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Customer Success Associate Remote Jobs in Monroe, NC

Genesys

Customer Success Director

Concord, NC · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and platform adoption strategies * Lead executive engagement through regular business reviews that track ...

Genesys

Senior Customer Success Manager

Concord, NC · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

Rezilient Health

Senior Customer Success Manager

Charlotte, NC · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

While our broader Customer Success team is based in St. Louis, you will operate locally, building ... Ability to operate independently while remaining highly collaborative with remote teammates. This ...

Stratford Davis

Client Sales Associate (Remote)

Charlotte, NC · Remote

$85K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

Passionate about helping others achieve financial stability and long-term success * Strong ... Previous experience in sales, finance, or customer-facing roles is a plus, but not required ...

Mckesson

Clinical Project Associate - Remote US

Concord, NC · Remote

$31.25 - $42.50/hr

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research ... As the Clinical Project Associate , you are responsiblefor ensuring the Trial Master File (TMF) is ...

Alteryx

Alteryx Digital Representative

Concord, NC · Remote

$120K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Partner with Customer Success (where applicable) to ensure customers achieve outcomes and are ... A monthly Connectivity Plus stipend of $150 to support remote work-related expenses * An annual ...

Instrumentl

Customer Enablement Manager

Concord, NC · Remote

$70K - $85K/yr

About the role: We're hiring a Customer Enablement Manager , reporting to the Manager, Customer Success to create and deliver educational experiences for customers at every stage of their journey.

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Monroe, NC

Customer Success Associate Remote information

See Monroe, NC salary details

$17.2K

$49.1K

$86.2K

How much do customer success associate remote jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer success associate remote in Monroe, NC is $49,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $60,700.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

What are the most commonly searched types of Customer Success Remote jobs in Monroe, NC?

The most popular types of Customer Success Remote jobs in Monroe, NC are:

What are popular job titles related to Customer Success Associate Remote jobs in Monroe, NC?

For Customer Success Associate Remote jobs in Monroe, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Monroe, NC look for?

The top searched job categories for Customer Success Associate Remote jobs in Monroe, NC are:

What cities near Monroe, NC are hiring for Customer Success Associate Remote jobs?

Cities near Monroe, NC with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you

Growth Customer Success Manager

Yoodli AI Roleplays

Charlotte, NC • Remote

$125K - $150K/yr

Full-time

Re-posted 21 days ago

Job description

Who we are:

Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game - but for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and Dale Carnegie use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact.

We're building a new category called Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays. People don't learn from slides: they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date. It's learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training.

We've $40M in Series B funding, doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.

  • TED Talk with our "Why"
  • Explainer on experiential learning
What you'll do:

As a Growth Customer Success Manager, you will ensure seamless customer experiences across all stages of the customer journey. You'll bring strong customer relationships, maximize satisfaction, and drive growth by managing enterprise client accounts. Your work will focus on increasing customer satisfaction, NPS, retention/product adoption, and business expansion while collaborating closely with sales, product, and leadership teams.

About you:
  • 3+ years of experience as an enterprise customer success manager
  • Proven track record of managing enterprise accounts, driving adoption, and achieving customer success metrics
  • Experience shaping and executing customer experience strategies for enterprise lifecycle stages
  • Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
  • Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
  • Strong proficiency in customer engagement platforms and CRM tools
  • Humility, creativity, and team-first-attitude, with a love for learning
Extra credit experience:
  • Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
  • Proficient in using advanced analytics tools to monitor customer usage patterns and predict future behaviors
  • Ability to develop and implement automation strategies that enhance customer lifecycle management from onboarding to renewal, reducing manual processes and improving operational efficiency
Compensation
  • Total compensation is targeted at $125,000 - $150,000 (depending on experience), including variable pay based on quarterly goals
  • Equity opportunities at a fast growing company
  • Health, dental, vision insurance
  • 401k plans
  • Unlimited PTO, free lunches at the office
  • We are targeting a East Coast based Remote hire.
What's in it for you?
  • Huge impact opportunity: Build and scale a company from the ground up
  • Competitive compensation: Includes a combination of cash base and commission compensation
  • Work on a daily basis with the founding team and mentors
  • Join a fun, inclusive and highly motivated team culture (and help define it!)