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Customer Solutions Manager Jobs (NOW HIRING)

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

You'll lead our Customer Solutions team, strengthen customer relationships, and drive service ... Lead escape/crisis management when delivery or quality issues arise--keeping stakeholders aligned ...

Innago

Customer Solutions Manager

Cincinnati, OH · Remote

$40K - $50K/yr

Additionally, you will be tasked with top-of-funnel sales management, including tasks related to customer relationship management and email marketing. In this role, building relationships with ...

Amazon

Sr. Customer Solutions Manager

Arlington, VA · On-site

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and build cloud native, modern solutions. You ...

Amazon

Sr. Customer Solutions Manager

Arlington, VA

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and build cloud native, modern solutions. You ...

LoanCare

Customer Solutions Manager - Remote

$64K - $121K/yr

Overview We are seeking to fill the role of Customer Solutions Manager. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

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Customer Solutions Manager information

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$26K

$80.9K

$201K

How much do customer solutions manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for customer solutions manager in the United States is $80,886.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $96,000.00 per year, depending on experience, location, and employer.

How does a Customer Solutions Manager typically collaborate with sales and product teams to address client needs?

As a Customer Solutions Manager, you’ll frequently act as a liaison between clients, sales representatives, and product development teams. Your role involves gathering client feedback, understanding their challenges, and working closely with internal stakeholders to tailor solutions or improve offerings. This often includes participating in cross-functional meetings, developing customized proposals, and ensuring that both the client’s objectives and the company’s capabilities are aligned. Effective communication and a strong grasp of product features are essential for success in this collaborative environment.

Is a CSA job stressful?

A Customer Solutions Manager role can be stressful due to high customer expectations, problem-solving demands, and managing multiple priorities. Success often depends on strong communication skills, organization, and the ability to handle pressure in a fast-paced environment.

What is a customer solution manager?

A Customer Solutions Manager is responsible for developing and implementing strategies to meet customer needs, often coordinating between sales, support, and technical teams. They analyze customer feedback, oversee service delivery, and utilize tools like CRM software to enhance customer satisfaction and retention.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and a strong understanding of customer management strategies and tools.

What does a Customer Solutions Manager do?

A Customer Solutions Manager is responsible for ensuring customer satisfaction by understanding client needs and delivering tailored solutions. They act as a liaison between the company and its customers, coordinating with internal teams to resolve issues, implement services, and provide support. Their role often involves managing customer relationships, troubleshooting problems, and driving improvements based on feedback. Overall, they play a key part in fostering long-term client partnerships and ensuring successful outcomes.

What does a solutions manager do?

A Customer Solutions Manager oversees the development and delivery of solutions to meet customer needs, coordinating between sales, technical teams, and clients. They analyze customer requirements, manage project timelines, and ensure successful implementation of products or services, often using tools like CRM software. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Customer Solutions Manager, and why are they important?

To thrive as a Customer Solutions Manager, you need strong problem-solving abilities, customer service experience, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and data analysis tools is commonly required. Exceptional communication, leadership, and conflict resolution skills help you build client trust and effectively manage teams. These skills and qualifications are essential for delivering tailored solutions that drive customer satisfaction and business retention.

What is the difference between Customer Solutions Manager vs Customer Support Specialist?

AspectCustomer Solutions ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer management or industry-specific toolsBasic technical knowledge, customer service training
Work EnvironmentClient-facing, strategic planning, cross-department collaborationSupport center, helpdesk, direct customer interaction
Employer & Industry UsageTech, SaaS, telecommunications, enterprise servicesRetail, tech, service industries, call centers

The Customer Solutions Manager focuses on strategic account management and tailored solutions for clients, often working closely with sales and product teams. In contrast, the Customer Support Specialist handles technical support and resolves customer issues directly. Both roles require strong communication skills, but the Solutions Manager emphasizes proactive client engagement, while the Support Specialist is more reactive in addressing customer concerns.

What cities are hiring for Customer Solutions Manager jobs? Cities with the most Customer Solutions Manager job openings:
What are the most commonly searched types of Customer Solutions jobs? The most popular types of Customer Solutions jobs are:
What states have the most Customer Solutions Manager jobs? States with the most job openings for Customer Solutions Manager jobs include:
Customer Solutions Manager jobs near you
Infographic showing various Customer Solutions Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $80,886 per year, or $38.9 per hour.
Customer Solutions Manager

Customer Solutions Manager

chromalloy

Windsor, CT • On-site

Other

Posted 9 days ago

Chromalloy rating

8.1

Company rating: 8.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

132nd of 433 rated machine equipment manufacturers

Job description

If you’re a customer-first leader who thrives in fast-moving, highly regulated environments, this role puts you at the center of the action. You’ll lead our Customer Solutions team, strengthen customer relationships, and drive service improvements that make a measurable difference.

What you’ll do

  • Lead and coach a high-performing Customer Solutions team to deliver reliable, transparent service and outstanding customer satisfaction.
  • Ensure timely, proactive communication and strong issue resolution—from first contact through closure.
  • Standardize best practices across reporting, performance reviews, and quarterly business reviews (QBRs).
  • Build and execute training and development plans that grow skills, confidence, and career paths for every team member.
  • Identify and implement process improvements that increase efficiency and elevate the customer experience.
  • Be the “voice of the customer,” translating feedback and performance metrics into internal action and customer-facing results.
  • Lead escape/crisis management when delivery or quality issues arise—keeping stakeholders aligned with clear, timely updates.
  • Partner with Sales and Business Development on quotes and renewals—pricing inputs, profitability, capability analysis, and business models.
  • Use customer insight and relationships to uncover opportunities that drive year-over-year growth and retention.

What you’ll bring

  • Bachelor’s degree plus 5+ years of relevant experience (or an equivalent combination of education and experience).
  • Experience in leadership and customer-facing work (management, sales, operations, quality, or customer service)—ideally in aerospace or another highly regulated industry.
  • Strong customer focus with a track record of translating requirements into consistent execution.
  • Comfort with shifting priorities, tight deadlines, and clear reporting in a dynamic environment.
  • Advanced Microsoft Office skills—especially Excel and PowerPoint.

Why you’ll love this role

  • Own key customer relationships and make visible, measurable improvements to service performance.
  • Lead a team and shape how work gets done—process, training, and communication standards.
  • Work cross-functionally with Sales, Operations, and Quality in a mission-critical, highly regulated environment.

What Chromalloy employees say

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