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Customer Success Associate Remote Jobs in Austin, TX

Certinia

Customer Success Operations Manager

Austin, TX · On-site +1

$106K - $157K/yr

Customer Success Operations Manager Remote US WHO WE ARE Certinia delivers a Services-as-a-Business ... by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more ...

Lumenci

GTM & Customer Success Lead - AI Platform

Austin, TX · On-site +1

$135K - $190K/yr

Lumenci is seeking a GTM & Customer Success Lead - AI Platform to help launch, commercialize, and ... Remote (possibility to work Hybrid from our Austin office) Location: US-based Remote This role may ...

Measured

Sr. Manager, Customer Success

Austin, TX · Remote

As a senior leader within a customer-success-driven organization, you will represent the full ... Values diversity and integrity Benefits * 100% Remote * Competitive Total Rewards and flexible paid ...

Measured

Sr. Manager, Customer Success

Austin, TX · Remote

As a senior leader within a customer-success-driven organization, you will represent the full ... Values diversity and integrity Benefits * 100% Remote * Competitive Total Rewards and flexible paid ...

Measured

Sr. Manager, Customer Success

Austin, TX · On-site +1

As a senior leader within a customer-success-driven organization, you will represent the full ... Values diversity and integrity Benefits * 100% Remote * Competitive Total Rewards and flexible paid ...

Workiva

Spring 2027 Intern - Customer Success

Austin, TX · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

NinjaOne

Customer Success Manager, Channel

Austin, TX · On-site +1

$150K - $151K/yr

Description About the Role The Customer Success Manager, Channel is responsible for achieving sales ... We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with ...

Rechat Inc

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to serve as a trusted technical partner for our enterprise customers. This role sits at the intersection ...

SpaceX

Business Analyst (Customer Success)

Bastrop, TX · Remote

BUSINESS ANALYST (CUSTOMER SUCCESS) Starlink, our revolutionary satellite constellation, delivers low-latency broadband internet worldwide, connecting consumers in remote and underserved areas. This ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Austin, TX

Customer Success Associate Remote information

See Austin, TX salary details

$18.3K

$52.5K

$92.2K

How much do customer success associate remote jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success associate remote in Austin, TX is $52,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,900.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are popular job titles related to Customer Success Associate Remote jobs in Austin, TX?

For Customer Success Associate Remote jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Austin, TX look for?

The top searched job categories for Customer Success Associate Remote jobs in Austin, TX are:

What cities near Austin, TX are hiring for Customer Success Associate Remote jobs?

Cities near Austin, TX with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Austin, TX as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $52,525 per year, or $25.3 per hour.

Customer Success Operations Manager

Certinia

Austin, TX • On-site, Remote

$106K - $157K/yr

Full-time

Posted 21 days ago

Job description

Customer Success Operations Manager
Remote US
WHO WE ARE
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions-delivered on Salesforce's leading cloud platform-provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.
THE ROLE
We are seeking a highly motivated Post-Sales Operations professional to join the Customer Operations team. The role will have a focus on long-term strategic projects, innovation leveraging AI, and management of critical technology needed for Customer Operations (CO). This is a great opportunity to gain a broad perspective and have a direct impact on the company's growth. The ideal candidate is self-motivated, detail oriented, and passionate about helping sales and partner teams execute and succeed.
WHAT YOU WILL DO IN THIS ROLE
  • System Administration: Own and maintain the CS/CX technology stack (CRM, health scoring tools, customer journey/engagement platforms, reporting dashboards), ensuring data integrity, integration reliability, and consistent configuration across systems.
  • System Administration: Administer and optimize CS Cloud objects, fields, and workflows specific to Customer Success and Customer Experience, partnering with IT/RevOps to implement changes without disrupting live operations.
  • Data Integrity: Troubleshoot and resolve data quality and system issues across the CS tech stack, acting as the first point of escalation for tool-related questions from the broader CS/CX team.
  • Data Integrity & Hygiene: Perform regular audits of CRM and CS Cloud data to ensure client records, account statuses, and account activity are accurate for corporate reporting.
  • Reporting & Analytics: Build and maintain reporting and analytics infrastructure (dashboards, scorecards, automated alerts) that gives CS/CX leaders real-time visibility into account health, churn risk, and customer engagement signals.
  • Process Engineering & Management: Design, document, and rollout core CS/CX processes (onboarding handoffs, health check cadences, escalation paths, renewal workflows) within the tech stack to ensure consistency across team members and customer segments.
  • Change Management: Lead the rollout of new operational initiatives, tools, or policies, including the creation of training & enablement materials and conducting workshops to ensure adoption of new systems and workflows across the organization.
  • Business Management: Identify process inefficiencies through data analysis - using tool-generated reporting to surface bottlenecks, inconsistent workflows, or gaps in coverage - and recommend practical fixes.
  • Strategy Execution: Partner with CS/CX leadership to translate strategic priorities into operational requirements, ensuring process changes are reflected accurately in system configuration and reporting.
  • Renewal & Forecasting: Drive the quarterly forecasting process by analyzing upcoming renewals and predicted churn to provide leadership with financial outlooks.
  • Compensation Design & Management: collaborate with leadership to design annual compensation model for the Customer Success team ensuring that KPIs can be successfully automated in compensation management software (CMS)
  • NPS Ownership: Launch and facilitate semi-annual Net Promoted Score (NPS) surveys across customer segments; analyze response data to identify core drivers of satisfaction and churn risk

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
  • 8+ years of experience in Revenue/Customer Operations, Sales Operations, or a similar operations role, ideally supporting Customer Success or Customer Experience functions in a B2B SaaS environment.
  • Hands-on administration experience with Salesforce (or a comparable CRM), including object/field configuration, workflow automation, and report/dashboard building - direct admin experience strongly preferred over end-user experience only.
  • Proficiency with data analysis and reporting tools (Excel/Google Sheets at an advanced level; SQL or BI tools like Tableau/Looker a plus) to manipulate, analyze, and visualize customer data.
  • Experience working within or supporting a customer health scoring or churn risk model, understanding how signals (usage, support volume, sentiment, renewal data) feed into predictive or risk-based frameworks.
  • Familiarity with CS/CX platforms and adjacent tools (e.g., Gainsight, Totango, ChurnZero, Salesforce Experience Cloud, survey/NPS tools) - direct experience with one or more is a strong plus.
  • Working knowledge of AI-enabled operations tools (AI-assisted reporting, chatbots, agent-based tools) and comfort evaluating or piloting new technology as part of the stack.
  • Strong process orientation - demonstrated ability to document workflows, identify inefficiencies, and translate operational strategy into scalable, repeatable process design.
  • Excellent cross-functional communication skills, with experience partnering across CS, CX, Sales, IT, and RevOps stakeholders to align tooling and process decisions.
  • Detail-oriented and self-directed, comfortable managing multiple concurrent projects in a fast-paced, evolving environment where processes and systems are still being formalized.
  • Demonstrated ability with project management of technology suites being self implemented and maintained within the business
  • Ability to work cross-functionally, with multiple teams and stakeholders
  • Ability to thrive in high-intensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency
  • Must be results oriented and able to move forward in a sometimes ambiguous environment
  • BS/BA required

WHAT ELSE WOULD BE GREAT
  • CS Platform Admin (CS Cloud, Gainsight, Totango)
  • SalesForce certifications
  • CS Certifications
  • Claude AI experience
  • Google Gemini and Gem experience

Salary Range: $106,500 - $157,000 + 15% bonus
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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