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Customer Success Associate Remote Jobs in Raleigh, NC

Process Street

Account Executive (Remote)

Raleigh, NC · Remote

This role is an ideal launchpad for someone ready to grow fast in a high-impact, remote-first ... Collaborate with Customer Success on handoffs and early expansion opportunities * Meet and exceed ...

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Description VAST Data is looking for a Customer Success Manager to join our growing team! This is a ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

We believe in you and invest in your success! From the very beginning, our coaches and trainers ... This position is for wireless customer service, so you will be handling mainly inbound calls from ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

We believe in you and invest in your success! From the very beginning, our coaches and trainers ... This position is for wireless customer service, so you will be handling mainly inbound calls from ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · On-site +1

Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and Support teams to drive customer outcomes and ensure a consistent customer experience. * Serve as the ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Raleigh, NC

Customer Success Associate Remote information

See Raleigh, NC salary details

$18K

$51.5K

$90.4K

How much do customer success associate remote jobs pay per year?

As of Jul 23, 2026, the average yearly pay for customer success associate remote in Raleigh, NC is $51,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $63,700.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Raleigh, NC? The most popular types of Customer Success Remote jobs in Raleigh, NC are:
What are popular job titles related to Customer Success Associate Remote jobs in Raleigh, NC? For Customer Success Associate Remote jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Raleigh, NC look for? The top searched job categories for Customer Success Associate Remote jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Associate Remote jobs? Cities near Raleigh, NC with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,512 per year, or $24.8 per hour.
Customer Support Manager

Customer Support Manager

Stitch Golf Holdings Inc

Apex, NC • On-site, Remote

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Description

The Customer Support Manager will own every aspect of the customer experience leading up to a purchase and after a purchase is made. This individual will be a leader in our customer support department, ensuring every interaction reflects the premium quality of the STITCH brand.


This role is responsible for overseeing customer service operations, developing support processes, managing support platforms, analyzing customer feedback, and partnering cross-functionally with Marketing, E-Commerce, Sales, Product, and Operations to continually improve the customer journey.


We\'re looking for someone who enjoys solving problems, thrives in a fast-paced environment, and understands that outstanding customer service is one of the strongest drivers of brand loyalty.


What You\'ll Do:

Customer Experience
  • Lead all customer support operations across email, phone, and other customer communication channels.
  • Deliver a luxury-level customer experience that aligns with the STITCH brand.
  • Resolve escalated customer concerns with professionalism and empathy.
  • Establish service standards and response time goals.
  • Ensure every customer interaction reinforces brand loyalty.
Customer Insights
  • Analyze trends in customer feedback and identify opportunities to improve products, website experience, shipping, and policies.
  • Present weekly customer experience reports to leadership.
Cross-Functional Collaboration

Report directly to marketing but partner closely with:

  • Marketing to communicate promotions and product launches accurately.
  • E-Commerce to improve website usability and customer journey.
  • Operations to resolve shipping and fulfillment issues.
  • Product Development to communicate recurring product feedback.
  • Sales to ensure consistent communication across all customer touchpoints.
Returns & Warranty Management
  • Oversee returns, exchanges, warranty claims, and replacement processes.
  • Ensure policies balance exceptional customer care with business objectives.
  • Identify trends in product issues and communicate findings internally.

Requirements

  • Previous customer support and customer success experience preferred.
  • Strong written and verbal communication skills.
  • Highly organized with exceptional attention to detail.
  • Experience working in Shopify or another e-commerce platform preferred.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Passion for delivering exceptional customer experiences.
  • This role has the option to be hybrid or fully remote with the ability to come in office for visits as needed.

Apply