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Customer Solutions Manager Jobs (NOW HIRING)

Amazon

Customer Solutions Manager, US ISV

Herndon, VA · On-site

AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The ...

Cotiviti

$115K - $155K/yr

Overview Cotiviti is seeking a passionate and results-driven Technical Customer Solutions Manager to join our team and play a key role in driving long-term success for our clients through the ...

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Customer Solutions Manager information

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$26K

$80.9K

$201K

How much do customer solutions manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for customer solutions manager in the United States is $80,886.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $96,000.00 per year, depending on experience, location, and employer.

How does a Customer Solutions Manager typically collaborate with sales and product teams to address client needs?

As a Customer Solutions Manager, you’ll frequently act as a liaison between clients, sales representatives, and product development teams. Your role involves gathering client feedback, understanding their challenges, and working closely with internal stakeholders to tailor solutions or improve offerings. This often includes participating in cross-functional meetings, developing customized proposals, and ensuring that both the client’s objectives and the company’s capabilities are aligned. Effective communication and a strong grasp of product features are essential for success in this collaborative environment.

Is a CSA job stressful?

A Customer Solutions Manager role can be stressful due to high customer expectations, problem-solving demands, and managing multiple priorities. Success often depends on strong communication skills, organization, and the ability to handle pressure in a fast-paced environment.

What is a customer solution manager?

A Customer Solutions Manager is responsible for developing and implementing strategies to meet customer needs, often coordinating between sales, support, and technical teams. They analyze customer feedback, oversee service delivery, and utilize tools like CRM software to enhance customer satisfaction and retention.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and a strong understanding of customer management strategies and tools.

What does a Customer Solutions Manager do?

A Customer Solutions Manager is responsible for ensuring customer satisfaction by understanding client needs and delivering tailored solutions. They act as a liaison between the company and its customers, coordinating with internal teams to resolve issues, implement services, and provide support. Their role often involves managing customer relationships, troubleshooting problems, and driving improvements based on feedback. Overall, they play a key part in fostering long-term client partnerships and ensuring successful outcomes.

What does a solutions manager do?

A Customer Solutions Manager oversees the development and delivery of solutions to meet customer needs, coordinating between sales, technical teams, and clients. They analyze customer requirements, manage project timelines, and ensure successful implementation of products or services, often using tools like CRM software. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Customer Solutions Manager, and why are they important?

To thrive as a Customer Solutions Manager, you need strong problem-solving abilities, customer service experience, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and data analysis tools is commonly required. Exceptional communication, leadership, and conflict resolution skills help you build client trust and effectively manage teams. These skills and qualifications are essential for delivering tailored solutions that drive customer satisfaction and business retention.

What is the difference between Customer Solutions Manager vs Customer Support Specialist?

AspectCustomer Solutions ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer management or industry-specific toolsBasic technical knowledge, customer service training
Work EnvironmentClient-facing, strategic planning, cross-department collaborationSupport center, helpdesk, direct customer interaction
Employer & Industry UsageTech, SaaS, telecommunications, enterprise servicesRetail, tech, service industries, call centers

The Customer Solutions Manager focuses on strategic account management and tailored solutions for clients, often working closely with sales and product teams. In contrast, the Customer Support Specialist handles technical support and resolves customer issues directly. Both roles require strong communication skills, but the Solutions Manager emphasizes proactive client engagement, while the Support Specialist is more reactive in addressing customer concerns.

What cities are hiring for Customer Solutions Manager jobs? Cities with the most Customer Solutions Manager job openings:
What are the most commonly searched types of Customer Solutions jobs? The most popular types of Customer Solutions jobs are:
What states have the most Customer Solutions Manager jobs? States with the most job openings for Customer Solutions Manager jobs include:
Customer Solutions Manager jobs near you
Infographic showing various Customer Solutions Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $80,886 per year, or $38.9 per hour.
Senior Customer Solutions Manager

Senior Customer Solutions Manager

Westinghouse Electric Company, LLC

Cranberry Township, PA • Remote

$144K - $180K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the role:

As a Senior Fuels Business Manager, you will be accountable for Nuclear Fuel product portfolio sales to meet sales goals for new plant AP1000 fuel contracts in the Americas. You will lead efforts in developing the capture strategy working with the Solution Managers and Product Managers from the identification of an opportunity through negotiation and finalization of contracts. You will oversee implementing fuel contracts >$250M in value to meet goals to support new plant growth.

You will report to the Senior Fuels Business Director. This is a remote role.

Key Responsibilities:
  • Our Lead Capture strategy focuses on opportunities, including identifying bundling opportunities. It also involves cross-coordinating products to present customer-oriented solutions. Additionally, we work with Product Management and Account Management to define target price and target costs.
  • Responsible for Negotiations with the client until final contract signature, ensuring teamwork and agreement on all relevant WEC teammates including Account Managers, Solutions Management, Product Management, Legal, finance, and supporting organizations.
  • Lead customer presentations on AP1000 fuel technology and offerings.
  • Integrate with the new organization (APX) and align with EMEA fuel organization to support AP1000 fuel strategy.
  • Oversee the management of opportunities and upkeep within the customer relationship management tool for associated opportunities.
  • Build relationships with customer Fuel organizations, develop understanding of customer strategies and needs.
  • Lead LOA and offer processes within Westinghouse including presentation and obtaining agreement from WEC important partners to ensure offering meets Westinghouse target goals and Customer needs.
  • Grow non-AP1000 fuel sales into the non-Westinghouse OEM market, as determined by the NF staff.
Qualifications:
  • Bachelor\'s of Science degree required
  • 10 years of experience working at or with Nuclear Utilities.
  • Experience with on-site nuclear plant experience in a utility position or customer-facing role as a vendor.
  • Knowledge of Nuclear Utility buying processes
  • Knowledge of the Nuclear Fuel product line
  • Experience with AP1000 plant design and operations
  • Experience in business development
  • Experience leading moderate complexity contract negotiations (>$100M)
  • Financial experience
  • Management Experience

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $144,000 to $180,000 per year.

#LI-Remote

Why Westinghouse?

Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth. The following are representative of what we offer:

  • Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options

  • Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members

  • 401(k) with Company Match Contributions to support employees\' retirement

  • Paid Vacations and Company Holidays

  • Opportunities for Flexible Work Arrangements to promote work-life balance

  • Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers

  • Global Recognition and Service Programs to celebrate employee accomplishments and service

  • Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry\'s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

  • Safety and Quality

  • Integrity and Trust

  • Customer Focus and Innovation

  • Speed and Passion to Win

  • Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

Get connected with Westinghouse on social media: Twitter | Facebook | LinkedIn| YouTube

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