ZipRecruiter

Log In

1

Customer Solutions Manager Jobs in Georgia (NOW HIRING)

Radancy

Media Solutions Manager

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Through cross-functional team collaboration you'll ensure your customers are meeting their goals and KPIs. The Media Solutions Manager, High-Volume Talent Marketing is a specialized role focused on ...

Yancey Bros Co

Equipment Solutions Manager

Austell, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Equipment Solutions Manager is both a strategic and operational client-facing role focused on ... They act as a bridge between the Yancey Bros service capabilities and the customer's operational ...

Yancey Bros.co

Equipment Solutions Manager

Austell, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Equipment Solutions Manager is both a strategic and operational client-facing role focused on ... They act as a bridge between the Yancey Bros service capabilities and the customer's operational ...

Robert Half

Client Solutions Manager, M&C

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction. * Meet and exceed weekly business ...

Kuka AG

Solution Manager Cube Storage

Atlanta, GA · On-site

Make an impact Are you ready to turn complex customer needs into seamless, scalable intralogistics solutions? Join us as a Solution Manager and play a key role in designing next-generation Cube ...

Kuka AG

Solution Manager Cube Storage

Atlanta, GA · On-site

Make an impact Are you ready to turn complex customer needs into seamless, scalable intralogistics solutions? Join us as a Solution Manager and play a key role in designing next-generation Cube ...

Graitec

Solution Line Manager, Create

Atlanta, GA · On-site

Understand construction workflows and customer challenges * Ensure solutions are: * Technically ... Manage capacity, hiring, and skills development aligned with portfolio needs * Foster a culture of ...

GHJ

Business Solutions Manager - Search & Staffing

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Deliver exceptional customer service that results in repeat business and referrals. * Stay informed ... Who Thrives Here Successful Business Solutions Managers are: * Curious and naturally relationship ...

Oden Technologies

Solutions Engineer

Atlanta, GA · On-site

... Manager and Customer Success Engineers, ensuring technical and relationship responsibilities are clearly covered across the team • Build trusted relationships with customer technical leads, IT ...

Graitec

Solution Line Manager, Create

Atlanta, GA · On-site

Understand construction workflows and customer challenges * Ensure solutions are: * Technically ... Manage capacity, hiring, and skills development aligned with portfolio needs * Foster a culture of ...

next page

Showing results 1-20

All JobsCustomer Solutions JobsCustomer Solutions Manager JobsCustomer Solutions Manager Jobs in Georgia

Customer Solutions Manager information

See Georgia salary details

$22K

$68.3K

$169.7K

How much do customer solutions manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer solutions manager in Georgia is $68,299.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,300.00 and $81,100.00 per year, depending on experience, location, and employer.

How does a customer solutions manager typically collaborate with sales and product teams to address client needs?

As a Customer Solutions Manager, you’ll frequently act as a liaison between clients, sales representatives, and product development teams. Your role involves gathering client feedback, understanding their challenges, and working closely with internal stakeholders to tailor solutions or improve offerings. This often includes participating in cross-functional meetings, developing customized proposals, and ensuring that both the client’s objectives and the company’s capabilities are aligned. Effective communication and a strong grasp of product features are essential for success in this collaborative environment.

What does a customer solutions manager do?

A Customer Solutions Manager is responsible for ensuring customer satisfaction by understanding client needs and delivering tailored solutions. They act as a liaison between the company and its customers, coordinating with internal teams to resolve issues, implement services, and provide support. Their role often involves managing customer relationships, troubleshooting problems, and driving improvements based on feedback. Overall, they play a key part in fostering long-term client partnerships and ensuring successful outcomes.

What are the key skills and qualifications needed to thrive as a customer solutions manager, and why are they important?

To thrive as a Customer Solutions Manager, you need strong problem-solving abilities, customer service experience, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and data analysis tools is commonly required. Exceptional communication, leadership, and conflict resolution skills help you build client trust and effectively manage teams. These skills and qualifications are essential for delivering tailored solutions that drive customer satisfaction and business retention.

What is the difference between Customer Solutions Manager vs Customer Support Specialist?

AspectCustomer Solutions ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer management or industry-specific toolsBasic technical knowledge, customer service training
Work EnvironmentClient-facing, strategic planning, cross-department collaborationSupport center, helpdesk, direct customer interaction
Employer & Industry UsageTech, SaaS, telecommunications, enterprise servicesRetail, tech, service industries, call centers

The Customer Solutions Manager focuses on strategic account management and tailored solutions for clients, often working closely with sales and product teams. In contrast, the Customer Support Specialist handles technical support and resolves customer issues directly. Both roles require strong communication skills, but the Solutions Manager emphasizes proactive client engagement, while the Support Specialist is more reactive in addressing customer concerns.

What are the most commonly searched types of Customer Solutions jobs in Georgia?

The most popular types of Customer Solutions jobs in Georgia are:

What cities in Georgia are hiring for Customer Solutions Manager jobs?

Cities in Georgia with the most Customer Solutions Manager job openings:

Customer Solutions Manager jobs near you
Infographic showing various Customer Solutions Manager job openings in Georgia as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $68,299 per year, or $32.8 per hour.

Customer Solutions Specialist

Diversitech

Peachtree Corners, GA • On-site

Other

Posted 10 days ago

Job description


Job Details
Job Title:
Customer Solutions Specialist
Job Code:
CSS
Department:
Customer Service
Location:
Duluth, GA
Reports To:
eEcommerce Customer Experience Manager
FLSA Classification:
Non - Exempt
EEOC Classification:
Administrative Support Workers
Salary Grade:
Supervisory Responsibilities:
Yes No
Job Summary
The primary responsibility of the Customer Solutions Specialist is to provide exceptional service and support to customers through the effective resolution of inquiries, order-related issues, technical product questions, and service requests. This position serves as a key liaison between customers and internal departments including Sales, Warehouse Operations, Purchasing, Product Management, Master Data Management, Accounting, Information Technology, and Shipping to ensure accurate and timely resolution of customer needs. The Customer Solutions Specialist supports order management activities, product application inquiries, warranty and return processes, customer communications, and account management responsibilities while promoting a positive customer experience and maintaining strong customer relationships.
Essential Duties
  • Responds to customer inquiries received through phone, email, customer portals, and other communication channels.
  • Resolves customer concerns, order discrepancies, and service issues within established service-level expectations.
  • Assists customers with product information, product applications, and basic technical support inquiries.
  • Serves as a primary point of contact for order status, inventory availability, pricing, shipping, warranty, and return-related questions.
  • Reviews and resolves purchase order discrepancies while ensuring accurate order processing and fulfillment timelines.
  • Provides customers with accurate lead times, product availability information, and shipment status updates.
  • Tracks shipments and assists customers with delivery inquiries, lost freight claims, and damaged shipment issues.
  • Initiates return authorizations, warranty claims, and credit requests in accordance with company procedures.
  • Collaborates with Sales representatives and internal business partners to deliver exceptional customer service and account support.
  • Maintains accurate customer records and performs administrative activities including data entry, documentation, and electronic filing.
  • Promotes key products and solutions that support company sales objectives and customer needs.
  • Participates in departmental meetings and continuous improvement initiatives.
  • Maintains current knowledge of company products, applications, industry trends, and customer requirements.
  • Provides support for territory performance reporting, customer performance reviews, and pricing research as assigned.
  • Coordinates with Purchasing, Warehouse Operations, Product Management, Information Technology, Accounting, and Shipping to resolve customer concerns and operational issues.
  • Performs other duties as assigned.
Qualifications, Skills, Abilities and Educational Requirements
Required
  • High School Diploma/GED
  • 5 - 7 years of experience in inside sales or call center
  • Proficiency utilizing computer systems such as Microsoft Office Suite
  • Strong analytical skills with the ability to resolve customer related issues with limited supervision
  • Experience working in a fast paced and high-volume work environment
  • Ability to multi-task and manage priorities in an efficient manner based on urgency, management, and customer requests
  • Proactive "self-starter" with a strong attention to detail and organizational skills
  • Exceptional communication skills, both verbal and written, enabling effective interaction with employees on all levels as well as customers
Preferred
  • Bachelor's degree in Business Administration or related field, or equivalent work experience
  • JD Edwards experience
  • Sage 100 and/or NetSuite experience
  • OroCommerce experience
  • Third - party retail experience
  • Demonstrated skills in international customer service and shipping
  • Bilingual in Spanish

Key Competencies
Inter-Relationships
Consistent interaction with all levels of corporate employees and field employees, especially warehouse, shipping, and outside sales team. Consistent interaction with customers. May interact with Purchasing, MDM, PLM, Accounting, and Information Technology departments.
Working Conditions and Physical Demands
Work Environment
This position works in a professional office setting. Requires the use of office equipment including computers, phones, and printers. Occasional overtime may be required.
Physical Demands
Demand:
Frequency
Hear
Frequent
See
Frequent
Repetitive Motions
Frequent
Sit
Frequent
Talk
Frequent
Type
Frequent
Stand
Occasional
Bend
Occasional
Stoop
Occasional
Reach
Occasional
Walk
Occasional
Physical Work
Percentage
Medium- 10 - 25 lbs
10 - 25%
Travel Required
Yes, 0 - 10%
Additional Information
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel.
Job duties outlined in this job description are considered "Essential Functions" and have been formulated in accordance with the guidelines established by the Equal Employment Opportunity Commission (EEOC). The provisions of the American with Disabilities Act (1990) stipulate that employees must be capable of performing the "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".
DiversiTech is an Equal Opportunity Employer.

Apply