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Customer Success Associate Jobs in Decatur, GA (NOW HIRING)

Intuit

Customer Success Manager

Atlanta, GA

Serve as a mentor to junior associates, demonstrating how to shift from task execution to value-based consulting. Qualifications * Experience: 2+ years in customer success, B2B SaaS, finance, or ...

True Anthem

Customer Success Specialist

Atlanta, GA · On-site +1

Customer Success Specialist True Anthem is a VC-backed AI software company that has pioneered the use of artificial intelligence (AI) to help digital publishers intelligently automate and optimize ...

True Anthem

Customer Success Specialist

Atlanta, GA · Remote

Customer Success Specialist True Anthem is a VC-backed AI software company that has pioneered the use of artificial intelligence (AI) to help digital publishers intelligently automate and optimize ...

Maxio

Customer Success Manager

Peachtree Corners, GA · On-site

Customer Success Manager (Mid-Market / Strategic Accounts) Remote (U.S.) | Reports to Director, Customer Success About Maxio Maxio is the leading financial operations platform for B2B SaaS companies ...

Maxio LLC

Customer Success Manager

GA · On-site

Customer Success Manager (Mid-Market / Strategic Accounts) Remote (U.S.) | Reports to Director, Customer Success About Maxio Maxio is the leading financial operations platform for B2B SaaS companies ...

EyeQ Monitoring

Customer Success Manager

Atlanta, GA · On-site

REPORTS TO: SVP, Customer Success EyeQ Monitoring is a rapidly growing, technology-enabled security and business intelligence company transforming how businesses protect their people, property, and ...

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

Allegion

Customer Success Specialist

Alpharetta, GA

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person team meetings and customer travel or Dallas/Houston, Texas) Are you passionate about world class ...

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...

Allegion

Customer Success Specialist

Alpharetta, GA · On-site

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person team meetings and customer travel or Dallas/Houston, Texas) Are you passionate about world class ...

EyeQ Monitoring

Customer Success Manager

Atlanta, GA · Remote

Description REPORTS TO: SVP, Customer Success EyeQ Monitoring is a rapidly growing, technology-enabled security and business intelligence company transforming how businesses protect their people ...

EyeQ Monitoring

Customer Success Manager

Atlanta, GA · On-site

REPORTS TO: SVP, Customer Success EyeQ Monitoring is a rapidly growing, technology-enabled security and business intelligence company transforming how businesses protect their people, property, and ...

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Customer Success Associate information

See Decatur, GA salary details

$18.1K

$51.7K

$90.8K

How much do customer success associate jobs pay per year?

As of May 29, 2026, the average yearly pay for customer success associate in Decatur, GA is $51,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $63,900.00 per year, depending on experience, location, and employer.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Decatur, GA? The most popular types of Customer Success jobs in Decatur, GA are:
What are popular job titles related to Customer Success Associate jobs in Decatur, GA? For Customer Success Associate jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Decatur, GA look for? The top searched job categories for Customer Success Associate jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Success Associate jobs? Cities near Decatur, GA with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Decatur, GA as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $51,737 per year, or $24.9 per hour.
Customer Success Manager

Customer Success Manager

Intuit

Atlanta, GA

Full-time

Posted 26 days ago

Intuit rating

8.4

Company rating: 8.4 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

65th of 183 rated software companies

Job description

Overview

As a Customer Success Manager, you are an experienced professional who operates with a high degree of independence. Moving beyond standard playbooks, you will interpret unique business needs and apply the Intuit Enterprise Suite (IES) to solve them.

Your mission is to manage the health of a high-volume portfolio of approximately 300 accounts. You will act as a strategic consultant, guiding customers from basic setup to Operational Integration—ensuring their marketing and financial data work together in one unified ecosystem.


Responsibilities

  • Strategic Portfolio Management: Autonomously manage a pooled book of business using data-driven outreach to drive product adoption.
  • Workflow Consultation: Act as a consultant to explain the business benefits of integrations, such as how syncing Mailchimp with IES improves cash flow and reduces manual entry.
  • Risk Mitigation: Identify and resolve "churn-risk" by diagnosing whether hurdles are technical, functional, or operational before they escalate.
  • Peer Mentorship: Serve as a mentor to junior associates, demonstrating how to shift from task execution to value-based consulting.

Qualifications

  • Experience: 2+ years in customer success, B2B SaaS, finance, or bookkeeping.
  • Education: Bachelor’s degree in Accounting, Finance, Economics, or a related field (or equivalent work experience).
  • Technical Knowledge: Practical knowledge of mid-market business operations and the "Lead-to-Ledge" lifecycle; ability to interpret customer needs without a script; strong time management for high-volume portfolio management.
  • Skills: Ability to interpret customer needs without a script and manage a high-volume workload effectively.
  • Bonus: Relevant certifications, such as Bookkeeping, are a plus.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. 



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