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Customer Service Jobs in Elgin, IL (NOW HIRING)

SBM Management Services

Customer Service Rep

Dekalb, IL · On-site

$15.50 - $16.50/hr

Customer Service Rep The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities * Perform janitorial duties * Perform ...

SBM Management Services

Customer Service Rep

Chicago, IL · On-site

$15.50 - $16.50/hr

Customer Service Rep Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities To perform this job ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Jobs in Elgin, IL

Customer Service information

See Elgin, IL salary details

$9

$18

$26

How much do customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service in Elgin, IL is $18.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.67 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Elgin, IL?

The most popular types of Customer Service jobs in Elgin, IL are:

What are popular job titles related to Customer Service jobs in Elgin, IL?

For Customer Service jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Elgin, IL look for?

The top searched job categories for Customer Service jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Customer Service jobs?

Cities near Elgin, IL with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Elgin, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,648 per year, or $18.6 per hour.

Customer Service Representative

Kelly Services

Naperville, IL

$18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Job description

Call Center / Customer Service Representatives needed in Naperville, Illinois
Temporary to Hire job opportunity!
Salary/Pay Rate/Compensation:
$17.25/hour to start (will increase to $18.25/hr + commission following training)
This role is 100% in-office.
Interested?  Please email resume to: jennifer.conyers@kellyservices.com
Questions? Please call (630) 506-8765 and ask for Jen
Shift:
Monday-Friday (10:30am-7:00pm). 
MUST be able to train Monday-Friday (8:00am-4:30pm) for the first 5 weeks.
Why you should apply to be an Onsite Contact Center Sales Representative:
  • Competitive base pay, with higher rates for bilingual Spanish speakers.
  • Opportunity to earn additional incentives such as performance-based bonuses and sales commissions.
  • Join a positive, results-driven culture that values your contributions and ideas.
  • Work with a team that’s passionate about promoting home warranty and energy-related products.
  • Gain valuable experience with industry-leading CRM tools in a growing organization.

What’s a typical day as an Onsite Contact Center Sales Representative? You’ll be:
  • Engaging with customers via phone and online to promote home warranty and energy-related products.
  • Making outbound calls and handling inbound inquiries with professionalism and enthusiasm.
  • Understanding customer needs and offering tailored solutions to drive sales and satisfaction.
  • Meeting and exceeding individual and team sales goals.
  • Maintaining accurate records in the CRM system and staying current on product knowledge.
  • Collaborating with teammates and sharing best practices to enhance performance.
  • Contributing to a positive workplace culture that reflects company values.

This job might be an outstanding fit if you:
  • Have at least 3 years of customer service or sales experience, ideally in a contact center environment.
  • Demonstrate proven success in upselling, cross-selling, and consistently meeting or exceeding sales targets.
  • Possess strong communication skills across verbal, written, and digital platforms.
  • Are experienced with CRM tools such as Salesforce or HubSpot.
  • Adapt quickly, learn new information with ease, and thrive in a dynamic, fast-paced setting.
  • Are a team player with a positive attitude and a passion for helping others.
  • (Preferred) Have experience in home warranty or utility services, knowledge of HVAC systems, or are bilingual in Spanish.
  • Hold a High School Diploma or GED.
  • Are comfortable with basic computer literacy and Microsoft Office Suite.

Interested?  Please email resume to: jennifer.conyers@kellyservices.com
Questions? Please call (630) 506-8765 and ask for Jen
 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.