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Weekend Customer Service Representative Jobs in Elgin, IL

QPS

Customer Service Representative

Vernon Hills, IL

$18 - $20/hr

Customer Service Representative $18.00 - $20.00/hour 1st 7:30am - 4:30pm (Monday - Friday) Are you simply working for the weekend? Apply now to begin your meaningful career through QPS! QPS ...

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Weekend Customer Service Representative information

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How much do weekend customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for weekend customer service representative in Elgin, IL is $18.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.67 per hour, depending on experience, location, and employer.

What is a Weekend Customer Service Representative job?

A Weekend Customer Service Representative assists customers with inquiries, complaints, and support needs during weekends. They typically communicate via phone, email, or chat to resolve issues efficiently. This role requires strong problem-solving skills, patience, and knowledge of company policies. It is ideal for individuals looking for part-time work with flexible weekend hours.

What are the key skills and qualifications needed to thrive in the Weekend Customer Service Representative position, and why are they important?

To thrive as a Weekend Customer Service Representative, you need strong communication skills, problem-solving ability, and experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, or ticketing platforms is typically expected. Excellent active listening, patience, and a calm demeanor help individuals excel when addressing customer concerns during high-demand weekend shifts. These skills ensure efficient issue resolution and create a positive customer experience, which is crucial for building brand loyalty and maintaining operational success outside typical business hours.

What does a typical weekend shift look like for a Weekend Customer Service Representative?

As a Weekend Customer Service Representative, your shifts will often involve responding to customer inquiries via phone, email, or chat during high-traffic hours when many businesses see increased customer activity. You’ll handle a range of issues, from product support to order concerns, often as part of a small team or occasionally working independently, depending on the company. These shifts may be fast-paced, requiring you to multitask and prioritize customer needs effectively. Working weekends can also provide valuable experience in handling urgent issues and sometimes offers premium pay or flexible scheduling options. This role is ideal for those who enjoy helping people and want to gain further experience in customer service outside of a traditional weekday schedule.
More about Weekend Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Elgin, IL? The most popular types of Customer Service Representative jobs in Elgin, IL are:
What are popular job titles related to Weekend Customer Service Representative jobs in Elgin, IL? For Weekend Customer Service Representative jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Service Representative jobs in Elgin, IL look for? The top searched job categories for Weekend Customer Service Representative jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Weekend Customer Service Representative jobs? Cities near Elgin, IL with the most Weekend Customer Service Representative job openings:
Weekend Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Black Diamond Plumbing and Mechanical, Inc

Mchenry, IL

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Position: Customer Service Representative
Reports to: Office Manager
Two shifts available: 8am-4:30pm & 8:30am-5pm, both Monday thru Friday with weekend rotation
Pay Scale: $20/hour
Customer Service Representative Position Summary:
This position is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes dispatching calls to technicians as well as various administrative duties.
Customer Service Representative Job Duties and Responsibilities:
  • Answer inbound phone calls to schedule jobs and handle customer service inquiries
  • Initiate outbound phone calls for scheduling of service calls
  • Handle various customer inquiries and requests efficiently and accurately
  • Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
  • Utilize Service Titan software to effectively plan and dispatch jobs
  • Proactively communicate with customers regarding estimated arrival times, technician details, etc.
  • Communicate with technicians regarding availability, expected completion time, etc.
  • Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
  • Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
  • High interaction with service technicians and various customers from residential to commercial
  • Additional duties as assigned
Customer Service Representative Qualifications:
  • High school diploma or equivalent (GED)
  • Minimum of 3 years relevant work experience in customer service environment
  • Previous dispatch experience a plus
  • Strong verbal and written communication skills
  • Plumbing, Electric & HVAC experience a plus
  • Attention to detail
  • Ability to manage priorities and workflow
  • Ability to deal effectively with a diversity of individuals at all organizational levels
  • Versatility, flexibility and a willingness to work within constantly changing priorities
  • Proficient in Microsoft Office
  • Ability to commute to the McHenry, IL office on a daily basis
  • Ability and willingness to work weekends
Customer Service Representative Benefits:
  • Medical, Dental & Vision Insurance
  • Supplemental AFLAC Insurance Options
  • 401(k) Plan with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Tuition Reimbursement
  • On-site training facility for continuous employee development
  • Company-provided Life Insurance
  • Employee discounts on company-provided services

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