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Customer Solutions Manager Jobs in Minnesota (NOW HIRING)

RXO

Customer Solutions Manager

Minneapolis, MN · On-site

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Solutions Manager - LTL role supports LTL growth across RXO's sales organization by helping develop opportunities, shape solutions, and support strategic customer engagements. This ...

Entrust Corp.

Customer Solution Manager

Shakopee, MN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Solutions Manager (CSM) is a strategic, post-sale professional responsible for accelerating customer value realization, adoption, and long-term partnership outcomes across a select ...

Chewy

Solutions Manager

Minneapolis, MN

$100K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chewy is looking for a UKG Solution Manager to join our Labor Solutions team. In this role, you ... Customer Service focused approach to interactions with business partners and employee user ...

Ridgeview

Specialist HME Customer Solutions

Waconia, MN · On-site

$20.90 - $28.16/hr

Purpose of Job In this vital and fast-paced role, the Home Medical Equipment Customer Solutions ... Verifies insurance coverage at the onset of new services, as well as managing verification of ...

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All JobsCustomer Solutions JobsCustomer Solutions Manager JobsCustomer Solutions Manager Jobs in Minnesota

Customer Solutions Manager information

See Minnesota salary details

$25.5K

$79.2K

$196.9K

How much do customer solutions manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer solutions manager in Minnesota is $79,221.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $94,000.00 per year, depending on experience, location, and employer.

How does a customer solutions manager typically collaborate with sales and product teams to address client needs?

As a Customer Solutions Manager, you’ll frequently act as a liaison between clients, sales representatives, and product development teams. Your role involves gathering client feedback, understanding their challenges, and working closely with internal stakeholders to tailor solutions or improve offerings. This often includes participating in cross-functional meetings, developing customized proposals, and ensuring that both the client’s objectives and the company’s capabilities are aligned. Effective communication and a strong grasp of product features are essential for success in this collaborative environment.

What does a customer solutions manager do?

A Customer Solutions Manager is responsible for ensuring customer satisfaction by understanding client needs and delivering tailored solutions. They act as a liaison between the company and its customers, coordinating with internal teams to resolve issues, implement services, and provide support. Their role often involves managing customer relationships, troubleshooting problems, and driving improvements based on feedback. Overall, they play a key part in fostering long-term client partnerships and ensuring successful outcomes.

What are the key skills and qualifications needed to thrive as a customer solutions manager, and why are they important?

To thrive as a Customer Solutions Manager, you need strong problem-solving abilities, customer service experience, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and data analysis tools is commonly required. Exceptional communication, leadership, and conflict resolution skills help you build client trust and effectively manage teams. These skills and qualifications are essential for delivering tailored solutions that drive customer satisfaction and business retention.

What is the difference between Customer Solutions Manager vs Customer Support Specialist?

AspectCustomer Solutions ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer management or industry-specific toolsBasic technical knowledge, customer service training
Work EnvironmentClient-facing, strategic planning, cross-department collaborationSupport center, helpdesk, direct customer interaction
Employer & Industry UsageTech, SaaS, telecommunications, enterprise servicesRetail, tech, service industries, call centers

The Customer Solutions Manager focuses on strategic account management and tailored solutions for clients, often working closely with sales and product teams. In contrast, the Customer Support Specialist handles technical support and resolves customer issues directly. Both roles require strong communication skills, but the Solutions Manager emphasizes proactive client engagement, while the Support Specialist is more reactive in addressing customer concerns.

What are the most commonly searched types of Customer Solutions jobs in Minnesota? The most popular types of Customer Solutions jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Solutions Manager jobs? Cities in Minnesota with the most Customer Solutions Manager job openings:
Customer Solutions Manager jobs near you
Infographic showing various Customer Solutions Manager job openings in Minnesota as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,221 per year, or $38.1 per hour.

Customer Solutions Manager

RXO

Minneapolis, MN • On-site

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

RXO rating

6.6

Company rating: 6.6 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

270th of 361 rated logistics

Job description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
Compensation for this role is $70,000 - $85,000 annually. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.
The Customer Solutions Manager - LTL role supports LTL growth across RXO's sales organization by helping develop opportunities, shape solutions, and support strategic customer engagements.
This position works closely with enterprise sellers, SMB sales teams, and internal pricing and operations partners to identify opportunities, develop competitive LTL solutions, and position the business for successful execution once freight is awarded.
The role plays an important part in expanding RXO's LTL presence within existing accounts while helping sellers uncover and develop new opportunities across multiple sales channels.
What your day-to-day will look like:
  • Lead high performing customer experience interactions through engaging, coaching and developing team members.
  • Advance best practices and strategies to optimize customer experience and improve customer satisfaction scorecard.
  • Develop and implement documented standard operating procedures, systems and methodologies to ensure best customer service practices.
  • Implement quality assurance, productivity, and customer-service standards.
  • Leverage data to evaluate performance trends and to make recommendations for improved service.
  • Assess operational challenges and conditions to ensure employees are knowledgeable and able to effectively relay network updates to customers.
  • Review daily and weekly reports, monitor service targets and respond to changes in business.

At a minimum, you'll need:
  • 5 years of Sales or related experience
  • Experience with Microsoft Office, specifically advanced Excel proficiency including pivot tables, VLOOKUP, and analyzing multiple lines of data
  • Proven process improvement experience
  • Ability to work with multi-functional teams to meet goals

It'd be great if you also have:
  • Experience with a CRM or case management system
  • Knowledge of warehouse and transportation operations
  • Project Management Experience
  • Experience working in the transportation / logistics industry
  • Excellent verbal and written communication skills with the ability to manage difficult customer conversations.
  • Analytical and problem-solving skills
  • Leadership experience

Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
  • Competitive pay
  • Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
  • 401(k) retirement plan with up to 5% company match
  • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
  • Employee Assistance Program (EAP)
  • Tuition reimbursement, adoption assistance
  • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
  • Health Reimbursement Arrangement

Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

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