 days ago

ResMed rating

7.4

Company rating: 7.4 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

133rd of 191 rated software companies

Job description

Job Description
The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals. This team contributes to our overall mission of changing 500 million lives by 2030 by optimizing HME operations and allowing our customers to focus on patient care.
Utilizing broad knowledge of Brightree products and services in conjunction with wide-ranging experience of general HME operations, the Customer Success Manager uses independent judgement to assess business processes and feature adoption to develop prioritized recommendations that will improve customer efficiency, increase ROI, and drive overall adoption of Brightree and reduce churn. The Customer Success Manager proactively engages with the customer to identify challenges, recognize opportunities, and offer insights and solutions using company best practices.
Let's talk about Responsibilities:
  • Engage with customers' executive leadership to align on business goals, improvement priorities and success strategies
  • Proactively monitor key performance and risk indicators for assigned accounts and manage escalations through creation and utilization of an action plan
  • Work autonomously to manage ongoing internal and external communication and projects across multiple customers simultaneously to ensure customer satisfaction and retention
  • Identify expansion and cross sell opportunities that align with customers' short and long-term goals
  • Design, lead and document annual and quarterly business reviews that add value to the customer with minimal instruction
  • Independently identify risk and use sound judgement to properly escalate customer issues and barriers to continued success
  • Maintain wide-ranging knowledge of Brightree HME and pharmacy products/services as well as industry and regulatory changes
  • Research, diagnose and resolve basic and complex customer questions or problems on site, over the telephone or through electronic communication
  • Facilitate working sessions with customers to understand and document business and technical requirements for improved functionality in the Brightree system

Let's talk about Qualifications and Experience
  • Minimum 2 years of experience in HME and/or Home Infusion operations management
  • Four-year college degree in business, finance, IT or a relevant discipline; or solid finance and accounting skills to communicate effectively with corporate officials.
  • Minimum 2 years of experience in business process improvement
  • Minimum 2 years of experience using the Brightree business management solution
  • Ability to partner and maintain ongoing relationships with leadership including ability to present and effectively communicate prioritized recommendations that will improve customer efficiency, increase ROI and drive overall adoption of Brightree
  • Strong consultative and communication skills with a keen attention to detail while handling multiple priorities
  • Knowledge of software implementations, system workflows and industry best practices
  • Broad soft skills including effective communication, active listening, conflict resolution, problem-solving and dependability
  • Proficient in MS Excel, MS Word, MS PowerPoint and MS Outlook, Brightree Business Management Solution
  • Ability to work in a fast-paced, collaborative environment with the ability to own areas of the customer life cycle with moderate supervision.
  • Solid understanding of medical insurance billing and the reimbursement relationships between patients, providers, and insurance carriers.
  • 20-30% domestic travel required
  • 2+ years of experience in customer success or account management role with a focus on diagnosing, diffusing, and resolving customer escalations preferably with national, multi-product or large regional accounts
  • 2+ years Infusion pharmacy experience
  • Highly organized with the ability to manage and drive change
  • Skilled in process analysis and improvement with demonstrated business benefits
  • Proficient in Gainsight

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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