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Customer Success Associate Jobs in Boca Raton, FL

Inspected

Customer Success Manager

Fort Lauderdale, FL · On-site

The Customer Success Manager is responsible for enabling revenue growth in partnership with sales by onboarding new customers, managing the customer lifecycle, coordinating sales activities, and ...

Compass

Customer Success Manager

Palm Beach, FL · On-site

As a Customer Success Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

Inspected

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager is responsible for enabling revenue growth in partnership with sales by onboarding new customers, managing the customer lifecycle, coordinating sales activities, and ...

Compass

Customer Success Manager

Palm Beach, FL · On-site

As a Customer Success Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

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Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Boca Raton, FL

Customer Success Associate information

See Boca Raton, FL salary details

$17.5K

$50.1K

$88K

How much do customer success associate jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer success associate in Boca Raton, FL is $50,135.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $62,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Boca Raton, FL? The most popular types of Customer Success jobs in Boca Raton, FL are:
What are popular job titles related to Customer Success Associate jobs in Boca Raton, FL? For Customer Success Associate jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Boca Raton, FL look for? The top searched job categories for Customer Success Associate jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Success Associate jobs? Cities near Boca Raton, FL with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Boca Raton, FL as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,135 per year, or $24.1 per hour.
Customer Success Leader

Customer Success Leader

Lennox International

Fort Lauderdale, FL • On-site

$75K - $98K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Lennox International rating

6.9

Company rating: 6.9 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

316th of 430 rated machine equipment manufacturers

Job description

Who We Are
Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.
We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).
Benefits:
For information regarding our impressive benefits package, please visit our web site at LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.
What Drives Success
Under direct supervision, the Customer Success Leader develops new prospects and partners with existing national account customers to drive growth in maintenance and service offerings. This role is responsible for post-sales success, strengthening customer relationships, ensuring contractual performance, and expanding services through operational excellence and customer satisfaction.
Key Responsibilities
  • Develop new prospects and engage existing national account customers to increase sales of maintenance and service solutions
  • Build, maintain, and grow key relationships with targeted existing and prospective national accounts
  • Lead and support post-sales customer engagement to ensure high satisfaction, long-term retention, and repeat business
  • Collaborate closely with Customer Experience Specialists to ensure customer needs, performance metrics, and contractual requirements are consistently met
  • Monitor customer success indicators and proactively address service gaps or risks
  • Leverage strong operational performance and customer service outcomes to expand services into new markets and customer locations not currently supported
  • Identify account expansion and growth opportunities within existing customer relationships
  • Negotiate pricing and terms of sales and service agreements in alignment with business objectives
  • Maintain accurate account documentation, engagement activity, and performance metrics within CRM systems

What We Are Looking For
  • Bachelor's degree or an equivalent combination of education and relevant experience
  • Five year sale experience
  • Expert-level relationship-building, listening, persuasion, and negotiation skills
  • Strong time management and organizational abilities
  • In-depth knowledge of sales principles, marketing strategies, product demonstrations, and sales techniques
  • Strong understanding of customer service principles, including customer needs assessment, quality standards, and satisfaction evaluation
  • Excellent written and verbal communication skills
  • Substantial industry and product knowledge
  • Proficiency in Microsoft Office applications and Customer Relationship Management (CRM) software

What We Offer
Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $75,000 - $105,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company's applicable plan. Employees in this role are not eligible for overtime.
Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.
Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture - which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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