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Customer Success Associate Remote Jobs in Virginia

AvePoint

Partner Success Manager

Arlington, VA · Remote

Align AvePoint's product suite to deliver comprehensive solutions that meet partner business objectives and drive customer success. * Create individualized success plans for partners using ...

InsCipher

Tax Associate

Harrisonburg, VA · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

Tax Associate

Hampton, VA · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

Tax Associate

Norfolk, VA · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

Tax Associate

Williamsburg, VA · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

Tax Associate

Richmond, VA · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

Tax Associate

Chesapeake, VA · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

Tax Associate

Virginia Beach, VA · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

Tax Associate

Annandale, VA · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

Tax Associate

Lynchburg, VA · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

Telus Digital

$132K - $165K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions ... The Opportunity As Director, Client Success for our Microsoft client account, you will serve as the ...

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All JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Virginia

Customer Success Associate Remote information

See Virginia salary details

$18.3K

$52.5K

$92.2K

How much do customer success associate remote jobs pay per year?

As of Jun 16, 2026, the average yearly pay for customer success associate remote in Virginia is $52,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,900.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

Do CSMS make good money?

Customer Success Managers (CSMs) in a remote role typically earn a salary that ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. Many also receive performance bonuses and benefits, making the role financially rewarding for those with strong communication and problem-solving skills.

Is remote CSR a stressful job?

A remote Customer Success Associate role can involve handling customer inquiries, troubleshooting issues, and maintaining client relationships, which may lead to stress during high-volume periods or challenging interactions. However, many remote CSRs find that flexible schedules and the ability to work from home help manage stress levels, especially when supported by proper training and clear communication tools.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

How to become a remote CSM?

To become a remote Customer Success Manager (CSM), candidates typically need a bachelor's degree in a relevant field, strong communication and problem-solving skills, and experience in customer service or account management. Familiarity with customer success tools like CRM software and the ability to work independently are also important. Gaining certifications such as Customer Success Manager (CSM) certification can enhance prospects.

How to make $80,000 a year working from home?

A Customer Success Associate working remotely can reach an $80,000 annual salary by gaining experience, developing strong communication and technical skills, and working for companies that offer competitive pay and performance bonuses. Advancing to senior or specialized roles, obtaining relevant certifications, and demonstrating measurable success can also increase earning potential.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Virginia? The most popular types of Customer Success Remote jobs in Virginia are:
What are popular job titles related to Customer Success Associate Remote jobs in Virginia? For Customer Success Associate Remote jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Virginia look for? The top searched job categories for Customer Success Associate Remote jobs in Virginia are:
What cities in Virginia are hiring for Customer Success Associate Remote jobs? Cities in Virginia with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Virginia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,536 per year, or $25.3 per hour.
Customer Success Technical Leader (TAM : Splunk Core Platform, DoD/INTEL)

Customer Success Technical Leader (TAM : Splunk Core Platform, DoD/INTEL)

Cisco

Mclean, VA • On-site, Remote

$171K - $223K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Cisco Systems rating

8.0

Company rating: 8.0 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

47th of 139 rated electronics manufacturers

Job description

The application window is expected to close on:
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Meet the Team
As a Customer Success Platform Area TAM, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.
Are you up for the challenge?
  • Highly skilled and aligned to Splunk's Core licensed product, such as Enterprise and Cloud.
  • Aligned to a specific Area to strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.
  • Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to:
  • Onboarding & Enablement - deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones
  • Proactively engaging Area aligned Technical Success Engineers to review and assess their account's health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date.
  • Proactively engaging Customer Success Executives on adoption/use case-related work opportunity.
  • Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes.
Customer Success Area TAM, you will:
  • Be passionate about customers and deliver impactful solutions.
  • Address organizations' complex technical challenges, proactively identifying and resolving issues before they impact the customer.
  • Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment.
  • Guide account team members and customers on optimal use of the Splunk Platform. Provide recommendations for a customer's overall technical health.
  • Deliver strategic, case-based technical consulting (up to 90 days).
  • Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.
  • Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions.
  • Deliver customer onboarding enablement-based workshops and achieve success milestones.
  • Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.
Minimum Qualifications
  • Several years of experience administering and using Splunk Core (Enterprise/Cloud).
  • Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.
  • Strong SPL (Search Processing Language) skills are essential.
  • Solid experience in technical consulting or big-data analytics.
  • TS/SCI Clearance
Preferred Qualifications
  • Strong understanding of common enterprise applications.
  • Statistical and analytical modeling skills are a plus.
  • Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.
  • Hands-on experience with Splunk product implementation of focus and Splunk Cloud.
  • Experience with cloud migration projects.

Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $171,900.00 to $223,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
  • 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
  • Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
  • Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
  • Additional paid time away may be requested to deal with critical or emergency issues for family members
  • Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
  • .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
  • 1.5% of incentive target for each 1% of attainment between 50% and 75%;
  • 1% of incentive target for each 1% of attainment between 75% and 100%; and
  • Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$187,200.00 - $280,600.00
Non-Metro New York state & Washington state:
$171,900.00 - $256,900.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

What Cisco Systems employees say

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About Cisco Systems

Sourced by ZipRecruiter

Cisco Systems, a global tech titan based in San Jose, CA, US, operates in the information technology and services industry. Founded in 1984, the company was derived from a project between two computer scientists from Stanford University. They aimed to connect different networks of computer systems at the university, resulting in the first multi-protocol router, and subsequently, the birth of Cisco. As an industry-leading manufacturer of networking hardware and telecommunications equipment, Cisco's product and services range includes routers, switches, firewall devices, and telecommunication technology. The company's mission, "to shape the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners," is a testament to its pursuit of technology-forward innovation and customer satisfaction.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

San Jose, CA, US

Year founded

1984

Social media

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