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Customer Success Associate Remote Jobs in Virginia

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

EverDriven

Customer Success Manager

Arlington, VA · Remote

This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ... or customer success role • Strong interpersonal and communication skills, with the ability to ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

EverDriven

Customer Success Manager

Virginia Beach, VA · Remote

This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ... or customer success role • Strong interpersonal and communication skills, with the ability to ...

EverDriven

Customer Success Manager

Richmond, VA · Remote

This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ... or customer success role • Strong interpersonal and communication skills, with the ability to ...

Motorola Solutions

Customer Success Manager

Richmond, VA · Remote

$110K - $125K/yr

We are seeking a highly motivated and experienced Customer Success Manager to drive customer ... The actual offer will be based on the individual candidate. #LI-MP2 #LI-REMOTE Basic Requirements

Trellix

Customer Success Manager

Reston, VA · Remote

Customer Success Manager About Trellix Trellix is a global company redefining the future of ... Remote US About the Role: * In this role you have a tremendous opportunity to apply your passion ...

Cleo

Customer Success Manager

Richmond, VA · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Nelnet

Customer Success Manager- CampusGuard

Richmond, VA · Remote

$75K - $85K/yr

... LI-CW1 #LI-Remote Our benefits package includes medical, dental, vision, HSA and FSA, generous ... Nelnet is committed to providing a welcoming and respectful workplace where all associates have the ...

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Customer Success Associate Remote information

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$18.3K

$52.5K

$92.2K

How much do customer success associate remote jobs pay per year?

As of Jun 16, 2026, the average yearly pay for customer success associate remote in Virginia is $52,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,900.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

Do CSMS make good money?

Customer Success Managers (CSMs) in a remote role typically earn a salary that ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. Many also receive performance bonuses and benefits, making the role financially rewarding for those with strong communication and problem-solving skills.

Is remote CSR a stressful job?

A remote Customer Success Associate role can involve handling customer inquiries, troubleshooting issues, and maintaining client relationships, which may lead to stress during high-volume periods or challenging interactions. However, many remote CSRs find that flexible schedules and the ability to work from home help manage stress levels, especially when supported by proper training and clear communication tools.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

How to become a remote CSM?

To become a remote Customer Success Manager (CSM), candidates typically need a bachelor's degree in a relevant field, strong communication and problem-solving skills, and experience in customer service or account management. Familiarity with customer success tools like CRM software and the ability to work independently are also important. Gaining certifications such as Customer Success Manager (CSM) certification can enhance prospects.

How to make $80,000 a year working from home?

A Customer Success Associate working remotely can reach an $80,000 annual salary by gaining experience, developing strong communication and technical skills, and working for companies that offer competitive pay and performance bonuses. Advancing to senior or specialized roles, obtaining relevant certifications, and demonstrating measurable success can also increase earning potential.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Virginia? The most popular types of Customer Success Remote jobs in Virginia are:
What are popular job titles related to Customer Success Associate Remote jobs in Virginia? For Customer Success Associate Remote jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Virginia look for? The top searched job categories for Customer Success Associate Remote jobs in Virginia are:
What cities in Virginia are hiring for Customer Success Associate Remote jobs? Cities in Virginia with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Virginia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,536 per year, or $25.3 per hour.
Customer Success Associate

Customer Success Associate

Clearpoint Strategy

Arlington, VA • On-site, Remote

$50K - $70K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

Job description

The Customer Success Associate (CSA) is an early-career role on ClearPoint's Customer Success team. CSAs own a portfolio of small and mid-market accounts end-to-end and partner with CSMs and CS Leadership on larger accounts. The CSA is the customer's primary advisor for strategy execution inside ClearPoint, responsible for evaluating each customer's situation and determining the right approach to setup, coaching, and growth. This is not a checklist role. It is a judgment role. CSAs decide what each account needs, when to push back on a customer request, when to escalate, and what to recommend at renewal. Our customers should walk away from every interaction smarter and better positioned to be the hero inside their organization. That sometimes means redirecting a request that won't actually serve them, recommending a different scope, or holding the line on a best practice. It always means showing up as a partner who knows the work.
This is an AI-first role. CSAs work side-by-side with Agency's Kai, our AI teammate, and Fin, our AI support teammate, from day one. They design AI-driven workflows for their accounts and support, weigh what AI produces against what their customer actually needs, and make the call on when to use it, refine it, or set it aside. The CSAs who succeed here will be doing the work of two or three traditional CSAs because of how they use AI.
The ideal candidate is smart, hard-working, hungry, and humble-eager to learn without an ego, motivated to own outcomes, and a genuine team player. You read the agenda before the meeting and the report after it. You ask good questions. You don't need to be told twice.
Primary Responsibilities
This role's primary duty is advising ClearPoint customers on how to execute their strategy inside the platform and exercising independent judgment on the matters listed below. Specifically, the CSA will:
  • Own a portfolio of small and mid-market customers end-to-end. The CSA decides how each account is structured, what the success plan looks like, when to engage, and what to recommend. The CSA is the primary point of contact and the primary decision-maker on day-to-day account strategy.
  • Make renewal and expansion recommendations. The CSA assesses account health, identifies risk and expansion signals, and makes the recommendation to leadership on renewal terms, expansion opportunities, and at-risk interventions. These recommendations directly influence revenue decisions.
  • Triage and respond to customer support tickets. Work alongside Fin and if needed, our CSE Team, to ensure quick, accurate resolution times for our customers.
  • Evaluate customer requests. Decide when to fulfill a request, when to push back, when to redirect, and when to escalate. Customers do not always know what they need; the CSA's job is to diagnose and advise, not to take orders.
  • Advise customers on strategy execution methodology. Coach customers on Balanced Scorecard, OKR, and ClearPoint best practices. Shape how the customer's leadership team runs its strategy process - the practice that drives the organization's priorities, investments, and accountability.
  • Design and run customer working sessions when they add value. The CSA decides cadence, agenda, and approach based on account-specific judgment-not a fixed playbook.
  • Partner with CSMs on Enterprise and Growth accounts by leading defined workstreams: customer research, working-session prep, customer-facing materials, and analysis. The CSA owns these workstreams end-to-end - how the work is approached and what it produces.
  • Drive product adoption by deciding which features matter for each account and how to position them against the customer's goals.
  • Design AI-driven workflows. Build prompts, workflows, and automations using Agency and other AI tools. decide what to keep from AI output, catch errors, and own the final work product.
  • Provide structured product feedback to Product, Sales, and Marketing as a voice of the customer.
  • Contribute to internal initiatives that improve how the CS team operates.
This job description is not a comprehensive list of duties. Responsibilities and activities may change at any time, with or without notice-often quickly.
What Success Looks Like
We measure CSAs on outcomes, not inputs:
  • Strategic Coaching. Customers see you as someone who knows the work and helps them think more clearly-not just as a software contact.
  • Onboarding and Adoption. Your customers reach first value quickly and feel set up for long-term success.
  • Retention and Expansion. Your renewal recommendations are sound. Your customers renew because ClearPoint is critical to their work, and they grow because you helped them see what was possible.
  • Support. Our customers have their issue resolved correctly, the first time and give high CSAT scores.
  • Judgment Quality. The decisions you make on account strategy, escalation, and customer requests hold up over time.
  • AI Leverage. You consistently demonstrate that AI is multiplying your output-your responsiveness, your depth, your reach.
  • Trajectory. You're visibly getting better month after month.

The Work Pace
As an exempt role, the CSA is expected to manage their own time and energy to deliver outcomes. We don't track hours and we don't expect a 9-to-5. We also don't ask anyone to work 996. The reality sits in between: this is a startup environment, things move fast, and CSAs are trusted to be present when it matters and to step back when it doesn't. What you get in exchange is the chance to shape things and make an impact from day one. Your judgment matters, your work gets seen, and you grow fast. The CSA role is a launchpad into the CSM and higher-level roles.
The Work Environment
  • This position is fully remote but candidates must live in the greater DC metro area (DC, MD, VA, PA).
  • Expectation of 2-3 days per month in-office or in-person for team events, working sessions, and customer meetings.
Living the ClearPoint Values
We hire and promote against our core values. Even at the entry level, you should be able to talk about how you have lived each of them-from school, internships, prior jobs, sports, volunteer work, anywhere:
  • We Care About The Customer. A time you made someone else look like the hero-where they walked away looking smart because of how you showed up.
  • We Play To Win. A time you held yourself accountable for great work and put your best foot forward, even when nobody was watching.
  • We Are Passionate. A time you worked hard, got stuff done, and still made it fun for the people around you.
  • We Are Exceptionally Open. A time you flagged a problem early, asked the awkward question, or surfaced something uncomfortable instead of letting it sit.
  • We Are Welcoming. A time you helped someone with a different background or perspective feel included and able to do their best work.

Who You Are
  • Hungry. You want the work. You want to learn. You want to be good at this.
  • Humble. You ask questions, you take feedback, and you don't pretend to know things.
  • Comfortable making decisions with incomplete information. You can form a point of view, defend it, and adjust when the facts change.
  • AI-fluent or AI-curious. You already use AI in your day-to-day.
  • A clear communicator. You write well, you listen, and you can explain things well.
  • Organized. You can juggle a portfolio of accounts and prioritize without dropping balls.
  • Curious. You read. You poke at the edges. You want to understand why, not just what.
Preferred Education and Experience
  • Bachelor's degree or four years of relevant experience.
  • Working fluency with Microsoft Office Suite required.
  • Hands-on experience using AI tools (Claude, ChatGPT, Agency, Copilot, etc.)
  • Previous coursework or experience in strategy or performance management preferred.
  • Customer-facing experience, particularly in technology, preferred.
Base Salary Range
  • $50,000 - $70,000
  • Performance-based bonus program
Benefits
  • Competitive salary commensurate with your experience
  • Performance-based bonus program
  • 100% paid health insurance & dental insurance
  • 401(k) program
  • Open vacation policy
  • Professional development, training, and mentorship programs
Why work for ClearPoint?
  • Chance to get in on the "ground floor" of a tech company with startup energy
  • Ability to make a difference from day one
  • Fantastic colleagues and customers
  • Employee referral bonuses to encourage the addition of great new people to the team
  • Team events and offsite retreats
  • Company organized volunteer days
Eligibility
  • Candidates must live within ~100-150 miles of Arlington, VA and live and work in the following states: VA, DC, MD, PA.
  • Employment is contingent upon successful completion of the I9 Federal work authorization verification. We don't offer visa sponsorship or work permits.
  • Employment is contingent upon successful background and reference checks.

Interested?
Please read this posting carefully, visit our website, learn about us, and then apply. To be considered, please fill out the form and attach your resume. We needed someone yesterday, and we are excited to grow our team, so if you're a good fit, expect this process to move quickly.
Pre-Employment Background Checks
All offers of employment are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary and may include: Social Security Verification, Criminal History, Credit History, Personal and Professional References, social media, Prior Employment Verification, Educational Verification, and Motor Vehicle Records. ClearPoint reserves the right to modify this policy at any time without notice.
EEO Statement
ClearPoint Strategy provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or genetics. We seek to build a diverse staff representative of the communities we serve. All qualified applicants are strongly encouraged to apply.
Physical Requirements
This is sedentary work requiring typing and other and repetitive motions. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for operation of a computer and for observing general surroundings and activities. The worker is not subject to adverse environmental conditions.

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