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Customer Success Associate Jobs in Boca Raton, FL

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Customer Success Associate information

See Boca Raton, FL salary details

$17.6K

$50.3K

$88.3K

How much do customer success associate jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer success associate in Boca Raton, FL is $50,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $62,200.00 per year, depending on experience, location, and employer.

Do CSMS make good money?

Customer Success Managers (CSMs) often earn a competitive salary that varies by industry, experience, and location. Entry-level CSMs typically start with moderate pay, while experienced professionals with certifications and strong skills can earn higher salaries, sometimes supplemented by bonuses or commissions. Overall, the role can be financially rewarding for those with relevant experience and customer management skills.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, provide support, and use customer relationship management (CRM) tools to track interactions and issues.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What skills do you need to be a CSM?

A Customer Success Associate (CSM) needs strong communication and interpersonal skills to build relationships with clients. They should have problem-solving abilities, technical proficiency with relevant tools, and a good understanding of the company's products or services. Organizational skills and the ability to manage multiple accounts are also important for success in this role.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn less, while those with specialized skills or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Boca Raton, FL? The most popular types of Customer Success jobs in Boca Raton, FL are:
What are popular job titles related to Customer Success Associate jobs in Boca Raton, FL? For Customer Success Associate jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Boca Raton, FL look for? The top searched job categories for Customer Success Associate jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Success Associate jobs? Cities near Boca Raton, FL with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Boca Raton, FL as of June 2026, with employment types broken down into 1% As Needed, 65% Full Time, 32% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,287 per year, or $24.2 per hour.

Customer Success & Growth Manager

PTL ENTERPRISES

Pompano Beach, FL • On-site

$85K - $100K/yr

Full-time

Medical, PTO

Posted 7 days ago

Job description

PTL ONE | Florida

Build B2B Relationships. Drive Growth. Own the Outcome.

PTL ONE is a leading distributor and brand owner serving hotels, resorts, airports, attractions, cruise lines, and specialty retailers throughout North America and internationally. Our portfolio includes thousands of products across multiple categories, including Suncare, Eyewear, electronics, travel essentials, snacks, remedies, and more.

We are seeking an exceptional leader to own one of the most important functions in our company:

Growing the value of every business customer relationship.

This is not a traditional marketing position.

This is not a social media position.

This is not an advertising position.

We are looking for someone who thinks like an owner, operates with discipline, and can build systems that drive engagement, retention, and increased sales.

Your Mission

From the moment a company begins doing business with PTL ONE, you are responsible for ensuring they are fully connected to our company, receiving consistent communication, and continually expanding their purchases across our categories.

You will own the process and be measured by results.

Responsibilities

Company Onboarding

  • Ensure every new customer is properly integrated into PTL ONE systems.
  • Coordinate welcome communications and account setup.
  • Ensure customers understand our ordering platforms and programs.
  • Create a best-in-class onboarding experience.

B2B Customer Growth

  • Increase average order size and customer lifetime value.
  • Develop programs that expand customers into additional categories.
  • Identify opportunities to improve retention and repeat business.

CRM and Communication

  • Own and maintain customer databases and segmentation.
  • Build and improve email campaigns, newsletters, and customer communications.
  • Coordinate website content and customer engagement initiatives.

Project Leadership

  • Drive projects from idea to execution.
  • Coordinate internal resources including marketing, graphics, customer service, sales, and outside vendors.
  • Identify problems and implement solutions.

Analytics and Performance

Track and improve:

  • Customer retention.
  • Website registrations.
  • Email engagement.
  • Reorder frequency.
  • Average order size.
  • Categories purchased per customer.
  • Customer lifetime value.

Who You Are

You are:

  • Highly organized.
  • Process-driven.
  • Detail-oriented.
  • Relentless in follow-through.
  • Analytical and data-driven.
  • Comfortable leading projects and holding people accountable.
  • Able to manage multiple priorities without losing momentum.

You are not waiting to be told what to do.

You see problems and solve them.

Experience Preferred

  • CRM platforms such as PipeDrive, HubSpot, Ai automations or similar.
  • Email marketing and customer communication systems.
  • Project management and process improvement.
  • B2B customer growth and account development.
  • Distribution, consumer products, or wholesale experience is a plus.

Compensation

  • Competitive base salary
  • Performance bonus tied to customer growth and retention.
  • Health benefits.
  • Paid time off.
  • Long-term career growth opportunity.

Location- onsite

About PTL ONE

Founded in 1983, PTL ONE supplies thousands of locations across hospitality, travel, and specialty retail channels. We are building for the future and looking for leaders who want to help create something extraordinary.

If you thrive on organization, accountability, and driving measurable growth, we would love to hear from you.

Apply