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Customer Success Associate Remote Jobs in Austin, TX

SpaceX

Sr. Business Analyst (Customer Success)

Bastrop, TX · Remote

$92K - $118K/yr

SR. BUSINESS ANALYST (CUSTOMER SUCCESS) Starlink, our revolutionary satellite constellation, delivers low-latency broadband internet worldwide, connecting consumers in remote and underserved areas.

HUB

Client Success Manager

Austin, TX · Remote

$75K - $80K/yr

Remote Classification: Full Time Reports To : VP of Financial Wellness Compensation : $75,000-$80 ... We are committed to the highest Ethics, Competency, Customer Service, and providing our valued ...

Bazaarvoice

Client Success Manager

Austin, TX · Remote

$70K - $76K/yr

If this compensation is somewhere close to your desired range, we encourage you to apply! #LI-Remote #LI-JM1 Why join Bazaarvoice? Customer is key We see our own success through our customers ...

InsCipher

Tax Associate

Austin, TX · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

Tax Associate

San Marcos, TX · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

Certinia

Enterprise Account Executive

Austin, TX · On-site +1

$141K - $170K/yr

The company's Professional Services Automation (PSA), Customer Success (CS), and Financial ... by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more ...

ActivTrak

Associate Technical Account Manager

Austin, TX · On-site +1

Partnering with our Customer Success Managers (CSMs), the TAM will manage the technical needs of ... Position is remote within the US * Minimal travel * Limited physical demands This is an incredible ...

Higharc

Customer Training Lead

Austin, TX · Remote

... Success, and Implementation to make sure what you're teaching reflects where the platform actually ... Lead virtual training sessions for remote customers, adapting your delivery to keep it effective ...

Higharc

Customer Training Lead

Austin, TX · On-site +1

... Success, and Implementation to make sure what you're teaching reflects where the platform actually ... Lead virtual training sessions for remote customers, adapting your delivery to keep it effective ...

NinjaOne

Renewal & Collections Specialist

Austin, TX · On-site +1

$18.25 - $24.75/hr

This role sits between Finance and Customer Success, owning an assigned portfolio of accounts ... Hybrid remote in Tampa, FL or Austin, TX. In the office 3 days per week. What You'll Be Doing ...

Certinia

Enterprise XL Account Executive

Austin, TX · On-site +1

$156K - $175K/yr

The company's Professional Services Automation (PSA), Customer Success (CS), and Financial ... by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Austin, TX

Customer Success Associate Remote information

See Austin, TX salary details

$18.3K

$52.5K

$92.2K

How much do customer success associate remote jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success associate remote in Austin, TX is $52,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,900.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are popular job titles related to Customer Success Associate Remote jobs in Austin, TX?

For Customer Success Associate Remote jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Austin, TX look for?

The top searched job categories for Customer Success Associate Remote jobs in Austin, TX are:

What cities near Austin, TX are hiring for Customer Success Associate Remote jobs?

Cities near Austin, TX with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Austin, TX as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $52,525 per year, or $25.3 per hour.

Sr. Business Analyst (Customer Success)

SpaceX

Bastrop, TX • Remote

$92K - $118K/yr

Full-time

Re-posted 13 days ago

Key responsibilities

  • Perform in-depth analyses of consumer metrics, including LTV, CAC, churn rates, and cohort performance, using SQL queries and statistical methods.

  • Develop forecasting models for subscriber growth, revenue, and market penetration, incorporating external factors.

  • Create and maintain reporting dashboards and visualizations to track KPIs related to consumer acquisition, retention, and engagement.

SpaceX rating

8.7

Company rating: 8.7 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

16th of 72 rated aerospace companies

Job description

SR. BUSINESS ANALYST (CUSTOMER SUCCESS)

Starlink, our revolutionary satellite constellation, delivers low-latency broadband internet worldwide, connecting consumers in remote and underserved areas. The team drives consumer adoption and expansion by analyzing market trends, optimizing acquisition strategies, and informing pricing and retention initiatives. This role will focus on consumer metrics and insights, conducting research and reporting to support data-driven decisions that accelerate subscriber growth and enhance user value. Our ideal candidate is a proactive analyst with a blend of quantitative skills and curiosity for market dynamics, capable of turning complex data into actionable strategies for consumer growth.

RESPONSIBILITIES:

  • Perform in-depth analyses of consumer metrics, including Lifetime Value (LTV), Customer Acquisition Cost (CAC), churn rates, and cohort performance, using SQL queries and statistical methods to uncover trends and opportunities
  • Develop forecasting models for subscriber growth, revenue projections, and market penetration, incorporating external factors like competitive landscapes and economic indicators
  • Create and maintain reporting dashboards and visualizations (e.g., using Tableau, Power BI, or Looker) to track key performance indicators (KPIs) for consumer acquisition, retention, and engagement
  • Conduct market research and price analysis, evaluating elasticity, competitive pricing, and promotional impacts to recommend optimizations that drive revenue and affordability
  • Collaborate cross-functionally with marketing, product, and sales teams to integrate insights into growth strategies, including A/B testing support and scenario planning
  • Identify data gaps and work with engineering teams to improve data collection for consumer use cases, ensuring robust datasets for ongoing analysis
  • Deliver presentations and reports to stakeholders, translating technical findings into clear, business-oriented recommendations that influence decision-making
  • Support ad-hoc research projects, such as regional market assessments or emerging trends in broadband adoption, blending qualitative insights with quantitative rigor

BASIC QUALIFICATIONS:

  • Bachelor's degree
  • 5+ years of professional experience in business analytics, consulting, market research, or growth operations
  • 3+ years of experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
  • 1+ years of experience leading projects

PREFERRED SKILLS AND EXPERIENCE:

  • Bachelor's degree in business, economics, statistics, computer science, or a related quantitative field
  • Advanced SQL skills, including complex joins, window functions, and query optimization
  • Experience with forecasting, financial metrics (e.g., LTV, CAC), or pricing analysis
  • Proficiency in statistical modeling and forecasting techniques (e.g., time-series analysis, regression in Python or R)
  • Experience with ETL processes, data pipelines, or automation scripting (e.g., Python, VBA)
  • Background in high-growth consumer tech environments, startups, or consulting firms with a focus on customer acquisition and retention
  • Strong research skills, including familiarity with market intelligence tools (e.g., surveys, competitive analysis platforms)
  • Excellent communication abilities, with a track record of presenting insights to non-technical audiences and influencing cross-functional teams
  • Project management experience, including prioritizing tasks in fast-paced settings and collaborating with diverse stakeholders

ADDITIONAL REQUIREMENTS:

  • Position may involve extended hours and weekend work as needed
  • This position may require travel between various SpaceX sites

What SpaceX employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About SpaceX

Sourced by ZipRecruiter

Industry

Aerospace product and parts manufacturing, data services, guided missile and space vehicle manufacturing and satellite telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Hawthorne, CA, US

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