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Customer Success Associate Jobs in Covington, GA

Big Lots

Customer Service Associate

Covington, GA · On-site

$12.25 - $17/hr

Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores ... Inspired to perform well by the ability to contribute to the success of a project or the ...

KnitWell Group

Customer Specialist

Locust Grove, GA

Contribute to the store's success by maintaining the highest brand and execution standards. * Support an inclusive and welcoming store environment for customers and associates. You'll bring to the ...

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Customer Success Associate information

See Covington, GA salary details

$15.7K

$45K

$78.9K

How much do customer success associate jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success associate in Covington, GA is $44,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,200.00 and $55,600.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Covington, GA? The most popular types of Customer Success jobs in Covington, GA are:
What job categories do people searching Customer Success Associate jobs in Covington, GA look for? The top searched job categories for Customer Success Associate jobs in Covington, GA are:
What cities near Covington, GA are hiring for Customer Success Associate jobs? Cities near Covington, GA with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Covington, GA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,961 per year, or $21.6 per hour.

Director, Marketing - Electronics Customer Enablement

Acuity Brands, Inc.

Conyers, GA • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 28 days ago

Acuity Brands rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

129th of 156 rated electronics manufacturers

Job description

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. 

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. 

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. 

Work location:

  • This position may be based anywhere in the United States and includes travel as part of the responsibilities.
Job Summary

Reporting to the Senior Director of Marketing, Electronics, the Director of Marketing - Electronics Customer Enablement will define and lead a next-generation approach to how customers learn, adopt, and succeed with our solutions.

At the intersection of customer experience, education, and product marketing, you will own the strategy and execution of a comprehensive customer enablement content ecosystem-ensuring customers can quickly realize value, confidently deploy and operate our lighting controls and electronics solutions (Hardware and Software), and expand their usage over time.

You will design and scale engaging adoption experiences, educational content, and targeted programs that support customers throughout their entire journey-from first interaction through advanced proficiency and advocacy.

Success in this role requires an owner's mindset. You will establish a modern, repeatable, and measurable model, tightly aligned to the customer adoption lifecycle, and position customer enablement as a core strategic capability-one that differentiates how we deliver value - with our lighting controls solutions- in the market.

Key Tasks & Responsibilities (Essential Functions)

1. Electronics Customer Enablement Strategy - Strategic Mindset

Define and lead a customer enablement strategy aligned to product (hardware, software and connected systems), customer, and business priorities

Establish a structured adoption journey across the customer lifecycle

Transform technical input into "how to" enablement, delivering a core driver of product adoption, retention, and customer success

2. Customer Programs & Content Leadership - End User Focus

Design and scale role-based customer programs, supporting "show me don't tell" value realization, and tailored digital and in-person experiences

Ensure content and programs are practical, hands-on, and aligned to real-world customer workflows

Lead development and lifecycle management of customer enablement content, including:

o self-service resources, guides

o eLearning, video tutorials, and digital content

o Instructor-led and hands-on training experiences in collaboration with our Training and Education team

Ensure content is timely (aligned with product releases and updates); role-based and use-case driven

3. Cross-Functional Leadership - Collaborates & Influences

Partner for strong alignment across teams, including Brand and Product Marketing; Product Management; Technical Support; Sales; Field Service teams; Training and Education.

Establish clear ownership, governance, and collaboration processes

Actively seek voice of customer and of partners

4. Measurement & Continuous Improvement - Results Driven

Define and monitor Key Performance Indicators - KPIs tied to customer outcomes

Continuously improve content and programs based on data, feedback, and customer insights.

5. Builds Effective Teams - Builds Capability

Manage team of Customer Enablement content developers

Develop talent and foster a high-performance culture

Develop team, systems, and processes to scale customer education

Skills and Minimum Experience Required

5+ years in customer enablement, education or customer success in a management or leadership position, with proven success building and scaling customer programs in technical B2B product environments

Experience in lighting controls, building management systems, or related industries is a strong asset; experience with connected systems combining hardware and software is also highly valued.

Experience leveraging AI tools to research, generate, map and produce high-quality content efficiently. Preferred experience designing and building AI agents

Leadership in cross-functional, matrixed organizations

Proven experience in team management and leadership

Travel Requirements
  • 1-20%

The range for this position is $135,500.00 to $215,500. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information. 

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. 

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