Customer Solutions Manager Jobs in Georgia (NOW HIRING)

The Manager of Integrated Solutions leads and develops a team of Interface Engineers and Solutions Engineers, ensuring the effective and timely delivery of healthcare integration solutions for Care Logistics clients. This role serves as both a people leader and a hands‑on technical expert, taking on responsibilities of either the Interface Engineer or Solutions Engineer when needed. The Manager acts as the primary technical representative in client‑facing engagements, overseeing and contributing to the design, build, and deployment of system interfaces using the Rhapsody Interface Engine, HL7, JavaScript, and SQL, while serving as the internal subject‑matter expert on integration processes and collaborating with Implementation, Sales & Marketing, Product Management, and Development teams to advance organizational objectives.

• Lead, coach, and develop a team of Interface Engineers and Solutions Engineers, fostering a culture of accountability, continuous learning, and high performance.
• Create and manage team workplans and assign team members to projects based on skills, capacity, and development goals.
• Conduct regular 1:1s, performance reviews, and ongoing feedback conversations to support individual growth and team engagement.
• Serve as first point of escalation for team challenges, resolving conflicts fairly and constructively while maintaining team cohesion.
• Advocate for team resources, tooling, and professional development within the organization.

• Champion organizational and process changes, translating strategic direction into actionable guidance while modeling adaptability and leading adoption of new methodologies, tools, and best practices.
• Proactively identify operational risks and drive creative, pragmatic solutions before issues impact delivery.
• Navigate competing priorities and stakeholder expectations through principled negotiation, balancing client commitments with team capacity and achieving mutually beneficial outcomes.
• Mediate disagreements between team members, clients, and cross‑functional partners, ensuring issues are resolved respectfully and efficiently.
• Represent the integration team’s interests in cross‑functional planning discussions, advocating for the team’s perspective while aligning to organizational priorities.

• Serve as knowledge leader for integration team processes, procedures, and best practices.
• Manage and personally support delivery of customer project tasks, including cataloging customer hospital‑system interface requirements, creating and implementing inbound and outbound interfaces via Rhapsody, Symphonia Mapper, and JavaScript, developing and executing interface test plans to validate code, troubleshooting enterprise integration activity, supporting and leading customer technical go‑live events, and collaborating with Client Services teams to continuously improve project delivery methodology.
• Provide business process and integration knowledge to inform future product development.

• Design, develop, and support new and existing hospital system interfaces using HL7, Rhapsody, JavaScript, and FHIR standards.
• Troubleshoot and resolve interface issues across development, test, and production environments.
• Develop and maintain interface design guides, flow diagrams, and technical documentation.
• Support transition‑to‑support processes and knowledge transfer to support teams.
• Provide after‑hours on‑call support during critical periods as needed.

• Collaborate with cross‑functional teams and clients to gather business requirements and translate them into technical specifications.
• Analyze data from EMR, clinical, and scheduling systems to identify functionality opportunities and integration needs.
• Participate in and co‑lead virtual and in‑person integration interviews, client discussions, and project meetings.
• Act as a liaison between technical and business functions, helping to align technology, processes, and organizational goals.
• Provide input on developing and modifying Care Logistics systems to meet client needs and collaborate with Client Services to ensure realization of client goals and estimated ROI.

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or an equivalent combination of education and experience.
• 5+ years of experience in healthcare IT, integration engineering, or a related field.
• 2+ years of people‑management or team‑lead experience.
• Proficiency in HL7 standards and interface engines (Rhapsody strongly preferred).
• Experience with FHIR standards and integrations.
• Working knowledge of JavaScript and SQL.
• Experience with or knowledge of hospital processes and clinical workflows.
• Demonstrated ability to lead through change, manage conflict, and negotiate outcomes effectively.
• Preferred: Rhapsody certified.
• Experience with EHR systems (Epic, Cerner, Meditech, etc.).
• 2+ years of experience interfacing ADTs, Order Entry, Radiology Orders, and Scheduling messages.
• Familiarity with SQL for database research purposes.
• XML, XSD, JSON experience is a plus.
• Experience with Agile methodologies and change management frameworks.
• Knowledge of product management concepts.

• Fluency with Microsoft Office products, including Visio, PowerPoint, and Excel.
• Ability to form a team bond and enhance team performance.
• Strong organizational and quality‑management skills with ability to handle multiple, competing tasks and priorities.
• Effectively copes with rapidly changing information in a fast‑paced environment.
• Strong interpersonal skills with ability to effectively and tactfully communicate with a diverse group of stakeholders.
• Outstanding analytical skills with the ability to critically evaluate information, reconcile conflicts, and relate high‑level information to details.
• Above‑average observational skills to collect data and validate information.
• Ability to maintain confidentiality and use discretion.
• Ability to represent Jackson Healthcare/Care Logistics values and principles in decision‑making and actions.
• Knowledge of product‑management concepts preferred.
• Experience or knowledge of hospital processes strongly desired.
• Adaptability: ability to embrace change and shift focus when unexpected work arises.
• Time Management: ability to prioritize tasks and decide what to focus on to maximize impact.
• Customer Service: actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.

Up to 30% travel required; includes client site visits, go‑live support, and company events. The role frequently involves video calls, writing, typing, and verbal communication. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.