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Customer Success Associate Jobs in Colorado (NOW HIRING)

Propeller

Customer Success Associate

Denver, CO · On-site

$50K - $60K/yr

The Customer Success Associate is a direct pipeline into Customer Success at Propeller. Working closely with our Customer Success Managers (CSMs) and Key Account Executives (KAEs), you'll own the ...

Propeller

Customer Success Associate

Denver, CO · On-site

$50K - $60K/yr

The Customer Success Associate is a direct pipeline into Customer Success at Propeller. Working closely with our Customer Success Managers (CSMs) and Key Account Executives (KAEs), you'll own the ...

Propeller

Customer Success Associate

Denver, CO · On-site +1

$50K - $60K/yr

The Customer Success Associate is a direct pipeline into Customer Success at Propeller. Working closely with our Customer Success Managers (CSMs) and Key Account Executives (KAEs), you'll own the ...

EQL

The role We're hiring a Customer Success Associate to look after our small and mid-size retailers. It's a large book, well over a hundred businesses across several regions and categories, so you won ...

EQL

Customer Success Associate

Denver, CO · On-site

The role We\'re hiring a Customer Success Associate to look after our small and mid-size retailers. It\'s a large book, well over a hundred businesses across several regions and categories, so you ...

Rightway

Client Success Associate, Navigation

Denver, CO · On-site

$64K - $80K/yr

As a Client Success Associate, you are the client's primary point of contact for day-to-day operational matters and are responsible for overseeing these tasks through resolution. The Client Associate ...

Yes Energy

Customer Success Manager

Boulder, CO · On-site

$80K - $95K/yr

In many ways, this team is the face that Yes Energy's customers associate with our company. Achieving this mission will entail scaling our Customer Success function to meet Yes Energy's very high ...

Checkr

Customer Success Manager

Denver, CO · On-site

About the team/role As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the ...

Convey LLC

Customer Success Manager

Denver, CO · On-site

Customer Success Manager At Convey, we believe great technology is only as valuable as the customer experience behind it. We're looking for a Customer Success Manager who is passionate about building ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Colorado

Customer Success Associate information

See Colorado salary details

$19.5K

$55.7K

$97.8K

How much do customer success associate jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success associate in Colorado is $55,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,900.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Colorado? The most popular types of Customer Success jobs in Colorado are:
What are popular job titles related to Customer Success Associate jobs in Colorado? For Customer Success Associate jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Colorado look for? The top searched job categories for Customer Success Associate jobs in Colorado are:
What cities in Colorado are hiring for Customer Success Associate jobs? Cities in Colorado with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Colorado as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $55,721 per year, or $26.8 per hour.

Customer Success Associate

Propeller

Denver, CO • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.
Our customers use Propeller's integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller's smart survey technology, we empower project teams to map, measure, and manage site activity.
Propeller empowers everyone to approach, own, and solve problems creatively. We're data nerds who care about impact, honesty, and each other. We take pride in being a great place to work and are proud to be recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.
About The Role:
The Customer Success Associate is a direct pipeline into Customer Success at Propeller. Working closely with our Customer Success Managers (CSMs) and Key Account Executives (KAEs), you'll own the operational and coordination work that keeps accounts healthy and our team sharp.
Propeller's customers are technical-site teams, surveyors, and fleet operators running complex workflows in the field. As a self-starter who adapts quickly when priorities shift, you will rapidly ramp on our technical product to ensure nothing falls through the cracks. Your job is to catch health signals early, prepare executive-ready customer interactions, and give our CSMs and KAEs the capacity to focus on high-impact retention and growth conversations.
This position requires a minimum commitment of three days per week in our Denver office.
Responsibilities
Primary focus areas for the first 90 days:
  • Coordinate customer scheduling, including roadmap reviews, check-ins, reschedules, and invitations.
  • Draft clear, concise, and professional meeting follow-ups (recaps, action items, owners, and due dates) tailored for executive-level customer conversations prior to distribution.
  • Maintain HubSpot data hygiene, including contacts, key fields, lifecycle/stage updates, and activity logging.
  • Monitor customer usage and health trends, proactively flagging risk signals and raising issues early.
  • Prepare and maintain customer-facing materials-feature updates, knowledge base articles, onboarding resources-to support adoption and reduce time-to-value.

Responsibilities that develop over time:
  • Support renewal administration for assigned accounts-tracking timelines, coordinating internal approvals, and preparing summaries (full ownership remains with the CSM/KAE).
  • Track touchpoint cadences and manage operational context across multiple high-value accounts simultaneously.
  • Review customer call notes, ensure accurate logging, and flag meaningful feedback or sentiment signals.
  • Coordinate onboarding logistics and maintain organized trackers for new accounts.
  • Compile metrics, build spreadsheets (Excel/Sheets) to analyze account trends, and produce accurate, high-quality status updates under tight timelines for team and leadership reporting.
  • Establish and maintain shared workspaces and deal rooms for new accounts.
  • Surface recurring product feedback, friction patterns, and feature requests to inform internal product and CS strategy conversations.
Success Criteria:
Driven by close attention to detail and a strong sense of personal accountability, you ensure accounts are operationally healthy, and nothing slips: renewals are tracked proactively, follow-ups land on time, CRM data is spotless, and CSMs/KAEs walk into customer conversations fully prepared. The downstream result is stronger retention, faster time-to-value for new accounts, and a CS team with expanded capacity for high-growth work.
Growth Path:
This role is a direct pipeline to CSM. We expect successful CSAs to move into Customer Success Manager positions as they demonstrate readiness.
Requirements
  • Experience: 1+ years of professional work experience, preferably in a SaaS or B2B environment.
  • Data & Spreadsheets: Proficiency or strong comfort using Excel or Google Sheets for tracking, reporting, and data management.
  • CRM: Experience with HubSpot (or an equivalent CRM platform) preferred, paired with a strong orientation toward data hygiene.
  • AI Readiness: Familiarity with or interest in applying AI tools to support research and account preparation is a strong asset.

Benefits
  • Fully paid employee United Platinum PPO medical, dental, and vision coverage
  • 20 days of paid vacation time per year with no accrual or carryover cap
  • 3% non-elective employer contribution to 401(k)
  • Employee share options
  • Professional development budget and leave
  • The opportunity to take part in our mentorship program
  • $100 USD monthly telephone and/or internet allowance
  • Paid primary & secondary parental leave policies
  • $275 USD one time work from home set up budget, and we'll also send you a laptop, monitor, mouse, and keyboard

The estimated salary range offered for this role is $50,000 - $60,000. This range is tied to the market for this job in Colorado. Any salary offer extended will be based on skills, knowledge, and experience.
About Propeller
Propeller is for everyone, so come as you are. We value all types of experience, skill, and ability. If you don't think you meet all the requirements, but still think this role would be a good fit, we'd love to hear from you.
Diversity makes our team more creative, fun, and effective, so bring your whole self to the application process, and we will too!
If you're interested in what life at Propeller is like, check out our employee-owned Medium blog page!

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