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Customer Success Associate Remote Jobs in Austin, TX

Steer

Manager of Customer Success

Austin, TX · Remote

Reporting to the Director of Customer Success, you will be the bridge between personalized ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

Certinia

Senior Customer Success Manager-US

Austin, TX · On-site +1

$110K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Senior Customer Success Manager Remote in the US WHO WE ARE Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations ...

INNERGY

Director of Customer Success

Austin, TX · On-site +1

This leader will own the Customer Success operating system, including service model design ... Work may be performed in a remote or office-based environment, depending on role and location.

Tractian

Customer Success Manager

Austin, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

Energy Exemplar

VP Customer Success

Austin, TX · On-site +1

The Vice President, Customer Success - Americas is a strategic, revenue-focused leader responsible for driving net ARR growth across the existing customer base. This role owns the post-sale ...

Lumenci

GTM & Customer Success Lead - AI Platform

Austin, TX · On-site +1

$135K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lumenci is seeking a GTM & Customer Success Lead - AI Platform to help launch, commercialize, and ... Remote (possibility to work Hybrid from our Austin office) Location: US-based Remote This role may ...

Lumenci

GTM & Customer Success Lead - AI Platform

Austin, TX · Remote

$135K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lumenci is seeking a GTM & Customer Success Lead - AI Platform to help launch, commercialize, and ... Remote (possibility to work Hybrid from our Austin office) Location: US-based Remote This role may ...

Measured

Sr. Manager, Customer Success

Austin, TX · On-site +1

  • PTO

As a senior leader within a customer-success-driven organization, you will represent the full ... Values diversity and integrity Benefits * 100% Remote * Competitive Total Rewards and flexible paid ...

Measured

Sr. Manager, Customer Success

Austin, TX · Remote

  • PTO

As a senior leader within a customer-success-driven organization, you will represent the full ... Values diversity and integrity Benefits * 100% Remote * Competitive Total Rewards and flexible paid ...

Measured

Sr. Manager, Customer Success

Austin, TX · Remote

  • PTO

As a senior leader within a customer-success-driven organization, you will represent the full ... Values diversity and integrity Benefits * 100% Remote * Competitive Total Rewards and flexible paid ...

NinjaOne

Customer Success Manager, Channel

Austin, TX · On-site +1

$150K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Description About the Role The Customer Success Manager, Channel is responsible for achieving sales ... We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with ...

Rechat Inc

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

  • PTO

REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to serve as a trusted technical partner for our enterprise customers. This role sits at the intersection ...

Rechat

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

  • PTO

REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to serve as a trusted technical partner for our enterprise customers. This role sits at the intersection ...

SpaceX

Business Analyst (Customer Success)

Bastrop, TX · Remote

BUSINESS ANALYST (CUSTOMER SUCCESS) Starlink, our revolutionary satellite constellation, delivers low-latency broadband internet worldwide, connecting consumers in remote and underserved areas. This ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Austin, TX

Customer Success Associate Remote information

See Austin, TX salary details

$18.3K

$52.5K

$92.2K

How much do customer success associate remote jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success associate remote in Austin, TX is $52,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,900.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Austin, TX? The most popular types of Customer Success Remote jobs in Austin, TX are:
What are popular job titles related to Customer Success Associate Remote jobs in Austin, TX? For Customer Success Associate Remote jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Austin, TX look for? The top searched job categories for Customer Success Associate Remote jobs in Austin, TX are:
What cities near Austin, TX are hiring for Customer Success Associate Remote jobs? Cities near Austin, TX with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Austin, TX as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,525 per year, or $25.3 per hour.

Manager of Customer Success

Steer

Austin, TX • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About the Role
As the Manager of Customer Success, you will lead our team of 10 Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn "crowdsourced" Slack knowledge into repeatable, data-driven playbooks that drive global retention.

You Are

  • You understand that an Enterprise lead needs a different "touch" than a high-volume user, and you know how to build systems for both.
  • You don't wait for a clean dashboard; you dive into the data to find the trends, churn risks, and expansion opportunities yourself.
  • You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an automated email sequence the next.
  • You thrive in the "grey area." You see messy data and ambiguous processes as a puzzle to solve rather than a roadblock.


You Will

  • Segment the Strategy: Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency.
  • Build the Health Engine: Develop a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account base.
  • Operationalize the "Hive-Mind": Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks.
  • Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk.
  • Mentor & Measure: Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.

You Have


Must Have:

  • Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).
  • Analytical Proficiency: Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance.
  • Systems Thinking: Ability to design processes that scale; you've successfully implemented a new tool, workflow, or playbook in the past.
  • High Emotional Intelligence: A coaching-first management style that fits our supportive, collaborative culture.

Nice to Have:

  • Technical Literacy: Ability to work with advanced data visualization tools.
  • CS Ops Familiarity: Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero).
  • Experience with the automotive industry

Interview Process

1. Initial Screen - 30min

2. Hiring Manager Interview - 45min

3. Case Study Assessment - 45min

4. Cross-Functional Interview - 30min

Problem Solving Exercise - 60min

*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20-30min.

We Offer

  • 100% remote work environment
  • Medical, Dental and Vision insurance within 30 days
  • 100% employer-paid medical insurance
  • Equity package
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Growth & Wellness Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative, high ownership culture
  • Opportunities for development and career growth

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.


We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.