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Customer Success Associate Remote Jobs in Cary, NC

Melio

Customer Success Manager

Raleigh, NC · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

Canals

Customer Success Manager

Raleigh, NC · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Plannernet

Customer Success Lead

Raleigh, NC · Remote

Job Title Lead, Customer Success Location Virtual Status/Hours/Shift Full-time, Exempt Office Hours: 8:45 AM - 5:00 PM Department Customer Success Compensation Competitive salary based on experience ...

New

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

Tantalus

Senior Manager, Customer Success

Raleigh, NC · On-site +1

Lead and mentor the Customer Success team through coaching, 1:1s, and performance reviews. * Set, track, and communicate team goals, KPIs, and revenue targets aligned with company objectives.

Syntax

Senior Customer Success Manager

Morrisville, NC · On-site +1

About the Role We are seeking a highly experienced and proactive Sr. SAP Customer Success Manager to join our team. In this role, the individual will serve as a trusted advisor and strategic partner ...

FMI

Client Success Manager

Raleigh, NC · On-site +1

This position is ideally based in our Raleigh, NC headquarters; however, we will consider remote ... Experience using CRM platforms (Salesforce preferred) and Microsoft Office * Ability to travel up ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Cary, NC

Customer Success Associate Remote information

See Cary, NC salary details

$17.1K

$49.1K

$86.2K

How much do customer success associate remote jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer success associate remote in Cary, NC is $49,092.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $60,700.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in Cary, NC?

The most popular types of Customer Success Remote jobs in Cary, NC are:

What job categories do people searching Customer Success Associate Remote jobs in Cary, NC look for?

The top searched job categories for Customer Success Associate Remote jobs in Cary, NC are:

What cities near Cary, NC are hiring for Customer Success Associate Remote jobs?

Cities near Cary, NC with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Cary, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $49,092 per year, or $23.6 per hour.

Associate Director of Customer Success (Remote)

Upswing

Durham, NC • On-site, Remote

Full-time

Posted 9 days ago

Job description

About Upswing

Upswing partners with colleges and universities to improve student success and retention through high-impact academic support, including tutoring, coaching, and engagement tools. We work closely with our institutional partners to ensure our services are not only implemented, but deeply adopted, valued, and expanded over time.

The Role

The Associate Director of Customer Success is a hands-on leader responsible for driving partner outcomes, retention, and expansion across a portfolio of Upswing's institutional partners. This role manages and develops a team of HEROs (Higher Education Relationship Officers) while also owning a personal book of business.

This is a highly cross-functional role that blends strategic account management, people leadership, and revenue responsibility, with a strong focus on engagement, utilization, and long-term partner success. MUST BE eligible to work in the U.S. Upswing DOES NOT offer visa sponsorship. If you need visa sponsorship now or in the future, please DO NOT apply.

Key ResponsibilitiesPartner Success, Retention & Expansion

  • Own retention and expansion goals across a defined portfolio of Upswing partners, including a personal book of business.

  • Serve as a trusted advisor to institutional leaders, aligning Upswing services with partner goals around student success, equity, and retention.

  • Identify and execute expansion opportunities (additional services, programs, or campuses) in collaboration with Sales, Product, and Marketing teams.

  • Lead renewal conversations and contribute to forecasting and revenue planning.

  • Proactively manage risk, addressing adoption or satisfaction issues before they impact retention.

Engagement & Utilization

  • Drive strong engagement and utilization of Upswing services across partner institutions.

  • Analyze usage, outcomes, and trends to identify opportunities for improvement, growth, or deeper impact.

  • Partner with HEROs to develop and execute engagement plans that increase awareness, usage, and measurable outcomes.

  • Translate data and insights into compelling partner narratives and executive-level updates.

Team Leadership & Development (HEROs)

  • Manage, coach, and develop a team of HEROs to deliver consistent, high-quality partner experiences.

  • Set clear expectations, goals, and performance metrics tied to retention, expansion, and engagement.

  • Support HEROs in strategic account planning, executive communication, and problem solving.

  • Foster a culture of accountability, collaboration, and continuous improvement within the team.

Cross-Functional Collaboration

  • Work closely with Sales, Marketing, Product, and Operations to ensure a seamless partner experience from onboarding through renewal and expansion.

  • Provide partner feedback and insights to inform product development, service enhancements, and go-to-market strategy.

  • Contribute to the evolution of customer success processes, playbooks, and reporting.

Qualifications

  • 5-7 years of experience in customer success, account management, or client services, preferably in ed tech, SaaS, or higher education.

  • 3+ years of people management experience, with a track record of developing high-performing teams.

  • Experience owning revenue outcomes, including renewals and expansion within an existing customer base.

  • Strong data literacy with the ability to interpret usage and outcomes data to drive strategy and partner conversations.

  • Exceptional communication skills, with experience engaging senior-level stakeholders.

  • Passion for higher education, student success, and equity-focused solutions.

What Success Looks Like

  • High retention rates and consistent expansion across the partner portfolio.

  • Strong engagement and utilization of Upswing services at partner institutions.

  • A high-performing, well-supported HERO team with clear growth and development paths.

  • Trusted, long-term partnerships where Upswing is viewed as a strategic partner-not just a vendor.

Employment Type: FULL_TIME

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