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Customer Solutions Manager Jobs (NOW HIRING)

Amazon

Customer Solutions Manager, US ISV

Herndon, VA · On-site

AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The ...

chromalloy

Manager, Customer Solutions

Orangeburg, NY · On-site

Job Summary We're looking for a Customer Solutions Manager to lead our Customer Solutions team and serve as the primary point of ownership for the customer experience within the local operating unit.

chromalloy

Manager, Customer Solutions

Orangeburg, NY · On-site

Job Summary We're looking for a Customer Solutions Manager to lead our Customer Solutions team and serve as the primary point of ownership for the customer experience within the local operating unit.

chromalloy

Manager, Customer Solutions

Orangeburg, NY · On-site

Job Summary We're looking for a Customer Solutions Manager to lead our Customer Solutions team and serve as the primary point of ownership for the customer experience within the local operating unit.

chromalloy

Manager, Customer Solutions

Orangeburg, NY · On-site

Job Summary We're looking for a Customer Solutions Manager to lead our Customer Solutions team and serve as the primary point of ownership for the customer experience within the local operating unit.

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Customer Solutions Manager information

See salary details

$26K

$80.9K

$201K

How much do customer solutions manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer solutions manager in the United States is $80,886.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $96,000.00 per year, depending on experience, location, and employer.

How does a customer solutions manager typically collaborate with sales and product teams to address client needs?

As a Customer Solutions Manager, you’ll frequently act as a liaison between clients, sales representatives, and product development teams. Your role involves gathering client feedback, understanding their challenges, and working closely with internal stakeholders to tailor solutions or improve offerings. This often includes participating in cross-functional meetings, developing customized proposals, and ensuring that both the client’s objectives and the company’s capabilities are aligned. Effective communication and a strong grasp of product features are essential for success in this collaborative environment.

What does a customer solutions manager do?

A Customer Solutions Manager is responsible for ensuring customer satisfaction by understanding client needs and delivering tailored solutions. They act as a liaison between the company and its customers, coordinating with internal teams to resolve issues, implement services, and provide support. Their role often involves managing customer relationships, troubleshooting problems, and driving improvements based on feedback. Overall, they play a key part in fostering long-term client partnerships and ensuring successful outcomes.

What are the key skills and qualifications needed to thrive as a customer solutions manager, and why are they important?

To thrive as a Customer Solutions Manager, you need strong problem-solving abilities, customer service experience, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and data analysis tools is commonly required. Exceptional communication, leadership, and conflict resolution skills help you build client trust and effectively manage teams. These skills and qualifications are essential for delivering tailored solutions that drive customer satisfaction and business retention.

What is the difference between Customer Solutions Manager vs Customer Support Specialist?

AspectCustomer Solutions ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer management or industry-specific toolsBasic technical knowledge, customer service training
Work EnvironmentClient-facing, strategic planning, cross-department collaborationSupport center, helpdesk, direct customer interaction
Employer & Industry UsageTech, SaaS, telecommunications, enterprise servicesRetail, tech, service industries, call centers

The Customer Solutions Manager focuses on strategic account management and tailored solutions for clients, often working closely with sales and product teams. In contrast, the Customer Support Specialist handles technical support and resolves customer issues directly. Both roles require strong communication skills, but the Solutions Manager emphasizes proactive client engagement, while the Support Specialist is more reactive in addressing customer concerns.

What cities are hiring for Customer Solutions Manager jobs? Cities with the most Customer Solutions Manager job openings:
What are the most commonly searched types of Customer Solutions jobs? The most popular types of Customer Solutions jobs are:
What states have the most Customer Solutions Manager jobs? States with the most job openings for Customer Solutions Manager jobs include:
Customer Solutions Manager jobs near you
Infographic showing various Customer Solutions Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $80,886 per year, or $38.9 per hour.

Senior Manager, QRC Customer Solutions

Flowserve

Pasadena, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Flowserve rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

113th of 487 rated machine equipment manufacturers

Job description

Job Summary:
At Flowserve, the Quick Response Centers (QRCs) are central to delivering on our promise of responsiveness, reliability, and customer focus. The QRC Customer Solutions Manager serves as the commercial and customer-facing leader for the assigned QRC network, responsible for driving quoting efficiency, pricing accuracy, and end-to-end order management performance.
This role ensures that every customer request-large or small-is handled with urgency, professionalism, and alignment to Flowserve's commercial strategy. Partnering closely with Sales, Operations, and Supply Chain, the QRC Customer Solutions Manager plays a key role in achieving customer satisfaction, revenue growth, and profitability targets.
Responsibilities:
  • Lead all front-end QRC commercial activities, including quotation development, pricing, and order management for assigned sites.
  • Serve as the primary customer interface within the QRC Network, ensuring clear communication, timely updates, and proactive issue resolution.
  • Drive quoting accuracy and turnaround performance, meeting established service-level targets and supporting the quick-turn business model.
  • Collaborate with Sales and Operations to balance customer requirements with manufacturing capacity and material availability.
  • Ensure compliance with Flowserve pricing governance and commercial policies while maintaining competitive positioning
  • Manage order lifecycle performance metrics, including quote response time, on-time delivery, order accuracy, and customer satisfaction.
  • Identify process improvement opportunities across quoting and order management to enhance speed, efficiency, and quality.
  • Support revenue and margin goals through disciplined pricing execution and effective coordination with Finance and Supply Chain.
  • Provide leadership to the local customer service and order management teams, reinforcing a culture of accountability, collaboration, and service excellence.
  • Communicate regularly with QRC leadership and cross-functional teams on order status, risks, and opportunities for improvements
  • Customer Focus: Champions customer needs through responsiveness, clear communication, and proactive problem solving.
  • Commercial Acumen: Understands the financial and strategic implications of pricing, cost, and delivery decisions
  • Collaboration: Builds strong cross-functional partnerships to deliver on customer commitments
  • Execution Excellence: Drives results through disciplined process management and a sense of urgency.
  • Continuous Improvement: Identifies and implements enhancements to improve cycle time, accuracy, and service levels

Required:
  • Minimum 7 years of experience in customer solutions, commercial operations, or sales support within an industrial or manufacturing environment.

Preferred:
  • Bachelor's degree in Business, Engineering, Supply Chain, or related discipline preferred.
  • Demonstrated experience with quoting, pricing, and order management processes; SAP or equivalent ERP system proficiency required.
  • Strong commercial acumen with the ability to balance customer expectations, cost, and delivery performance
  • Proven track record of improving process efficiency and customer satisfaction in a fast-paced environment.
  • Excellent communication and stakeholder management skills, with the ability to influence across functions and geographies.
  • High sense of urgency, ownership, and professional accountability consistent with Flowserve's core values.

Benefits Starting from Day 1:
  • Medical, Dental & Vision Insurance (including FSA and HSA options)
  • Life Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance
  • Short- and Long-Term Disability
  • Retirement Planning, 401(k) plan, & Financial Wellness Resources
  • Educational Assistance Program
  • Time Off Policies (including sick leave, parental leave, and paid vacation)

Eligibility requirements apply to some benefits and may depend on job classification

What Flowserve employees say

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About Flowserve

Sourced by ZipRecruiter

If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone! Flowserve Corporation is a multinational company, and one of the largest suppliers of industrial and environmental machinery such as pumps, valves, end face mechanical seals, automation, and services to the power, oil, gas, chemical and other industries. Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, pension plan, 401(k) and many other excellent benefits. NOTE: Drop the last paragraph

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

Year founded

1997

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