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Customer Success Associate Jobs in Boca Raton, FL

626

Customer Success Leader

Boca Raton, FL · On-site

$47K - $55K/yr

Customer Success Manager Summary/Objectives: A Customer Success Manager at 626 manages assigned Customer relationships and works with 626's Field Service Engineers to ensure a successful service ...

626

Customer Success Leader

Boca Raton, FL

Customer Success Manager Summary/Objectives: A Customer Success Manager at 626 manages assigned customer relationships and works with 626's Field Service Engineers to ensure a successful service ...

Carrier

Customer Success Manager

FL · On-site +1

$96K - $192K/yr

Own Customer Success & Satisfaction for identified accounts * Responsible for delivering customer success KPIs and program outcomes * Increase adaptation & usage of IOT Platform (Abound PI ...

PetMeds

Customer Success Specialist

Delray Beach, FL · Hybrid

Opportunity Summary: We're seeking bright and enthusiastic individuals to join our team as a Customer Success Specialist. In this role, you will serve as a trusted pet health and wellness expert and ...

Inspected

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager is responsible for enabling revenue growth in partnership with sales by onboarding new customers, managing the customer lifecycle, coordinating sales activities, and ...

Inspected

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager is responsible for enabling revenue growth in partnership with sales by onboarding new customers, managing the customer lifecycle, coordinating sales activities, and ...

Inspected

Customer Success Manager

Fort Lauderdale, FL · On-site

The Customer Success Manager is responsible for enabling revenue growth in partnership with sales by onboarding new customers, managing the customer lifecycle, coordinating sales activities, and ...

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Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Boca Raton, FL

Customer Success Associate information

See Boca Raton, FL salary details

$17.6K

$50.3K

$88.3K

How much do customer success associate jobs pay per year?

As of Jun 16, 2026, the average yearly pay for customer success associate in Boca Raton, FL is $50,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $62,200.00 per year, depending on experience, location, and employer.

Do CSMS make good money?

Customer Success Managers (CSMs) often earn a competitive salary that varies by industry, experience, and location. Entry-level CSMs typically start with moderate pay, while experienced professionals with certifications and strong skills can earn higher salaries, sometimes supplemented by bonuses or commissions. Overall, the role can be financially rewarding for those with relevant experience and customer management skills.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, provide support, and use customer relationship management (CRM) tools to track interactions and issues.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What skills do you need to be a CSM?

A Customer Success Associate (CSM) needs strong communication and interpersonal skills to build relationships with clients. They should have problem-solving abilities, technical proficiency with relevant tools, and a good understanding of the company's products or services. Organizational skills and the ability to manage multiple accounts are also important for success in this role.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn less, while those with specialized skills or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Boca Raton, FL? The most popular types of Customer Success jobs in Boca Raton, FL are:
What are popular job titles related to Customer Success Associate jobs in Boca Raton, FL? For Customer Success Associate jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Boca Raton, FL look for? The top searched job categories for Customer Success Associate jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Success Associate jobs? Cities near Boca Raton, FL with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Boca Raton, FL as of June 2026, with employment types broken down into 1% As Needed, 65% Full Time, 32% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,287 per year, or $24.2 per hour.
Customer Success Representative

Customer Success Representative

SBA Communications Corporation

Boca Raton, FL • On-site

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

Since 1989, SBA Communications has been a pillar of the wireless industry. Today, as a publicly traded global leader and S&P 500 company, our network of over 46,000 communication sites spans 10+ countries, forming the critical infrastructure that connects millions. We are the force behind the scenes -the essential infrastructure that keeps our world connected.
We are looking for innovators to join the dynamic team that makes it all possible. In an industry that moves fast, we rely on our agility to stay ahead of the curve and deliver results. However, we never achieve it alone. Our culture is defined by a "Team First" focus, where every team member matters, and we collaborate passionately to support our customers' objectives.
We believe in shared success. At SBA, we invite every team member to think like an owner.
Financial Wellbeing:
  • Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees), a 401K with a generous company match, and an Employee Stock Purchase Plan offering company stock at a discount.

Mental Wellbeing:
  • We prioritize your health with access to a dedicated Health Concierge service.

Personal Growth & Balance:
  • Enjoy a generous Paid Time Off (PTO) package, paid holidays, and paid volunteer hours. We also fuel your ambition with tuition reimbursement, support for professional certifications, and a wellness reimbursement program.

If you're ready to make an impact with a stable industry leader, we want to hear from you.
Your Next Career Opportunity - Customer Success Representative
The Customer Success Representative (CSR) is responsible for building and maintaining strong relationships with customers and partners, ensuring seamless integration into the company's ecosystem. This role serves as the primary point of contact for clients and acts as an internal advocate to drive satisfaction, retention, and continued collaboration across Managed WiFi, Distributed Antenna Systems (DAS), and Fiber deployment services.
What You Will Do - Primary Responsibilities
  • Ensure a seamless transition and setup for services or products related to Managed WiFi, Distributed Antenna Systems (DAS), and/or Fiber deployment.
  • Coordinate onboarding activities with property owner, SBA construction teams, and Internet Service Provider (ISP) partners.
  • Develop and maintain onboarding documentation, timelines, and status reports to ensure clarity and accountability.
  • Build and sustain strong relationships with key stakeholders, partners, and customers to drive continued collaboration and satisfaction.
  • Serve as the primary point of contact and escalation for assigned customer accounts.
  • Advocate for customers internally by escalating tickets and providing oversight of ISP partner performance.
  • Conduct regular business reviews and proactive check-ins to assess satisfaction and identify growth opportunities.
  • Oversee customer agreements to ensure ongoing compliance with contractual terms and conditions.
  • Process customer-requested change orders accurately and in a timely manner.
  • Assist with Accounts Receivable (AR) collection escalation as needed to support finance operations.
  • Facilitate internal and external meetings to ensure customers are consistently updated on deployment progress.
  • Maintain project trackers and status reports to monitor milestones, timelines, and deliverables.
  • Identify and communicate risks or delays proactively to all relevant stakeholders.
  • Assist in both direct and indirect sales efforts by leveraging strategic partnerships and aligning them with business objectives.
  • Ensure customer information is accurate, current, and complete within the CRM platform.
  • Support the sales team in identifying upsell and cross-sell opportunities within existing accounts.

What You'll Need - Qualifications & Requirements
  • 3-5 years of experience in customer success, account management, or client services.
  • 3-5 years of experience in the telecommunications industry, with specific exposure to Multi-Family segment is preferred
  • Excellent verbal and written communication skills with the ability to engage effectively at all levels.
  • Strong interpersonal skills and demonstrated ability to build lasting professional relationships.
  • Proven problem-solving and conflict resolution abilities in fast-paced, customer-facing environments.
  • Proficient in CRM software (e.g., Microsoft- Dynamics 365 or equivalent platforms).
  • High attention to detail with consistent follow-through on commitments and deliverables.
  • Ability to manage multiple accounts and projects simultaneously with strong organizational skills.
  • Bachelor's degree in Business, Finance, or Marketing or relevant experience
  • Familiarity with ISP partnership management and SLA oversight.
  • Exposure to Accounts Receivable processes and basic financial reporting.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to stoop, bend, kneel or crouch.
  • Ability to stand, walk and sit.
  • Ability to reach with hands and arms
  • Visual ability correctable to 20/20.
  • Sitting up to 90% of the day.
  • Ability to respond verbally in an understandable, professional manner in person and over the telephone.
  • Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
  • Ability to lift up to 15 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Office/ Cubicle workspace.
  • Moderate noise level.

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